Absolutely disgusted with the owner. No customer service as to how she talks to customers at all…read more She called me and told me they would have to shave my dogs backside and under belly area as it was so matted and even had the audacity to ask me "has your dog ever been groomed." She then commented that if she knew how bad it was she never would have taken her?? They were 3.5 hours with my dog. There were dogs running around inside the grooming room. One would think that there would be a one-at-a-time policy but there isn't. I had an incredible service in Penticton with a gal (one girl) that groomed my dog. This groomer at Wet Spot advised it took 3 to groom my dog, and nicklel and dimed for services for taking mats out, extra large bath (my dog is 60 pounds), peed 5 times and poo'd 1 time and charged me for that. For my dog to urinate that much, she was STRESSSED. I will never take another dog there again. I will drive 4 hours to get the service in Penticton instead. When I showed her the pictures of the last groom and I told her that was her last time, as I commented that they didn't get the underfur out, she said, "your dog is overweight." This coming from a young lady that is oversized herself. I was absolutely stunned. What does weight have to do with the the fact that the underfur was not raked out. The fact that she needed allegedly 3 groomers to help her tells me this is not a place that is either trained, or they take way too many dogs in the allotted appointment time. Here's a thought, if you don't think that you can handle the job, just call the owner and politely decline that you are just too busy to take the work on, and that would have given us the chance to find a groomer that could take the process.

Great place it was really affordable for us when we had to keep our dog there for a couple weeks…read more She texted us pictures of our dog hanging out and kept us updated and our dog really seemed to have a great time. Would definitely recommend 100%

Georgina was incredibly flexible and pleasant to work with (willing to take my dog for same-day…read morecare). My trip much easier with her caring for my dog, and my dog was more content after being with her than she had been in weeks. I will definitely leave my dog with her again the next time I am in the area :) !

I called the number shown 250-870-2713, it's the wrong number. It's too bad because the review I…read moreread sounded positive.

The Groom Room is awesome - my dog's nails are always nice and short and he smells sooo good once…read morehe's had his bath!! Also, he absolutely loves to see Donna, which amazes me because he acts like I'm killing him when I bathe him - so less guilt for me and more joy for him! Whoo!

I was evacuated quickly and needed to stop for pet supplies. The staff at the Vernon store were…read moreoutstanding. Thank you to Total Pet for giving us a break on much needed pet supplies. Congratulations on your compassion to those of us with pets in a extremely stressful situation. You rocked at a deviating time.

Needed to get a name tag for my pooch so came to this store. Wow! What a well stocked store, and…read morereally nice and helpful employees. I saw that they had a "do-it-yourself" pet bathing area and decided to give my dog a bath and all I can say is: their set up makes it so easy! I was done in about 10 minutes and there was no big mess to clean up, and they provide all the things you need. Other do-it-yourself-pet-bathing places charge $20, they charge $10 here and have and even offer a "first time free bath" gift so come here and check it out, you will be glad you did.

Buyer Beware Urban K9 took my money for 10 private dog training sessions at a cost of $100.00 per…read moresession, total cost was $1176.00 including tax. Brenda the owner operator had me sign a contract, never gave me a copy of my contract and still refuses to provide me with a copy of my contract. Brenda provided one training session out of the 10 paid for in advance, then refused to talk to me or reply to my texts, ghosted me and now is refusing to refund my $900.00 still on account. Brenda claims that the contract states all training must be completed within 3 months of payment. How am I supposed to do that if she refuses to talk to me or provide the services Brenda was paid for. I have filed a complaint with the Vernon Better Business Bureau and I am also pursuing my refund through small claims court as recommended by legal counsel.

If I could give more stars I would, first time going to this groomer and I am absolutely so happy…read morethat I have finally found a groomer that works around my dogs abilities or lack of .The oldest has arthritist and can't stand for long ,so to my surprise they got down on the floor and did his grooming there. these girls are so friendly and pleasant to deal with that I would highly recommend them,My dogs are on the medium size but when I arrived there were multiple dogs all various sizes which was good to see that size didn't matter, they were quick time wise and very reasonably price.I will definitely be going back to them for my dogs sake because a grooming should not be torture for them or me Thank You so so much Ladies ,looking forward to seeing you next time Doreen & Shadow & Bandit 5/8/19

Hi ...I used to go to Ruffin it doggie spa in Oyama with Shannon and then she moved into bosley's…read morein Vernon. Her work has definitely gone down hill since since moving into Bosley's.. It's like a puppy mill of dog groomers! The shop is so tiny and hot hair is flying around.So many dogs there at a time. Barking noisy. My dog was unsettled by all the noise and chaos. On my last appointment she claimed that I was late and I told her I would check my text from her but I was sure I was on time. She snarkly told me don't bother I already checked! So when I left the shop I checked my text and sure enough I was right his appointment was at noon. She never apologized for her shortness with me. I always tip every time and had been a long term client of at least 10 years. Regardless I deserved recept. Axel was looking choppy his last few cuts and would cough for a while after leaving. Something was intuitively there about findjng a new groomer but I kept bringing him.The last few timesI also had to drag him in there. He did not want to go. So With quality going down hill, the chaos of the tiny shop and finally her rudness and inability to own up to her mistake I had enough. I have found a new groomer with a sanitary and quiet & modern shop. My dog loves going, he looks great and We are both very happy.

Amazing daycare services. Beautiful, clean facility with huge indoor and outdoor play areas. Staff…read morewere very friendly, accommodating and flexible. We are from out of town and we're thrilled to find this place. We even got a doggie daycare play card detailing how he did, who he played with and the activities he enjoyed during his stay. Super cute! Highly recommend!!

This place is great if you have money... But unless you can pay the $25 to wash your dog yourself!…read moredon't go here... I have 3 large dogs so really I can't afford this... I'm sticking with the bathtub and a soaked bathroom!

I love the service, the place is very clean and the staff is outstanding! I think it is very…read moreaffordable. I have done both; washed my dog myself and booked her in for grooming. If you have the time it is fun to do it yourself as they provide you with everything and you feel like a pro. My dog is very happy when she is there, loves the staff, and is groomed to perfection. When I do get my dog groomed this is the only place I trust to take my dog.