My mom has only been here about 2 1/2 weeks, I had enough with them and called her doctor. I explained what was going on and he told me to get her out of there. She was here for physical therapy to help strengthen her legs. I will be up front, her PT person, Jason, was awesome. Great communication, friendly and did a great job getting mom up and walking again. He always answered all my questions and kept me up to date on her progress. First, my brother and I visited almost every day, we were very involved with her care and asked questions daily. Usually not getting much info. Now the bad! 1. Her toilet didn't work for 5 1/2 days. Due to this they shut the water off in her bathroom. So she also could wash up or brush her teeth. My brother would turn the water on every day he was there. I found mom brushing her teeth using a cup of water. She asked for baby wipes so she could wash up! We asked what was going on, all they kept telling us was that maintenance was working on it. I do not know if this affected other rooms. 2. She had been in the hospital for a week prior to arriving. She got here on Sunday, Monday she asked if she could take a shower. They told me her shower days were Tuesday and Thursday. So she had to wait. Tuesday night I get there after 6pm, she said no shower. I asked them about her shower, they again told me Tuesday. and Thursday. I told them she didn't get one today. She said they would do it Wednesday. morning. I get there Wednesday night, no shower. I raised hell and she finally got her shower Thursday. 3.On Monday we had brought her 5 outfits and some general hygiene items. Friday she said she needed more clothes. So I brought 6 more outfits. I was told they do laundry and bring it to her, usually takes a couple days. That was fine. Here we are the following Monday and half of her clothes were missing. When I asked I was told she got all her stuff back. Another resident overheard me and said that she will never see her clothes again, she said they take stuff from the residents. Don't know if that's true but on her last day, she was missing most of her clothing. 3. Food was not great either, I will only comment on the meals I saw her get. Which was 3 lunches and 5 dinners. Most of which she refused to eat. So I brought her a bunch of snacks and each time we visited her, we made sure we brought her either lunch or dinner depending on what time we arrived. 4. On her second day there, I noticed cracker crumbs on the floor behind her bed plus some other things, small but didn't know what they were. The day I took her out, they were still there! 5. Communication is horrible! Horrible! I called her Case Manager, Que, (Spelling might be wrong), left numerous messages. Never got a return call from her. So I called to complain about that, they told me to call and talk with the Unit Manager. Did that, I got Rebecca, she told me that was not the manager but could answer my questions. Although she was very polite, she could not answer my questions. All I got from her was, your mother is doing fine! Finally I had enough and asked for a meeting with her Case Manager, Unit Manager and Social Service person. That was scheduled for 1:45pm on Wednesday. I went to the front desk and they told me the team would meet me in my mother's room. At 2:15, I asked them to call and find out where they were. They said they would be there shortly. Two ladies came in, Social Service lady and I don't know who the other lady was. They were friendly, I expressed my concerns that I was not Able to get any info on her medical needs or anything, further explaining that her PT was the only person that would answer my questions. They took me to the desk and pulled up her file, we went through everything. It was at this time that I told them I was taking her home. Since it was Wednesday before Thanksgiving I had to wait. That's fine, I told them I would pick her up next Wednesday. I was told they would have a discharge meeting Monday morning and call me to go over her discharge. Never got that call, I called 3 times on Tuesday. Finally confirmed she was scheduled for discharge. Here's my recommendation to those of you that have loved ones at this facility. Be a constant presence, ask questions, let them know who you are. Do not let your loved one stay there longer then is needed. read more

My mom has been there for 5 weeks and she was sent to the hospital twice due to extreme dehydration and she has 3 bed sores due to being left in bed in the same position all day They bring her food tray and leave it there for one hour then it's picked up (di I mention she can't feed herself The hospital is now working with us to move her read more