Robert Kay was very knowledgeable. He communicated well with me. Robert was supportive and helpful throughout the entire process. My experience overall was excellent. Thank you Robert Kay! read more

I have fought with the VA over issues in the past, denied claims etc. I believe VBG made the difference by truly being an advocate that has a system that strongly conveys what we as veterans are dealing with and communicates it effectively, achieving results that are due. Robert Kay was my case officer and he did an amazing job, professional, patient and able to communicate on laymen's terms about the process. Thank you Robert and VBG for your invaluable support to the veteran community. read more

My original comment was deleted. I'll keep posting this until someone from management contacts me. DO NOT COME HERE! If I could give 0 stars, I would. Initially, I worked with Sara Scholl, who was welcoming and efficient with the initial paperwork. During our consultation, I was told to expect approximately $30,000 in back pay, which was my ONLY reason and decision to move forward with their fee structure. I told her, I can only agree if its PROMISED back pay. However, the second my rating increased from 90% to 100%, communication from Sara ceased ABRUPTLY and entirely. Despite multiple emails and voicemails, I received no response, which was disheartening. On a positive note, Abril Luna in the billing department has been exceptional. She was empathetic and encouraged me to contact the VA directly regarding my back pay. Unfortunately, the VA confirmed that my back pay was only $1500. Sara...you lied to me!!! You either stole my backpay or she filed the paperwork incorrectly. Regardless, I'll see you guys in court! While I am grateful for the 100% rating, I now face a $7,500 invoice that I cannot pay or afford. As a student on a fixed income, I find that this lack of transparency regarding potential outcomes has created a significant financial hardship. I would advise other Veterans to verify back pay estimates independently before committing to high service fees. I got scammed horribly by this company. read more

Veterans Benefits Guide is the WORST.... Somehow they got my phone number and they keep spamming me.... What do I have to do for you leave me alone? read more

Since I can't find my Google review..... Initially, I worked with Sara Scholl, who was welcoming and efficient with the initial paperwork. During our consultation, she told me I was to expect approximately $30,000 in back pay, which influenced my decision to move forward with their fee structure and contract. However, once my rating increased from 90% to 100%, communication from Sara ceased entirely. Despite multiple emails and voicemails, I received no response, which was disheartening. Unfortunately, the VA confirmed that NO back pay was due when I called. While I am grateful for the 100% rating, I face a $7,500 invoice without the anticipated back pay to cover it. As an unemployed student on a fixed income, this lack of transparency regarding potential outcomes has created a significant financial hardship. I have no money coming from the VA, BESIDES my EARNED benefits. I would advise other Veterans to verify back pay estimates independently before committing to high service fees. Check the paperwork. A scam is all I can say, and STILL NOBODY past billing has reached out to me! The company I worked with before VBG always had back pay coming to me. So this is honestly a slap in the face. I should only have to pay $1500, since THAT WAS THE ONLY BACKPAY I GOT! Due to Sara's fuck up, I will be coming to the office to speak to a manager because I'm overall PISSED at this outcome! Do you know how much debt I was expecting to pay off!? All gone! read more

0 Stars Do NOT use Veterans Benefits Guide! Veterans Benefits Guide does not help veterans. I was used so this company could profit from my VA claim. Once it became clear there was substantial back pay involved, communication stopped. I was ignored entirely for months while they positioned themselves to take over more than 90 percent of my back pay and provided zero assistance in return! They did not provide nexus letters, medical support, or any of the help they agreed to upfront. There was no advocacy, no follow through, and no effort to support my claim. I was treated strictly as a source of income. I am pleading with other veterans do not use this company. In my opinion, their practices are unethical and immoral, and veterans deserve far better than to be treated this way. Please look elsewhere for legitimate help. read more

went here with my husband while he got a hearing test done for his VA claim. he absolutely loved the doctor he spoke with. she was very comfortable, calm, and helped him through some anxiety he was having. she listened well,she seemed to genuinely care , like she was there to help him through this process. he said she was an absolute 10/10. however, the girl at the front desk needs some addressing. we arrived at 8:00am and this woman was so rude, literally eating breakfast at the check in desk and talking to us with her mouth full of food, disgusting. about 5 min after checking in with her she starts yelling so loud at her phone. she must have been on facetime or watching her house camera system, she was screaming at her child over the phone to go to school, turn the tv off, youre late, get to school. etc. and it was SO LOUD . absolutely so inappropriate and unprofessional for a doctors office. she sat at the desk, 5 feet away from us yelling at about an 8/10 level, it was beyond annoying. so... doctor - 5 stars!!! 10/10!!! awesome girl at desk - 0 stars. 0/10 . absolutely horrible. read more

I love that VBG's business model is to do as little work as possible and expect thousands of dollars in return for literally nothing. After intake and signing a contract with these skeezeballs, they will metaphorically hold a middle finger to your face for the rest of the process. They did jack shit for my claim. I did everything myself. Literally. Everything. They did not review documents. They will tell you to not go to appointments or lie at them. I will tell everyone to avoid this scam scheme at all costs until they are out of business. Josh and his bimbo wife live the good life sucking on the teat of the government by screwing over disabled veterans. Not sure how those losers sleep at night. read more

Veteran Benefits Guide - What the actual hell is this? This is crap that you can look up on Google. Also they tell you to LIE about how things hurt. Pathetic frauds. - Veterans Organizations Near Me - Las Vegas, Nevada

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Since the assignment of Adisha Elijio as my case manager, VBG has been very good to work with to establish my claim and to make sure all items were covered. Adisha has been very professional and knowledgeable and has answered all of my questions satisfactorily. At this stage My claim has been submitted to the VA for a decision and I am awaiting the results. read more

I had an amazing experience working with Robert Kay and Veteran Benefits Guide. The first time they helped me, they were able to get my VA disability rating to 90%. A year later, I resubmitted with their help again, and they successfully got me to 100%. Throughout the entire process, Robert was professional, knowledgeable, and always kept me informed. What stood out most to me was that they genuinely cared about helping veterans get the rating they deserve, and they never charged anything upfront. They only got paid after successfully helping me get my first rating and then helping me increase my rating. As a Navy veteran, I know how stressful and confusing the VA claims process can be, but Robert and his team made everything much easier and guided me every step of the way. I highly recommend Veteran Benefits Guide to any veteran looking for help with their VA disability claims or increases. Thank you again, Robert, for everything you did for me and my family read more

Fantastic help with Adisha. I was pretty clueless in the VA process and she really helped me the whole way and pretty much made the whole process so easy. Thank you! read more

Bailey was great to work with and very helpful during the entire process!! I was looking for a good company to help me through this process and they provided it! read more

Complete waste of time! Initial intake was nice, the elevation they provide was top notch however, it went downhill from there. My claim was denied as THEY informed me to disregard a CMP evaluation. I thought this was odd and called to speak to my case manager to make sure. Once again I was told to disregard and make no contact! After 5 months, My claim was denied due to not "showing up to my CMP appointment" ... I called and emailed several times to request help/next steps/clarification and have not received not ONE callback. And I've asked to speak to a supervisor and they seem to not exist as they are always "gone, on lunch, or in meetings." read more

Adisha Elijio has been a remarkable case manager. She was accurate and prompt in answering any questions or concerns.

We were very disappointed. My husband used VBG to walk him through the claim process. Our main issues were: 1. Communication was spotty from the beginning. At one point my husband was unable to get anyone on the phone for several weeks and had to actually go to the office in person to get someone to help him. 2. Despite providing VBG with medical records proving my husband's current medical conditions, VBG never provided this documentation to the VA. The VA provided us a list of all documents produced and the relevant medical records were never sent. VBG also did not provide the VA with the proper authorization to allow the VA to obtain these records, resulting in my husband being denied for a condition from which he has suffered for 15+ years because no records were produced to support the diagnosis. 3. When we got the VA's decision, we immediately reached out to VGB. We received no response. After reaching out two more times, we received a phone call from a representative asking for payment. When we inquired about appealing the decision on the denied medical condition, the representative told us we'd have to speak to someone else. Again, we called frequently to try to make contact with this other person, but never got a call back. Finally, we had to go ahead and handle the appeal ourselves because the deadline expired and no one from VBG had ever returned our call. VBG's slogan is "Don't settle for anything less than your full benefits," but it's clearly not a practice they adhere to. My husband was denied on a legitimate claim that we have plenty of medical documentation for because VBG couldn't be bothered to properly handle his claim. Because the fees are so high, we essentially paid VGB a year's worth of benefits to wind up handling the process on our own. read more

Great help organizing my claim. However be very careful and think for yourself. They insisted I not go to my C&P exams as we had a Fully Developed Claim. Most knowledgeable folks will tell you to NEVER skip an exam even with a FDC. If you are scheduled for an exam it means the VA person reviewing your claim thinks it is insufficient. Go to your exams. Second, if you are like me and a reserve retiree, don't tell them your claim decision until after the DFAS audit. They would not wait the 60 - 120 days that DFAS requires for you to get your back pay. So I went into credit card debt as that would be less than the service charge they were going to tack onto my bill to set up a payment plan. Yes, the paperwork I signed said I would pay the fee upon claim award but that is a gray area for reserve retirees. Why not fall on the side of helping the veteran? So be careful. read more

Thank you Jeanette ! You guys are sweetest humans ever and most helpful! They got me 80%. I was only given a week and half to clear hence I had got sent to a rotation 3 months before my ETS no one in my leadership gave a hoot that I needed to clear needed to go set up my VA claim and get ready to move states, I honestly was going to do anything because it was so discouraging , but I called and went in daizy was the best when it came to my initial appointment and made me feel better and let me know it was gonna be okie and I was gonna be taken care of! And Jeanette was my case manager she was so sweet through the whole process, made sure I knew it was gonna take time but Honestly it was worth it you can call just to get information! They're legit guys ! I was scared of getting scammed it taken advantage of price wise and honestly they're all so good and give information and answering and concerns and questions ! read more

Veteran Benefits Guide - VA rating - Veterans Organizations Near Me - Las Vegas, Nevada

Not reliable; maybe even shady. I tried to increase my rating and at first they were very supportive. They seemed to want me to make up some illnesses that I didn't have. When I refused to pretend, they quickly dropped me. read more

VBG helped me throughout the entire process. They were informative, responsive and on top of everything I needed to submit my claim. I would HIGHLY recommend them to any Veteran! read more

I have tried using this company to increase my disability rating two times and both times this company completely dropped the ball. They have excessive waiting times while trying to increase your disability rating, in what I'm assuming is to give them more money from back pay. They have asked me to mail sensitive medical information from my military career, tell me they received it, and then say they lost it. I was hopeful in giving them a second chance but they unfortunately let me down again. read more

Dealing with this company has become quite ridiculous. I reached out to VBG in August 2024, 8 months ago. Throughout this process, I have reached out NUMEROUS to keep employees accountable (Ozjanay Johnson, Mack Wiggins, Andre Rose), which is not my job. I have repeatedly been given unmet timelines, as well as misscheduled appointments (I waited two months for a appointment and when I showed up the office was closed. It took 4 months to get another appointment) and flat out ignored by previous case managers. According to the website, "The average timeline typically ranges between 7 to 10 months." I have been working with this company for 8 months and my claim hasn't even finished the reviewing process (said to take 6-8 weeks and I'm at 10 with no updates, AFTER reaching out yet again). On top of that, VA decision wait time is currently 135 days (4.5 months), which is putting me well over a year of dealing with the company. I have done EVERYTHING in my power to move this situation along, to little or no effect. I would like to believe that I've had a severely unfortunate experience here because I can't imagine this company is successful if this is how all customers are treated. The only logical reason I can think of to continue working with this company is that, although it's been like pulling teeth, I have gone through a majority of the process with them and I would hate to start over somewhere else. read more

Many thanks to VBG for their professionalism, thoroughness and responsiveness. As I am initiating a new claim with the VA through VBG, Carla Chila assisted me with all the initial documents I would need to submit. She was very thorough, respectful, timely and courtesy as she helped me through the process. Her positive approach assured me further communication with VBG will also be the same. Thank you Carla for setting the bar so high and being such a positive representative of VBG! read more

After fighting with the VA for over a year, VBG was able to increase my rating from 40 to 60% in 3 months. While many complain about the fees, it was well worth it for me. I was tired of the hassle and VBG made everything a lot easier read more

Deanna W. Was the best to work with & her team walked me through the VA process successfully for obtaining benefits for my service connected injuries. I recommend Deanna & her team as everyone is nice, professional and will get it done. Thank you!!! read more

I've been working with Trischelle Williams as my case manager, and she's been doing a phenomenal job with handling my case and answering all my questions. As far as VBG goes I've had no complaints since working with the company. It's been smooth sailing so far read more

have been with them since September i have only heard from a case manager once every time I call or email no response I have to call like I'm trying to start over I have been waiting since November on a doctor signature read more

Started out good. They took my info and assigned me a case worker but that took 2 weeks for him to reach out to me. I missed his call but emailed him back and now it's been another 2 weeks and have not heard from anyone. read more

They did a great job with my case. They were able to guide me the whole way through abd I am forever grateful. Thank you

The entire process was simple and painless thanks to Jhoi-Jocelyn couldn't be happier !

Marilyn Hutcherson has been fast, articulate and honest in helping me get started on my claim.