We took the Trans Canada from Toronto to Vancouver solely because of the deal they offered. We stayed in sleeper plus. The Good: Great food; pretty well all the food except for a few dishes were great if not excellent. Not alot of ethnic dishes. We were offered hors d'oeuvres when we arrived and mimosas. Great views; not much needs to be said here but beautiful! The dome car is pretty great but it has kind of warbly glass. You can get good views from anywhere really. Great service; friendly helpful workers for the most part. The lounge area was really nice to curl up and read a book or watch the sights. The Bad: Tiny rooms; almost everywhere is very cramped to the point of being claustrophobic- this is amplified by the fact that you can't open any windows. The constant jostling and even slamming into walls when walking. There is so much jostling on the train- which is equivalent to at least moderate to heavy plane turbulence. On the flight back home the turbulence on the flight felt like nothing because the train's rattling was so much worse and it lasted for hours rather than minutes. The weird twisting hallways make it impossible to know when someone is up ahead; it's awkward to have to stop on the mind-bogglingly small hallway to wait for someone to pass by. This happened CONSTANTLY. Getting anywhere on the trip is a journey of passing through cars, teeny tiny hallways, etc The stops were not told enough in advance. We missed 2 stops because they were poorly timed during our dinner. There isn't much to do on the train- eat, drink or go to the "games room"- the food and drink made it much better The Ugly: The nightmarish washroom in the room; it frequently didn't work and was smelly even though it was barely used. Even when it wasn't used, it still was smelly. It's not something I would ever do again but it was pretty cool to do it once. read more

My mother, a senior citizen with disability, took the train today. No vaccine cert/ test proof was asked. A passenger in front of her was coughing for the whole duration of the trip. When she asked the attendant if she could change seats and she felt unsafe, he said this is a public space and she can get off at the next stop if she does not like it. Absolutely appalling. Nobody in my family will be using this service again. read more

Canada via rail you suck so much it's unbelievable!!! It's not just your trains are still stuck in the Stone Age and we pay so much to ride on the shit hole old trains, you allow your trains to be delayed by more than 18 hours ( Halifax- Montreal, July 22nd) and then you tell your customers that the train will not even go anywhere and that we have to find our own means of transportation!!! Oh yes, two months ago we went by the same old train and paid over a $1000 for a private cabin for two and guess what, the train is so old and has no good sealing anymore that we ended up smelling our neighbour's poop when they used their bathroom in the next door cabin! Even in some so-called 3rd world countries the trains are more developed and modern, and cheaper than in our "developed" Canada. So who is the 3rd world country here? read more

First of all this review is purely about customer service representative in a station called Kennedy. I got off the train station at Kennedy. I have Google map directions that will take me about 90 minutes of journey. A combination of bus, train, bus then walk. I approached the customer service lady to ensure that I'm heading towards the right place. Man, was she rude from the first time she looked at me. She didn't wanna help at all. So I'm like "Do you know how to get to the bus station, I'm a visitor? " and she's like in a grumpy way, "everything is there for you to read" referring to Google directions. I said that I'm only double checking and it's my first time. She was so rude and wow...i had to leave and asked another person who was very helpful. read more

Clean trains and on time. You have to line up outside the train as if boarding a flight. Had bought discounted tickets online, when I get to the station we're informed the discount is only for active military, which was not stated online at time of purchase. read more

now that I have internet I would like to mention an important story regarding via rail. Years ago an 18 wheeler arrived at a railroad track in the town before knowlton Quebec. As he arrived, there were no signal lights to say that a train was coming. His quick thinking made him turn real fast in the ditch so that he would not get hit by the train. The 18 wheeler turned on his side. Afterwards, a man witness ran to the trucker and then said, "If you go to court I'll be your witness. I saw everything." But since the trucker did not have money to fight via rail lawyers he did not pursue. That said, the dishonest via rail and their lawyer said that there was liquor in the truck. Of course, that was a lie because the trucker did not drink and dislike liquor. His choice was coffee. As anyone can see, It was to hide their WRONGS, as usual. On that day I could have lost my brother. read more

guys if you want waste your money . use this waste via rail. it's been 6 months since I've waiting for my refunds. unprofessional and disgusting customer service care. read more

Reasonably priced escape fare for a short notice trip we booked from Toronto to Ottawa. Escape fares available on Tuesdays. A safe, relaxing, fairly uneventful 4.5 hours. Union station itself has been improving and when done this will be an even better experience. read more

Got on VIA/Amtrak at Oakville. Ticketing agent was more interested in talking on her phone. Waved me through with my receipt saying 'it's fine ' It WASNT fine. At border they needed a bar code. So I struggled to get the receipt up on my phone. It WOULD have been on my ticket if that lazy woman had PRINTED ME ONE instead of waving me through. VIA whoever your morning agent in Oakville ON is needs to be fired. read more

Terrible experience! Not worth taking the train. We took Via from Jasper to Prince George to Prince Rupert (return) and Jasper to Edmonton. 4 of the 5 legs of the trip were late. By a lot. Like 5 hours late. Too late to do anything when you arrive. Too late to get anything to eat because everything in town is closed. Instead of seeing the scenery during daylight on this trip you spend hours parked in the middle of nowhere, with really nothing to see, waiting for other trains to pass. Then you finish your journey in the dark. While the Via Canadian between Jasper and Edmonton had a dining car, the Jasper - PR train did not - so there is a limited quantity of vending machine quality food. I've travelled by train in many countries and this was by far the worst experience. The delays, which the Via staff told us happen all the time, mean its just not worth taking Via. read more

Toronto -Ottawa line, bad experience. Via usually has outstanding cars but not this time. Old seats not comfortable with no leg room. WiFi was a disaster and to add no plug in to charge the phones or computer. With a price of over $100 we expect more. read more

We took a train from Moncton NB to Toronto and back. The train cars were dirty and the staff was mainly apathetic to the conditions. The hallways stunk of stale urine and on the way back, a clogged toilet was running out into the hallway, the train staff didn't car and people were tracking urine and feces through the whole train as they walked back and forth through the disgusting mess. When we were leaving from Toronto, the car myself and more than 30 other passengers were supposed to be in, hadn't even been attached to the train. An entire car was missing. Dozens of us were standing on the siding with our luggage and the 3 VIA Rail staff that were there didn't care at all. They just kept passing us off by sending us to talk to the other one. They said the train was getting ready to leave and they went to get onboard while leaving all the passengers still standing there on the track. A couple of us had to almost get physically threatening to this arrogant bunch before they begrudgingly led us to empty seats in all the other cars on the train. Complete amateurs. Arrogant and no concern at all for the customers. Will never use them again and I make sure I tell anyone and everyone about our experience. read more

Ahhh the human way to travel... not so much. Wait in 200' line... yes. 3 delays without explanation(2 hours in unfinished dungeon part of union)... yes. Cancellation once you've reached peak frustration... yes. Felt a lot like an airline to me without the quick trip, without rebooked flight. Haven't taken train in 15 years, probably won't attempt for many more years to come. After calling customer service they bLamed on protestors. Problem is, I booked ticket after protestors were confirmed by via rail pr. Couldn't they communicate this?! Why not give us the bad news earlier when we could have checked other options, not booked a hotel room for our destination. Took no responsibility for lack of communication, just said not their fault. read more

Took the morning train from Montreal to Quebec City. The train was 20 minutes early. The train was clean and the attendants were friendly and courteous. Ordered a turkey sandwich from the cart and it was really good. Lots of turkey on nice wheat bread for 7$. Only complaint was the way they discharged the checked luggage in Quebec City. They just threw the luggage on the train platform and you had to scramble with hundreds of people to find your bags. Don't check luggage to Quebec City if you don't have to. read more

A dream travel which I highly recommend to everyone!!! Great experience!! Super delicious foods!! Have a family vacation with Via Rail Canada, a trans-Rockie experience. It was amazing!. Passing through a very scenic and picturesque wildlife of Canada alongside the rivers, lakes, mountains, and forests are fantastic. The sleeper cabins for two with a removable wall which convert it to a cabin for four makes our trip of a family of four super fantastic (two adults and two teenagers). However, if someone can afford I would highly recommend the Prestige cabins fore-sure!. The onboard restaurant was clean and beautiful and the foods were super delicious. The crews especiallthey who worked in the restaurant were so polite and lovely. read more

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My partner and I took the 4 day train from Toronto to Vancouver back in September. This was a big mistake! I couldn't believe how dirty and old the train cabins were, almost to the point that I thought we were on the wrong train. After quickly settling in I overheard our neighbours 6 year old daughter asking her mum why there was a cigarette butt in the ash tray attached to her seat! Unfortunately it didn't stop there. I was so disappointed when I asked a staff member how to connect to the wifi, and for them to turn around and say that there is no internet service on board!! It clearly states on their website that wifi is available! It even suggests the online entertainment they provide! I am still confused as to why they charge so much for a train ticket that provides a barely reclinable seat with no blanket or pillow, no internet, a sink in the toilets that you can barely wash your hands in and not even a complimentary glass of water. If you are thinking about using this service, I strongly suggest you rethink it. read more

Could have been a great trip on the Canadian from Toronto to Vancouver but in the end they woke us up and threw us off the train at 12:51a after a 32 hour arrival delay. Showers were not kept clean, customer service was lacking and could not get good information on arrival information so we could make appropriate accommodations. The food was very good however but not worth the hassle or the cost. I do not recommend. read more

We recently travelled from Oshawa to Montreal to Halifax business class in a sleeper car. We were told the cars were newly renovated so we were excited to go. When we went to check in at the Halifax desk to reserve our dinner they looked at our boarding passes and changed our rooms (3 of them) to a different car without explanation When we boarded the train the car we were put in was built in 1953. It smelled of mold and was worn and dirty. Very disappointing! We were also told the meals were not airplane style but that there was a chef on board. That was another false statement - the food was terrible and the staff in the restaurant unfriendly. We will not be travelling via rail again! read more

Do you know you can ride Amtrak Empire from Buffalo to NYC an eight hour ride for $63.00. On Via rail you pay more than that just to ride a 2 hour ride. Doesn't that tell you something about Via Rail? Think ridiculous RIPOFF. read more

Toronto to Montreal, round trip Any chance I can ride Business on Via, I love it. Free flowing booze, comfortable seats that recline pretty back and a great way to relax. I got a deal going to Montreal (Business) but couldn't secure a great price on my return to Toronto, so this review will highlight both levels. FYI. You do not need to print your boarding pass/tickets at the Kiosks anymore. When I booked online, I received an itinerary receipt AND a separate email containing my boarding pass. You can chose to print this boarding pass, or if you have a mobile phone, they can just scan it. Love this feature (it shaves previous minutes when you're already running late. I remember you had to go to those kiosks in Union to print an actual yellow ticket first.) Toronto to Montreal (Business). Union station is a zoo, and I hate the long line-ups. Add in construction and.... Business helps because there is a separate line and you get to go in first. Waiting and standing in line stinks. My departure time was 5pm and I arrived at 4:45 and I went straight to the train. Seats are comfy. You get a meal (sometimes okay, others not) and drinks. There is free wifi on board, but it can be slow at times. Luggages are placed at the front of the train or there are overhead bins for smaller items (and unlike the planes, you don't need to rush to get overhead space. There is always space available Montreal to Toronto (Coach). I swear there was no reserved seating for coach, but in my boarding pass I had a seat reserved for me! I remember on my train rides to London having to line up early because I wanted to get a good seat, but things have changed? Or is it just the location. In any event, I had a great experience. Seats are reserved, and they are just a tad smaller than business, but you can recline and it's sufficient. Seats close to the windows have access to outlets. Free Wifi on board. A food/drinks cart came every hour and you can purchase with cash and/or credit. Don't expect proper and/or gourmet meals, but I got red wine (in a Tetra Box!) and chocolate:) I'm a huge fan of Via. Much more relaxing/spacious than a bus, less hectic than plane. Best of both worlds. read more

I took the Le Canadien from Vancouver to Toronto (4 days total) on Via Rail. I booked into a single roomette - perfect for me. Gave me privacy I wanted and come & go to interact with other passengers as I saw fit. By day the room w huge window is configured w sink, toilet, & sofa seat. At night, bed and sink. (toilet is covered by bed) There is plenty of small bag storage (max 2 pcs). My roll-aboard (21") fit fine in top shelf. But rethinking for future trips - maybe 2 backpacks or soft bags instead. Room had soap, shampoo, towels and other little accessories. nothing fancy - well suited for train. The shower & full bathroom was down the carl, very adequate for daily shower and use when room config to cover toilet. Price. (~1000 USD) It wasn't cheap, but wasn't that expensive either. Private room, all meals & snacks incl (some small portions of alcohol too), three nights (hotel) accommodation, ground transportation from Van to Tor. I could not have done it for that price driving. And I wouldn't have been able to see the countryside. The Canadian dollar is down right now, so my USD went very far. age groups -- no kids on trip (no one under 25). first leg the average age was pushing 65 and up. second leg it was more in the 35-40 range. almost like two different trips. that said, i think anyone from 21 - 99 would enjoy it. there are some mobility issues (stairs to get to sky car, etc.) but most folks managed it well. meals -- ABSOLUTELY fab!!! chef for both legs of journey. (you get 2 crews - 1 Van to Winnipeg, 2 from Winn to Tor). Breakfast was always my fav. Lots of hot and cold options. Omelettes, fruit, pancakes. You name it. There was always a gluten free options (at all meals). For lunch & dinner - you picked (or were given) a setting while you had breakfast. First set was 11:30 & 17:30 (ish)...times were adj a little w stops along journey. Second set was 13:00 & 19:15 (ish). I was impressed w dinner car, the very friendly folks working in there & all the options. As a solo I was seated w/ different folks every meal and to my surprise this was a very social & easy way to make acquaintances on the trip. After lunch there was some sort of group evt in skycar. Beer tasting, Wine Tasting... history lesson. It was very relaxing a treat. On / Off loading: I joined the trip in Van - boarding was at 7pm. There were about 20+ folks over the age of 65 for the first leg, so getting onboard took a lot of effort. Unfortunately bc of all asst they required, I ended up schlepping my bag through car & setting up my own bed for night. (porter was just too busy) Not a big deal (wasn't hard to figure out how to pull down bed) but noticed at other pts in trip this was done for travelers vice having to do it yourself. Would have been nice to get the asst, but they were so crushed with all the walkers, canes and folks who couldn't maneuver that well. Trans from Van airport to terminal was super easy. One train ride, with one switch. Toronto train sta to Tor airport, direct buses or train as well. However, I rented a car from Toronto (one street over and one street up from station) so I could do some sightseeing in Ontario. You could do it with public transport - but I liked the freedom the car gave me. Time. the trip was never more than 30-40 mins behind schedule. trains have to wait for "cargo" trains to pass, because freight has priority. i didn't realize the significance of sharing a track with national cargo --- but it does impact time of trip. Don't be on deadlines when you take this trip. That said, the conductor would make up time & we ended up only 4 mins late in Tor. I was impressed ! (I would not book any dep flts fm your end point, on the same day as train arrival. Book for next day and do a hotel or hostel for the night.) Exercise: Every medium town stop was for at least 30 mins. i didn't realize how much i would enjoy the social aspects of power walking. Most pers would get off & walk back-forth for the length of the train until the conductor yelled "All Aboard" It was a great way to stretch the legs. For the big cities, stops ran for 90 mins to two hours. This allowed for short excursions into the main street areas (small shops) for a treat or something you needed/wanted. Technology. Most stops had some sort of wifi. I was able to sync up emails & download. I could respond with quick one liners if need be. Most of the time i would type up all the replies and then hit send at the next stop. I didn't want to work on this trip -- but sometimes it couldn't be helped. The car managers would often announce if there was going to be an extended stop --- and you needed to use phone, etc. where it was. read more

The good news is that the staff is usually wonderful. The bad news is that the ability of Via Rail to adhere to their schedule at least "closely" is very low. Traveling from Kingston to Ottawa, the train is held hostage to freight trains as they have high priority. End result, if you need to be somewhere at a certain time, you are better off on a bus, a car or anything but Via Rail. If you have time on your hands, and don't mind significant delays, take the train. Sad though that Via cannot get a better level of service on the rail lines they use, or have the ability to invest in their own rail lines so they can provide better "on time" service. I'm sure their ridership would go up. Right now, we're done and won't be taking the train at all. read more

Treated myself to business class part of the way. Loved it (though economy was quite comfortable too). The attendants were super helpful, helped me with my many bags and daughter's car seat. They had a fully vegan meal! I was impressed. Even the cookie, the creamer and butter were fully vegan! This was the highlight of the trip for me. 5 stars and keep up the good work, VIA! read more

VIA Rail saved Christmas Just so you the reader can understand our state of mind at the time... We were traveling from Managua to Toronto. Avianca airlines caused what should have been a ten hour trip to take nearly 48 hours. We have spent at least four to five hours standing in one Avianca line up after another only to be told there was yet another line up we should be in. We spent 12 hours sleeping in airports. Obviously people have had much worse travel stories but this was not pleasant and the airline refused to take responsibility. As such we missed our scheduled Via Rail train from Toronto to Ottawa and last minute flights were now hundreds of dollars more. Without much hope we called Via Rail. The agent did not even hesitate to change our ticket even though they were non refundable. Our transportation from the airport to union station was also delayed and so we arrived just as the train was scheduled to leave. The gentleman at the ticket counter rushed to print our transferred tickets and no less than 5 staff from the ticket counter to the train were spaced along our route to give us directions and encourage us to the train. Words can not express our thanks for Via Rail taking on someone else's responsibility and seeing us home safely and on time for Christmas. It makes me proud to be Canadian. A very special thanks and happy holidays to all the staff at Via Rail read more

Do not waste your time or money on VIA rail "business class"! We had the misfortune to pay almost $500 for two tickets to Toronto from London and our first impression was watching an employee named Janelle stand on the platform looking like some kind of degenerate. A lady in a wheelchair was attempting to get on the train and this poor excuse of an employee did not even try to assist! The poor lady's travel partner was attempting to break down the wheelchair and this thing stood and watched giving NO assistance! What is her job, just to stand there doing nothing! She did not even acknowledge customers! Then her attitude for service was brutal, personality of a worm. Her Daddy must be the union steward?! They literally ran out of meals and the only thing available was a pasta dish that looked like it was half digested by a dog! There was absolutely NO redeeming qualities from this employee or her boss. The new hire that was in training was better than both of them! Seriously, walking to Toronto would be preferable. Geez, if you hate your job....quit! No stars from me!! Travelled on September 30, 2022, car one! read more

I took a short jaunt to Guelph the other day. Service was fantastic the entire way through. I bought my tickets online, which saved me about $10. Awesome. I'm not really familiar with train travel, so I love the fact that there were VIA Rail people all over the place directing you where to go. I definitely would have gotten lost otherwise. They all had big smiles, too, which is just great. The seating is very comfortable and WAY more spacious than an airplane. I'm not a big person, but I appreciated the leg room. 10 minutes into our journey, there was a snack cart with juice, pop, sandwiches, beer and wine. They didn't come back, but it was only an hour ride. The scenery isn't amazing, but it's a much more relaxing trip than driving yourself (that Etobicoke - Mississauga stretch on the 401 is ridiculous). Lots of people in Georgetown have pools, apparently. You can also spy some pretty neat graffiti. I think it's definitely worth it for the price, but it actually doubled the travel time for me, having to go all the way to Union, then on the train to Guelph. It's a good option if I'm ever without a car again, and apparently the only option on weekends, short of hitchhiking. I'll probably be on the lookout for cheap deals to Montreal now. read more

Welcome to Viarail, where you pay outrageous prices for outdated services. It's hard to believe in the year 2020 I'm not aloud to use a streaming service such as YouTube or Netflix on their wifi. I've ridden Via rail probably around 50 times in the last 10 years, and it hasn't changed at all. I can count the times they've been on time on one hand. I've come to expect delays, and being late when it comes to riding with Via. I've experienced delays up to 2 hours without any compensation other then apologies. I sit here writing this review while the speaker in this car crackles and screeches (with no explanation as to why of course). There is no point to this review, as if you so choose to ride the train your stuck with Via. The service is good, but congratulations on accomplishing the bare minimum in customer service. If you have the choice to drive, bus or fly, I would suggest taking those over going with Via. read more

Now THIS is the way to travel. Via Rail business class is such a pleasant way to travel! It's comfortable and truly relaxing. We ended up on one of the new business class cars and, wow, is it ever fun to sit back in the reclining seats while looking out a large window at the scenery, as someone brings you hot towels and really tasty food. Time flies as you zip through the countryside. I highly recommend travelling Via Rail business class. read more

The eurorail of Canada.... Writing this NOW on the train. :) FREE WI-FI and POWER OUTLET! The wi-fi actually has great connection as we were video chatting with our friend in China while the train was still moving. Ok, so it's not the bullet train, but it's comfortable. For the best deals, check the web for fares-- usually $10 cheaper. 4 seats per row, with 2 seats side by side. There's overhead storage for carry-ons (like on planes) and also a small area for large suitcases. Probably 20 large suitcases max. Recommend getting your own meals as you have to pay for food aboard the train... and they look pretty sad. :P Yes, there is a washroom between every train. It's no toilet seat cover (seems to be the case for many places in Toronto). read more

We went to Toronto by via rail in 14 Aug .The train was terrible.The sound of the train's horn was heard all the time and we were not comfortable.The route was difficult to rebuild and we were delayed.I wanted to get a return ticket too, but I gave up.I did not like via rail. This was my first experience. Please see my message.Thanks read more

Recently, I have been travelling quite frequently with VIA Rail and 3 out of the 5 times has been nothing but a hassle. The trains are always delayed unexpectedly or last minute, service on the train from on board staff is subpar and last but definitely not least, Customer Relations does not care about what customers actually have to say. Within the past year that I have been using VIA Rail as my main source of travel between Toronto and Ottawa, the train has been delayed between 1-2 hours. During the delay, VIA Rail staff could not explain why there was a delay and passengers were rarely given updates on the status of the delay. Furthermore, through my experiences with VIA Rail Customer Relations, staff such as Conrad and Sarah R. provided me with very subpar customer service that needs improvement. Many of my concerns were outlined to them, however, all they offered was an apology for the inconvenience that the delay caused. If you have the option, I would not travel with VIA Rail. Instead, spend the extra money and travel with Porter Airlines which is a great airline! read more

Horrible customer service, as a via preference member I would not recommend this company. They offer snack and drinks but very long waits and have had a few trip where they run out of most snacks, sanwhichs. Baggage service does not for some locations and the train car storage is packed. Preference members are supposed to have special line for tickets but attended will tell you no and then make it look like they are doing you a service. I wish they had compatition. read more

DO NOT LET YOUR UNACCOMPANIED MINORS TAKE VIA RAIL. If you do, they will make you pay for this "service" - or, more accurately, lack thereof. When my kids took the train, there were at least 2 hours of delays, making the entire trip 4+ hours. During this time, the agent checked in on them a total of twice. The agent did not help them with their bags when it was time to disembark, there was no one present to help them disembark at all, and the agent did not make sure that they met the person they were supposed to meet when they arrived. My kids are not shy or needy, so I can only imagine how a single child, who might be younger/shier than mine, would fare. And the worst part? When I complained to VIA, they said that their agent did nothing wrong. So, either VIA has no protocols in place to ensure the safety and well-being of their charges - or if they do, there is no means of ensuring that their agents actually carry out those protocols. Moreover, VIA has no interest in improving their processes. Truly an awful experience. read more

Absolutely horrible service. First time taking via rail so I asked two separate employees how to find out my boarding information and they just told me to sit down. Literally that's all they said. I had to ask a random female who was sitting in the waiting area and she told me exactly where to go. How is it that via rail customers are more helpful than via rail employees? The story doesn't even end there. Fast forward to boarding the train: arrive at my seat and discover someone already sitting there. Double check her ticket and double check mine, we are both assigned the same seat for the same date and time. I ask a via rail employee about what I should do next to which they responded just board the train and find a seat and deal with it later. What kind of service is that??? Thanks for nothing via rail employees, I don't think i will take via rail again and advise my friends to do the same. read more

Travelling by train is always a pleasure, especially in Ontario. I love the sights and I feel it's the only way to make up for the fact that i'll probably never enjoy one of those epic cross country road trips many partake in. But Via Rail has a lot of issues to work out. Mainly the internet access is restricted (no streaming movies or downloading 'large' files) and blotchy (does not work consistently). The staff are friendly and professional and it's a comfortable ride both in economy and in business. But there is a complimentary waiting lounge for first class business travellers that is not indicated clearly anywhere and often goes to waste. Lastly the weight allowance is decent but don't think you can round your weight- like your bags, you're on your own. I RECOMMEND: Travelling ECONOMY. I recently opted for business and there is no notable difference except for avoiding the line and receiving some meal service of no exceptional value. read more

My preferred method for transportation to places like Windsor from Toronto is Via (train). I always travel Via1 and I have always had hit or miss service. This time around I have to say it was not Business class service at all. On the way to Windsor on Friday (August 15th) the gentleman who was serving us didn't even look at me when he handed me items. Kind of rude. He instead chose to ignore for some frequent passenger I presume he must see often while he practically threw items at me. Both trips, to and from Windsor (Aug 15th and August 17th), the crew ran out of the meal that I wanted. Very disorganized and ill prepared. This really put a sour taste in my decision to travel Business class with this company again. What's the point? So I can be served cold soggy cauliflower and flavorless boiled cold penne pasta? I might as well do economy. I was highly disappointed with the service overall. read more

During my experience on the Via Rail train, and it was my first time ever, I enjoyed everything. From the friendly staff, to the comfort level, to the cleanliness, and everything else. It was super easy to board the train, and it was PUNCTUAL which was so important for the purpose of my travel! I highly highly highly recommend Via Rail. Thank you!! read more

The customer service representative did not know how to do an aboriginal fare..but French is commonplace. Overpriced Extra charges..I shouldn't have to pay taxes No signage Non helpful staff Economy class is not that cheap.. No vegetarian and or healthy options Why not have salads and smoothies A mobile blender would help Let's keep Canadians healthy and tied to their Canadian heritage. Thank you for all your help read more

On the train today Business class Drinks wine salad course with goat cheese Nice main Desserts are v good Liqueurs Friendly service Updated car Timeliness uneven read more

Terrible service. If I could give less than one star I would. Had an issue with a large group of students trying to get on a cart. We had boarded expecting to have the entire cart to our group, turned out they decided to treat a few people first to their seats before us. After we started to board we realized there weren't enough open seats for all our students. So instead of relocating the five or six people on the cart they made the entire group of 60+ students to move to an entire other cart and hold up the entire train from leaving the station. We received many dirty looks as we changed carts. Probably the stupidest solution to an easy problem. Why not move those five or six people? Why did 60+ kids have to move and delay a train for many other people. Absolutely terrible service, awful problem solving skills, and even worse workers. read more