Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service…read more
My experience with Mark Pritchard's State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence.
When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia's email address--meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors.
My payment was not properly posted, which ultimately led to my insurance being canceled--something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks--an issue that never should have happened in the first place.
In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me--but he never did. Now, I'm being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service.
Looking back, I should have known better. Two years ago, Mark's office claimed they could insure my daughter's 2019 Kia, only to drop her coverage after a month or two, saying they couldn't insure it anymore. This kind of backtracking and incompetence seems to be a pattern.
State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs.
