Horrible boss, doesn't pay commission or offer benefits. She's talks about the customers poorly…read more Cut out the middleman, you don't need a broker or agent.

I was relieved to find the Crenshaw Agency after interacting with several insurance brokers who…read moreclearly lacked expertise. Ruby Crenshaw is exceptionally knowledgeable and professional -- I highly recommend her and her team.

Nice team and very helpful with informing what my policies mean. I recommend to everyone, thank you…read morefor taking care of my account.

Extremely helpful and professional! Always attentive to the customers needs. The team is very…read moredetailed.

This was a return call to the agency in reference to a form that we needed to complete. We had a…read morenumber of questions we wanted to discuss, Ryan answered all our questions in a professional manner. He also inquired about all our needs and explained coverages so that we understood.. At the end of the call I realized that I was talking to the agent Ryan Murchland himself, he was taking calls at 4:00pm on a Friday. He did introduce himself at beginning of the call but I assumed it was a member of the office staff. We were on the phone over an hour and he patiently answered all our questions. He made some suggestions of coverages that may benefit us in the future. We were very pleased with our conversation and feel like he knows customers as cutomers.

Haven't had an accident in 30 years. Deer hit my car small dent in front. They tried to total my…read morecar and give me over 3k less than book value. I fought with them 2 months to fix it. Even after filing complaint with state insurance commission they gave me false regulations as to why they weren't going to repair my car. After one final letter before getting attorney's involved they relented and paid for repair. I had to pay for a rental this whole time 2 months they refused to pay even though they delayed the repair for 2 months. I will let everyone know NEVER use state farm.

I called up there to get a quote on my home and car insurance and spoke to a miss Katelynn Irvin…read morewho help go over all of my options and how I would be able to get the two line discounts with home and auto and she was just such a great help and yall are lucky to have such a great worker!

Terry is very nice and professional! 10/10 would recommend! I was able to save almost $40/month.read more

Customer service need major improvement, I've been with this agency for over 15+years. I didn't…read morepick them by chose . The agency I was with the guy retired & turned his business over to Drew Fincher. Ive been with State Farm for 35+ years. I was working with Rolando he was excellent but he left agency. I don't call often but the couple of time I have called to speak to Drew Fincher Never get a call back. I've left messages No return call back. I called re:increase in policy. Didn't get lady name I spoke to she was very Disrespectful ! She explained why I had an increase. Which I wasn't aware...So I cut her off..She asked me to be quiet while she explained. I did as she said...I started checking App & bank account. She kept talking & repeating herself I then asked her to Please be quiet as I did my research. She yelled at me stating I was being rude? And hung up on me! I was Never rude to her ! She showed No Patience!! She was trying to get me off the phone as I was trying to ask her to wait. Because I was trying to resolve situation without having to call back!!! After being hung up on..I called back several times& was sent to voicemail. I texted to speak to another agent or Drew Fincher . No One returned my call. I will not be treated like that ... hanging up on a customer is INSANE!!!! I never curse, yell, called her out her name nor was I disrespectful! If the calls are being recorded Drew need to go & listen...I'm taking my business elsewhere!! Thank you Drew Fincher!

I have had an account with Drew for many years. I would never recommend him to anyone! He does not…read morehave his customers best interest nor is he responsive in emails or phone calls. I cancelled my policy back in April and went to his office to sign the proper documentation however I am still getting bills in the mail saying my policy is still active. In March my bank called me because there was a fraudulent charge on my account that my bank flagged. Apparently his office was attempting to withdraw from my account twice in the Month of March which prompted me to change insurance companies. Since then I have attempted to email, call and have physically gone to his office on 4 different occasions to resolve the matter and to disputes the charges all in which he was not there or unavailable. He is the epitome of corporate greed.

Kerry Mitchell has one of the greatest employees Courtlynne Brown. She's easy to talk to and will…read moreexplain anything you may not understand. Absolutely Awesome!!!!

Courtlynne was amazing! I enjoyed working with her. She meet all my needs and then gave me help…read morewith additional coverage. Thank you for everything.

called 3 times to get a quote on new insurance and all three times no answer, phone rang several…read moretimes and call just dropped off.

no body answered the phone, I try to call couple times, for a business is not good...read more

Great insurance knowledge. Local agency with very helpful associates. Was very pleased with their…read moreknowledge and savings that they obtained for me.

I was frustrated with the lack of communication with my other insurance agent and was referred by a…read morefriend to talk to Kyle. I'm so glad I did! He's been professional and more than helpful and patient with my situation and reassured that everything was going to be alright. Finally an insurance agent you can trust!