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    Victorian Charm

    5.0 (1 review)

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    15 years ago

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    Hotel Donaldson - Seating areas within many of our guest-rooms provide space for relaxation and socialization for our guests.

    Hotel Donaldson

    (75 reviews)

    $$$

    Excellent staff and very friendly people. Very clean rooms…read moreand bathroom. Well decorated and eclectic. Bed is so comfortable Yes stay here

    A Disappointing Return…read more I'm genuinely sad to be updating my review from 5 stars to 1 star because my stay here last year was one of the best hotel experiences I've ever had. I praised Hotel Donaldson publicly, recommended it without hesitation, returned this year intentionally, and even purchased their merchandise. That context matters because this comes from a former fan. Unfortunately, this year's stay was a dramatic step backward. The biggest issue started immediately with parking. I arrived during a blizzard, with snow piled to the curb and no visible valet staff despite valet parking being advertised. I had to self-park and then go inside to find staff, which defeats the purpose of offering valet, especially in severe weather. The following day, I asked the reception about the consequences of not moving my car due to snow accumulation and was told it would be a $30 citation (less than the cost of parking, so I rolled the dice). The next day, I returned to find my car had been towed. To be clear, I accept responsibility for ignoring posted signage. My frustration is not about being towed. It's about the lack of warning or proactive guidance from the hotel, particularly when this is clearly a known issue. When I later mentioned it downstairs at the restaurant, staff and patrons openly acknowledged that this happens often. That disconnect is avoidable and disappointing. Beyond parking, the lack of basic guest amenities became impossible to ignore. There is no microwave in the room or reliably available at all. I called reception to see if they could rewarm some soup, and was told: "Sorry, no, our only microwave has been loaned out to a long-term guest." There is also no ice machine, requiring a call to reception and a trip to the desk. "Room service" is limited to the downstairs restaurant's hours, which do not always include breakfast. The in-room technology is outdated and feels out of place in a boutique hotel charging premium rates. Last year, these were minor quirks overshadowed by exceptional hospitality. This year, they compounded into a frustrating experience, especially during a winter storm when guests are spending more time in their rooms. I'm writing this publicly not to pile on, but in the hope that it reaches someone empowered to make changes. Hotel Donaldson used to be something special. I know it can be again. Right now, though, the experience no longer matches the reputation that once made it a highlight of my travels.

    Victorian Charm - hotels - Updated June 2026

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