This was one of my first visits at this location. I prefer Crabtree Valley Mall and South Point. The customer service was nonexistent. No one to greet you or offer assistance. With the decline in customer service, I have stopped shopping at VS. I used to be a credit card holder who shopped monthly. The decline in service is disappointing and disgusting. Just sour puss faces folding panties. No Thanks. read more

2/18/23: It's unfortunate that I have to update my original review, but it's necessary. I went in today to be measured for a new bra after losing a lot of weight. My last VS bra size was a 38DD. The first young lady measured me as a 34D. I picked up so many bras out of excitement and made my way to the fitting room. The fitting room was so dark. It reminded me of a night club. The lighting needs to be brighter. Anyway, I tried on the bras & was spilling out everywhere. Clearly, 34D isn't my size. I pushed the button inside the room to request assistance. After 10 min, no one ever came. So, I got dressed and went back out the to find someone else to measure me. The new lady told me the same size. LORD HAVE MERCY!! What is wrong with your measuring tape ladies?? We went back to the room so she could see the spillage out of the bras I selected. She brought me a different type of bra & it still didn't work. So, I left frustrated. I went home and followed the measuring video on my own. My measurements came out to a 36C or 38A. So, I ordered A LOT of bras & will return what I can't fit. I pray that one of these sizes work because I have NO FAITH in your store associates measuring me. Get more staff so that when we ask for assistance, they actually come and do just that. Thank you! read more

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My bras were totally not working. I knew my size had changed. I went in on a weekday as soon as the store opened and a lady named Kim measured me, listened to my needs and helped me find some great bras. No, I was not a 34 C anymore. I was a 32DD! Oh man. The new bras felt so much better and looked so much better under my clothes. Thank you so much. read more

This is the best chain store for women's lingerie! Feminine, sexy and sporty - Victoria's has it all. I love their Body By Victoria panties. Their bras hold support and shape longer and better than many higher-priced department store lines, and they have a terrific selection of sizes. I have a plus-size friend who has an easier time finding her size here than at high-end department stores. In my opinion Victoria's Secret's line of body wash, after-bath spray scents and lotions is superior to Bath & Body Works. Their perfumes rich in fragrance, long-lasting and make you feel feminine and sexy through a boring day at work. Try Desire and their signature Pink! Their store credit card is worth applying for. You'll get easy-to-afford payments, and the special sales and member perks will help you save money. Victoria's Secret is awesome. I've also gotten excellent customer service. I came in shortly after spinal surgery in a wheelchair, and the dressing rooms were easily accessible. I was embarrassed to ask my sales associate for help but she was extremely patient and kind, helped me maneuver through the store and try on new bras. Highly recommend this particular store. read more

This is one of my first few visits at this location so I cannot speak to how this store operates every single day, however, I have noticed a continued issue: staffing. Today, the floor was organized well enough and the associates were very respectful, however, management does not have a knack for staffing in accordance with demand. I had 5 items and waited in line for 20 minutes, having to switch between the VS and Pink lines while the lone cashiers at each counter had to handle the growing lines by themselves. Only a couple of other team members in sight, seemingly handling other business. I predict service time at this location will continue to fall if upper management does not schedule in accordance with demand surges. Not only does it affect the customer, but I'm sure the associates do not enjoy having to check out a line of 10 pissed off customers alone. read more

Ahh, Victoria's Secret. I once heard a quip that Victoria's "Secret" is that no one over 30 can wear her clothes. Ha! I'm over 30 and I can wear her clothes. I actually buy much more from VictoriasSecret.com than I do from the store. The website has pretty good search capabilities, a consumer-friendly return policy/procedure, and you can order clothes (in addition to the other clothes VS is known for, wink wink). I'll visit the VS store to try on new bras (like the new Incredible, which is truly incredible) or to buy my nieces the Miraculous (which is truly miraculous). I usually only frequent the store with a coupon in hand and the same for the website, due to VS's steep prices. You can get free bra fittings here, which may be a good idea since I recently saw a stat that said as many as 80% of women are probably wearing the wrong size. The stores usually carry the nice underclothes, some select pajama styles, their make-up and fragrances, and their PINK! line. Anything else you'll need to get from the website. read more

Victoria's Secret & PINK - Lingerie Near Me - Raleigh, North Carolina

They use to be a salesperson right at the entrance welcoming you, but not yesterday. Nobody bothered acknowledging me until I already had all my things and headed to the register. Once a girl finally told me (at that point) she could help me but it was when she was headed to the back room. I mainly go for yoga pants and have gone twice but the display was a mess and mostly empty of sizes. Looks like I will have to start ordering online. read more

I'm pretty low maintenance when it comes to keeping my lingerie drawer stocked with different colors of bras or the trendiest of underwear. However, I was in need of a new bra & well, ladies, we do have to wear one every day, so I figured I'd splurge & get a Victoria's Secret one. "Splurge" being the reason for the four stars instead of five. Their prices are outrageous, even for underwear. I wasn't helped immediately, which was fine, because I was looking around at all the choices. Finally, I guess I looked "lost" & a friendly associate, Erin, greeted me & asked if I needed help. When I replied that I was looking for a white bra, she asked "why?" I told her I needed one to wear under white & light colored clothing. She then told me I needed a nude one, since it would match my skin tone & look more unnoticeable. I was really skeptical. When I told her my size, she stated, "you don't look like that, here, do you mind if I measure you?" Of course I didn't mind, since I wanted to make sure I was getting the right size. Surprisingly, I went down a band size & up a cup size. I was shocked! So I went & tried on this demi t-shirt bra ($39.50). Ahhh, it felt nice & to her advice, it was the right size & fit perfectly. She then brought me another style. It felt nice, too, but it was also $9 more. I like that they put a stretchy thin t-shirt in the fitting room, so you can really see what the bra will look like under a t-shirt or thin shirt. When I was done, Erin filled out a nice little card for me, with the type of bra checked & my size. I thought this was a great added touch of customer service. There was only one associate working the register, but she was quick. I like the added touch of the items being wrapped in tissue & placed in the nice shopping bags. Other notes: - lots of lingerie, style & colors to choose from - helpful associates - scents & lotions - promos & sales happening pretty regularly - pricey read more

No. Absolutely not. I've never visited a Victoria's Secret that was so bad at EVERYTHING. They always have such a low supply of the size I need and the entire store is an ugly mess. When you walk into this store, expected to pay so much for a bra or even general clothing, you'd expect them to have a clean presentation and helpful associates, but apparently they missed that memo. The associates themselves are not in any way, shape or form presentable. They have two registers set up but each time I visit, they send you over to this randomly set up register in the Pink section where the line is ALWAYS wrapped around the store. Last time we were there, this poor associate was expected to handle the entire line while three associates behind her sat there and talked about their hair. Then they, so graciously, took two customers once the girl at the register finally asked for help, and then went back to their conversations. I can't even say that I'll order online, I'd rather just frequent another business that gives a damn, considering this is the closest location to us. read more

There was a sale going on and I had no idea. The workers were very friendly and explained the deal/sale that was going on. Fairly organized given the situation customers rambling through to find 10 underwear for $30. The line was to be expected but it moved at a quick pace and everyone had smiles even though it was really busy and hectic. read more

I'm one of those guys who do not embarass much if any at all. So yes you'll probably find me hanging out with a female friend or two in here. Strange? Not at all. The lotions/perfumes/bodysprays/bodywash items here make perfect stocking stuffers for female friends/coworkers! Courtney B. now works here. This is an amazing gal who transferred over from the flagship store and it is really good to see her here. If you find her on the floor or at the register tell her I sent you and she'll take care of your needs. Candice Swanepoel. Anyone able to assist me in meeting this Angel? Thanks in advance! Happy unmentionables shopping! read more

I came to this location before and never had a problem. I found things I liked and people were attentive while I was looking. I went to this location again a couple days ago with my mom, aunt and grandma. We were not greeted as we walked In like most locations do. No one really offered to help us as we were looking around. My aunt wanted to get fitted for a bra and I had to do the entire thing for her! Luckily I used to work for the company so I knew what the process was. The problem with that is that I shouldn't have to anymore. I also know how you are supposed to treat customers when they are in the store no matter if they're buying or not. When my aunt was finished in the dressing room she went to look around, as did I. When she asked for help on more colors of a bra the associate just pulled out the drawer and showed her what was in there. No mention of checking the back or ordering any other colors for her. My grandma had a similar experience while asking for a size at the underwear table. The associate pointed to the drawer and said "there." Come to find out that drawer was empty! Again no mention of checking the back or ordering anything. When I asked to speak to a manager it turns out she was the one "helping" my aunt! I told her what happened and she didn't even seem sincere in her apology. I won't be frequenting this location anymore. I knew when I left the company that retail was not the business for me but at least while I was there I gave every customer a positive experience and tried my best to do what I could for them. This store needs some major help and I'm guessing more training on customer service. read more

WORST CUSTOMER SERVICE EVER!! Wow!! I'm a manager and I would not allony my employees to treat customers the way that they do here. I came in to pick up a few bras that were on sale online but sold out in my size. I came into the store to get them in my size. The store was not advertising them on sale nor were they ringing up for the sale price. I pulled up the website and showed the girl at the cash wrap they were $24.99 on sale online and not full price. She had to call another co worker.. then after another 10 minutes of waiting for them to give me the same discount they called I guess the manager of that store and she was very rude as well. Clearly I pulled up the same bra online being advertised for $24.99 and she was like well thats online and i'm like they sold out in my size online which is why i'm in the store purchasing it. I even called the VS head quarters prior to going into the store and talked to a rep who assured me that all VS stores will honor the online price. The manager honored it, and I got my discount in the end, but it was a very long drawn out process that shouldn't have been an issue at all. The store associates at this store are very rude and should not be working in retail. When I was in the fitting room the employees were all talking crap about other co workers. When I was browsing around the store I couldn't get to the panty bar because several employees were standing in front of it just talking. They looked at me and wouldn't move nor did they ask me if I needed any help. Poor customer service and I would give this location 0 Stars if I could. I hope the district manager or someone high up see's this post! I will go to South-Point from now on. They are all friendly and nice. read more