In short, giving five stars seems unfair as the service I received from the Victorinox service shop in Poland was outstanding, and exceeded my expectations by FAR. TLDR is as follows: around 18 years ago I purchased a Victorinox suitcase with a lifetime warranty. I subsequently misplaced the purchase confirmation, warranty docs, and forgot all about the warranty. Fast forward to 2026, when I showed up to have the suitcase repaired (despite heavy use, it was still in an overall excellent condition). To my surprise, Victorinox honored the warranty, even though they could have easily reneged on it (because I had literally zero proof and recollection of it). What's more they offered to replace the suitcase for free and helped me choose from a number of great alternatives. Communication was exemplary, service friendly and professional, and the replacement arrived in no time at all (I asked for a color they didn't have in stock, which they promptly ordered for me, and which arrived in half the advised time). So... My uncle used to quip that we are too poor to buy cheap things, and I think this story confirms that the value offered by Victorinox is second to none. Which is why I'll never buy any other brand going forward. Thank you again (also for restoring my faith in humanity ;-))! read more