The technician arrived much later than he said he would, he asked to be paid in full upfront, and…read moreused what appeared to be used parts. In addition, he did not complete the job and our dishwasher is still unusable.

Had a dryer with a bad bearing. Chris came out and took a look. He greased it and put back together…read morefor me. He gave me options, was very professional and highly skilled. Appliance Tech of East Texas LLC has my business!!!

Great Service from Scott. He came out the next morning and worked around my schedule. He diagnosed…read moreand explained what my issue was with the refridgerator. He was in and out in about an hour and had me leak free quick. I would highly recomment East Texas Appliance Repair!

Scott texted to remind us of our appointment the day before and the morning of our appointment. He…read morewas very professional and was able to fix our gas stove. Great guy and great affordable work. Thank you!

Quick, clean,efficient & friendly! VeRy ExPeNsiVe!!! $500…read moreto replace a washing machine pump!!! Took less than an hour to replace.

Mr Appliance sucks. Waited 3 weeks for a part they came the next time they were servicing our area…read morewhere we live, put the part in I guess never check to see if the dryer actually worked left and didn't say anything. When I called them to ask them why the dryer wasn't working they said it would be another week before they could see somebody up check it they also needed a new work order. Warning go somewhere else for your appliance repair

Absolutely terrible business. They are friendly and professional only until they get your money. I…read morepurchased a washer and dryer from them, and the dryer has not worked properly since day one. I was told I had a 30-day warranty and that they would either repair or replace the dryer, yet they continuously failed to show up and kept giving excuse after excuse. I had to repeatedly call, stop by in person, and practically beg for assistance, only to be met with rude behavior and blame-shifting. Instead of taking responsibility for selling a faulty appliance, they tried claiming the issue was somehow my house, despite there being no clogs or problems with my setup at all. This business clearly does not stand behind the products they sell or the promises they make. Save yourself the stress, frustration, and wasted money. Take your hard-earned money somewhere else and deal with a company that actually values its customers.

they have a 30 day warranty. the fridge that I bought from them lasted 33 days before giving out…read more Owner was very short on if anything could be done and wouldn't work with me at all.

I had a great experience at Don's TV Appliance Store. I recently bought a flat screen TV and was…read morevery pleased with the service and selection available. The staff was friendly, knowledgeable, and helped me find exactly what I was looking for without any pressure with a great price. They took the time to answer my questions and made sure I understood my options. The store had a great variety of TVs to choose from, and everything was well organized. Overall, excellent customer service and a smooth buying experience. I would definitely recommend Don's TV Appliance Store to anyone looking for quality appliances and electronics.

As of now, we've purchased both a Whirlpool refrigerator and a Frigidaire gas range from Don's. We…read morereceived excellent service both times. The salesmen were both professional and of great assistance in helping us choose the best appliances for our kitchen. In both instances, we had the appliances deliver and installed by Don's. The deliveries both went smoothly and the technicians were knowledgeable and helpful in getting us familiarized with both. We will definitely return to Don's for any future appliance needs we may have!

I have used this place of business for more than 20 plus years while raising a family to buy parts…read morefor just about every household appliance I have owned that broke down. They always come through. I say as a buyer you have to be prepared to know your appliance you are buying the part for if you expect good service. They have never steered me wrong and have always been able to help me when I called to inquire cost of what I needed. I knew what I needed to ask for and they could give me the cost by phone before I came to pick it up. Yes, they cost a little more than Amazon, but Amazon does not have a live person to help if you have to come back for any reason or call and ask a question. It does not get any better than that.

I called to inquire on a part when in town, I had the pulley with me but they weren't willing to…read morematch it up with what they had in stock. They didn't want to take 2 minutes to see if they could match it. 0 effort to help. Amazon pulled through as alway.

I will never call this place again. I scheduled an appointment online for my dryer to be fixed. I…read moregot a email confirmation for my appointment. I took off work on the day of the repair. They never showed up. When I called to see where they were, they said, oh we rescheduled that for another date. We are really busy today. I was never informed they rescheduled it. Very unprofessional. Never again!

In October, my elderly parent's found themselves with a broken fridge. They were assigned to this…read morecompany and so far each they leave there is another problem and they sit on parts at the shop. Last week finally we thought everything was fixed with a final compressor replacement. But the tech and training supervisor DID NOT turn the valve back on from the water or test things to assure things were working. Both nice gentleman. But now we have survived a holiday gathering with a freezer not making ice and turning Blue Bell Ice Cream to soft serve. Someone will come check it on the 10th, probably just to order another part that will be delivered within a few days just to schedule a week or two later for repair. This is beyond a pattern here of mismanagement and poor prioritization of people waiting.

Great experience from start to finish. Can't say enough. Punctual. Fairly priced. Great follow up.read more

Our service tech was amazing! Called the office in the morning, they came same day with pump for my…read moreLG washer and fixed in about 45 minutes. Cost was hundreds lower than I expected!! Call these guys before you call anyone else Thanks again for the best appliance repair in east texas Marty Kennedy