The staff was kind and helpful. They were present the majority of our time there.
The problem with the event space comes from what you don't see... Everything at a glance looks super classy and elegant. Chandeliers were gorgeous, carpet is pristine, bathrooms were state-of-the-art.
Here's why the two-star review: We used a microphone/sound system that they provided, which gave off lots of feedback and caused "ringing" throughout the event space during the duration of our event. But wait... there's more
HERES THE REAL KICKER: If you went in back towards the kitchen, you see all the real problems. There were exposed chemical bottles in the kitchen back towards the stove, the cleanliness of the kitchen was subpar at best. There was dirt all over the floor and our feet kept sticking to it so it made noise every time we stepped. The Kitchen has 2 walk-in refrigerators, one of which needed maintenance, the other was absolutely disgusting. easily 20x worse than the rest of the kitchen. There was build up all on the floor, the shelves (the two small ones that were there) were both full and doused in mold, and we had the unfortunate luxury of having to put our cold items on the ground of that nasty fridge. And I am not done yet:
We brought our leftover snacks back home after the event to find that the snacks had been infested with ants! Tens of hundreds of them. We found them in our chips and cookies. We have had ants in our home before, but NEVER to this extent. they were everywhere.
It is a shame that the place was a bust for us, because the staff was very nice and at first glance the banquet hall is gorgeous, but unfortunately, we will not be using this banquet hall again. read more