This office was clean and they got me in to see a doctor same day. When I went for the first time I…read morewas new to the area and didn't know where to start. The people at checkin and checkout were friendly. The doctor was friendly and truly listened as well. He was able to help get tests I needed and followed up with me which I appreciated. The nurses were also welcoming!

I was a patient of Dr. Sharon's at this office for several years. She left and I was given no…read morenotice of this. No letter in mychart, no letter in the mail. I am in the middle of some serious medical issues and have no doctor assigned to me. I was told there is no one taking on her patients. I wanted someone to go over my MRI results with me and was given an appt with the NP Stephanie Workman who I requested to not be seen by. During said visit she states "well, I don't typically read MRI's but I'll read what's stated on the report". I did that myself and searched on Google prior to the visit. I stated I would like a doctor note for my back issues as I have been coming for this since September of 2023 with no type of resolution to be met with "You can ask the sun of your employer it doesn't mean they will work with you". I had already cleared this with my employer and should not be ridiculed by your NP who thinks she knows my situation at work. She just did not want to take the time to write the work restriction note and it was clear she didn't want to help me. Her attitude is poor and she seems to not know answers. I have a current referral to U of M for my back to which she asked why I was not going to see the back doctor through HF. This is exactly why. Almost a year of coming for the same issue with no answers and now no actual doctor assigned to me. I wasted my time to have zero questions answered by a nurse practitioner who could not answer them. I am fully transferring care to Beaumont as this whole situation with the doctor leaving was handled poorly and could have been taken care of in a more appropriate manner.

The continuity of care is inconsistent every shift.(Day nurse Collette was an angel,however.)…read moreCharting is often erroneous and again; inconsistent. Understaffed for sure because my night nurse just yelled at me. Said "I've been a nurse a long time! I think I know what I'm doing!" Rude. On another note, the questions, concerns, worries, symptoms,providers say they discussed they didn't and don't.

I have been to this location at least 3 or 4 times and never been disappointed. However this las…read moretime I was treated by Meng Chi CNA who took her time, listened intently and repeated back what I had said. She reviewed my chart thoroughly to see what had helped me and what didn't. I feel I was more than adequately treated. My biggest surprise and the lady that made my day was her assistant Shineki S. I had to get injection in my hip. I explained I can get them in my arm all day long but in my hip I stiffen up and can't relax. She insisted it had to be my hip. If there is a Hall of Fame for Injection Givers Shineki S needs to be the first inductee. She was kind, understanding, had warm hands and when she said "your all done" I looked at her and said "with the shot??" she said yes with the shot. I couldn't believe it I felt absolutely NOTHING. I would not go to a different Urgent care for anything. This is the best. The receptionists have always been kind and welcoming as well.

I have been going here for 20+ years loved these doctors but recently since becoming Beaumont…read morefacility it has gone down tremendously. Billing problems because of incorrect coding for insurance companies, lengthy hold time on phone for questions and appointments. Was left in hold for 30 minutes, I thought someone was researching a billing error. Called on my cell phone to see what the hold up was and was told "oh that lines ring back was on mute" The office personal are short tempered. I use to recommend them but no longer.

Dr John Slaim has been my doctor since 1990 I love him like a brother always takes time to make…read moresure all my issues are addressed best dr downriver hands up