I am absolutely furious with Harvey Norman Campbelltown. I was a first-time customer and this…read moreexperience has guaranteed I will never shop here again. I ordered a fridge over the phone and was sent a link to make payment -- which I did immediately. I received the transaction receipt from Harvey Norman confirming the payment. Then, an hour later, I received another request for payment. I called the store and offered to send a screenshot from my bank account. I was told to send it because the payment was "pending," so I did exactly that. I even emailed afterwards saying that if there was an issue, I would come in, pay cash, and cancel the original transaction. I heard nothing back... until I received a text with the delivery time. So naturally, I assumed everything was sorted. I couldn't have been more wrong. When the delivery drivers arrived, they asked for payment AGAIN. The driver called the store because I was standing there thinking, how is this possible? I've already paid! And then it got even worse. The "manager" who got on the phone was incredibly rude, dismissive, and acted as if I was the problem. He demanded that I pay for the fridge a second time, or he would not allow the drivers to leave it. I explained that I had already provided proof of payment and sent all the screenshots they requested -- he didn't care. He snapped, "The money is not in my account," as if that somehow makes it my fault. Anyone who shops at Coles, Woolies, or literally any other store knows that card payments can take a couple of days to clear -- yet they still let you take home the items you have already paid for. I have never once been told, "You can't have your groceries until the payment clears." It's ridiculous. To make matters worse, even the lovely delivery drivers said they often get put in awkward situations like this through no fault of their own. It's unfair on customers and unfair on the drivers who are just trying to do their jobs. Because of this experience, I no longer trust this so-called "trusted Australian brand." I have already escalated this to head office and will be taking it to the Office of Fair Trading. This was an absolutely awful shopping experience!!