My sister-in-law and I ate there today. The food was good. When we went to pay, the waiter took my debit card back to the cashier, when I would have preferred him bringing the terminal to the table so my card wasn't out of my sight. I went back to the cashier and it was "connecting" forever. We finally canceled it and used another terminal. This evening, I received notification that there were TWO charges for our dinner. I called them immediately and they had left. The person who answered the phone said it happens sometimes but not to worry, the second one wouldn't be charged to my account.Uh huh. I checked on-line and the two charges are pending. I called the bank and they said it will take from 24 hours to nine days to get it cleared up. That I should go to the bank to clear it up. That will take me an hour and a half. Good grief. I hope it gets cleared up without needing to go to the bank. Thanks!
Update: I just talked to the manager who had no real solution other than that I go to the bank to figure it out. He just passed the phone off to the cashier without saying he was going to and went on about his business. Really? The cashier wanted me to go all the way back over there so they could reimburse me in cash. That would take two hours to go and come. They want me to resolve a problem they caused with a faulty bank terminal. Frustrating. read more