The best customer service and turn around time for prescriptions. Been many, many times and each…read moretime has been fantastic

When checking status of medication some of the staff are really rude on the phone. It's obviously…read moresick or people dealing with things entering this establishment. They need to be more understanding to the patient needs. They answer rude and hang up without a word.

Please do yourself a favor and don't even begin to get involved with this mess of an office. Sneaky…read morefees (what's this "weekend fee" for urgent care usage on Saturdays and Sundays? pro tip - call and ask them to remove it from your bill, it's "optional" in their words!). Poor readings on ultrasounds and other important tests (You will receive a wrong diagnosis, without a doubt, from this office). Overall poor attitude and lack of confidence in treating your conditions. Please - travel to Lansing, GR, freaking Canada for all I care, anywhere but this office.

The Physical therapy people are very experienced from the receptionist to all the Professional…read moreTherapist. I would recommend them to any one who needs them

It's too bad all the nice doctors and nurses have such a horrible office staff to work for. The…read morebilling and scheduling department is very rude. Good luck getting an appointment with a specific doctor for any reason. They also don't schedule out a year in advance and when the window to schedule a well-child appointment comes around you'll be given a date two months or more later than you want. They also have several workers in the office but can't figure out how to stagger lunch breaks because the office is closed from 11:30-12:30. It's September 2022 and they still won't allow patients in the waiting rooms due to COVID. What other doctor's office still has this policy? I understand the FDA recommendation for masks but to not allow patients in the waiting room is rude.

Took my child in for a sick visit and after I arrive I find out they no longer do testing at the…read moredoctors office to help diagnose your child. They instead send you to the old Sears drive up, seemed like a waist of my time. They need better tools within the Doctors office for diagnosis. There then was zero follow up to make sure my child was ok. This was my first time seeing Dr. Klien. Even my 6 year old was questioning asking why they did not help her. I had to take my child to the ER the next morning. There are still illnesses other than COVID. The last 6 years with a total of 14+ have not been the best. There is a lack of communication and when I advocate for my child this pushes their buttons and they don't know how to handle it.

Changed ownership and it's not the same- used to be able to find what I needed - now it's more…read morecommercialized-granted the workers are ok however I won't be back -lost customer-sad day for sure

I always see Dr Camburn and am very pleased! She is like a friend I only get to see once or twice…read morea year... she always takes the time to do a thorough exam, explain what is going one, what to expect and what to watch out for. I can't imagine going to anyone else for my eye care. THEN, I spoke to one of my co-workers who had the same raving review about Dr Silverman! Two great doctors in the same office!?! You can't lose here. WHY would you go anywhere else??

Dr. Silverman has always been friendly. He has given me good eye exams and good service. His staff…read moreis another story. Most of his staff are rude and short with people. Many of them seem very unhappy doing their jobs. I will be looking for a new optometrist's office.

The staff at Montrose Medical Group provide excellent primary care for my wife, my brothers, and…read moremyself. We have been treated at this facility for over 15 years. Every staff member is professional, friendly and works hard to make sure you are provided with the care you require. Interacting with these folks to determine your issues and a solution for them is a team effort and your input is always a kind consideration. I truly hope this group of fine people stays in place for many years to come.

The office staff is very rude & has a ridiculous policy that they strictly enforce sending you…read moreletters in the mail like your a school kid and they are notifying your parents of bad behavior. I had a 6month check up schedule way in advance, and when the day came i had a severe migraine. So I called to reschedule 1st thing at 9am (apt was at 1:30) and it was still considered a no-call no-show and my letter was a warning. You are allowed 3 of these no-call no-shows. Which mine was clearly NOT!!! How would I know 24hrs in advance that I would have a migraine and be unable to drive that day? My medical file clearly shows I suffer from migraines. I think these ladies clearly need to go back to school themselves and learn a few lessons in customer service

I've been to physical therapy before, but ORS in Okemos has been my best experience yet. I needed…read moreto strengthen my my knee and ankle with a low pressure approach and ORS was the perfect place to do this. Every visit I was always greeted warmly and personably by any staff member I came in contact with; I always felt like I was in good hands and that there was a plan to getting me stronger. All around great place!

It was no "accident" that I chose the dedicated pros at ORS to help me rehab from a debilitating…read moreelbow injury. I had already witnessed the expert and loving care provided to my elderly mother at their Holt location, and knew that I would be given the same kind of care at their new Okemos location. I've visited many physical therapists over my 60 accident prone years, and all were competent. But none have left such a deep and lasting impression as the folks at ORS. The compassionate care and concern extended by each and every employee, to each and every patient no matter the size or scope of injury is truly genuine. It's been said that laughter is the best medicine. The ORS staff's ability to take that to heart and make me laugh instead of cry while restoring critical flexion and function to my dominant arm was truly remarkable. I can still hear karaoke Kevin hitting the high notes in my sleep. Kevin, Aaron, Erin, Joann, Tori, and Chrissy....you're absolutely amazing. If only you gave golf lessons....sigh.

I had an emergency visit for a vision problem. The staff are so friendly and Dr DeMerrit is very…read moreknowledgeable. Scans determined the issue very quickly and eased my concerns. If I could give more stars, I would!

So I took my busted up glasses to Insight Vision Center. All the pieces were in a box. I didn't…read morehave much hope. They said they could help and 45 minutes later called and said all was well. And then they said, "No charge." Now, a business can't afford that level of service all the time but I was both impressed and grateful. All the possible stars to the Insight Vision Center Team. Your kindness and generosity is amazing.