I rarely leave negative reviews, but my experience with Village Honda has been extremely disappointing. I purchased a used Honda from Village Honda about 15 months ago and also purchased their extended bumper-to-bumper warranty because I believed the dealership stood behind the vehicles they sell. Recently, I discovered that the spare tire winch is completely seized, making it impossible to lower the spare tire. Unfortunately, I didn't discover this until I had a flat tire on Stoney Trail. Because the spare tire could not be lowered, my family and I were stranded on the side of the road. My wife and young daughter had to walk approximately 500 metres in the rain while we dealt with the situation. A seized spare tire winch isn't just an inconvenience--it can leave you helpless during an emergency. When I brought the vehicle to Village Honda's service department, I specifically told them the spare tire winch was seized. Despite already identifying the problem, I was told they would not even discuss the issue unless I agreed to a $200 per hour diagnostic charge. There was nothing to diagnose--I had already explained exactly what had failed. In the end, they confirmed what I had told them from the beginning and still charged me $100. I essentially paid $100 to be told something I already knew. What shocked me even more was being told that their pre-certified inspection does not consider the operation of the spare tire winch to be a safety item because "using the spare tire isn't a safety issue." I find that reasoning unbelievable. If you cannot access your spare tire during an emergency, the spare tire serves no purpose. Any inspection claiming to certify a vehicle should ensure that the equipment intended for roadside emergencies is actually functional. To make matters worse, the extended warranty I paid extra for does not cover the failed winch, and despite owning the vehicle for only about 15 months, Village Honda refused to offer any goodwill assistance. I met with Sales Manager Jason Zimmer hoping to find a reasonable solution. Unfortunately, I left feeling that my concerns were dismissed rather than addressed. Instead of standing behind the vehicle they sold, the dealership simply pointed to warranty exclusions and offered no meaningful customer service. I wasn't asking for something unreasonable. I was asking the dealership to take some responsibility for a seized component that directly affected my family's safety and left us stranded on one of Calgary's busiest highways. I will be raising this matter with Honda Canada because I believe customers deserve better support when a vehicle sold as pre-certified has an emergency component that fails when it is needed most. If you're considering buying a certified used vehicle from Village Honda, ask exactly what their inspection includes--and, more importantly, what it doesn't. Based on my experience, paying extra for an extended warranty and purchasing a pre-certified vehicle did not translate into the level of customer service or support I expected. read more

Every person waiting in the service lounge had a story to tell about their dissatisfaction and disgust with the poor maintenance and accountability by management at this dealership and that should have been enough forewarning of the inexcusable course of events, excuses and avoidance that followed. Communication with Honda Canada proved to be just as frustrating, obviously a dyed-in-the-wool philosophy of a large corporation who can get away with it. The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. The service manager will be reassigned to new Beacon Hill store unfortunately for unsuspecting customers. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that serious problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. The service manager will be reassigned to new Beacon Hill store unfortunately for unsuspecting customers. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that serious problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. The service manager will be reassigned to new Beacon Hill store unfortunately for unsuspecting customers. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that serious problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. The service manager will be reassigned to new Beacon Hill store unfortunately for unsuspecting customers. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that serious problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. The service manager will be reassigned to new Beacon Hill store unfortunately for unsuspecting customers. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that serious problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

The service department returned my brand new car damaged and torn after a pretense of (unsuccessfully) repairing an unrelated problem with after factory parts rather than OEM, what a mess. My concern was met with excuses and deferral of blame to a subcontractor. This dealership fails to honour Honda's motto 'Don't Open Your Hood to Strangers' and promise of 'genuine Honda parts'. Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work, outright deception and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

Very disappointed and surprised with the poor experience at Crowfoot Village Honda, particularly with the service department's slipshod work and lack of initiative and thoroughness with problem solving which falls short of Honda's standard of excellence. More importantly, once they have your cash in hand, the Dealer Principal and General Manager become unavailable and hide behind a customer service liaison whose basic knowledge of automobiles or more specifically, of Honda's ten or so vehicle lines was negligible. In my thirty years of car ownership, no dealer has used the excuse that problems are "just a common characteristic" of their product, as I heard from Crowfoot Village Honda, and there's "no fix, to date", leaving concerns/correspondence suspended in time. *Be forewarned, take charge and test drive your brand new factory delivered vehicle before signing the PRE-DELIVERY INSPECTION CHECKLIST and purchase agreement to check for these 'no fix' problems that occur in some American manufactured Hondas; (1) squealing interior wind noise at speeds of 60km/hr+ (2) jack-rabbit starts (3) brake issues Hondas are superior world-class vehicles but I recommend another dealership for your new vehicle purchase where the guy at the top has the courage to come out of hiding and set a team standard of integrity to respect clients' concerns. Trust starts with that first handshake. read more

I recently purchased a vehicle from Village Honda and the service was exceptional. It took the car about 3 weeks to get here and I can say, it was worth the wait. I just drove of today(in the snow) and the sales guy kept the car inside for me until I got there to pick it up. Everyone from the reception to the financing manager (Wess) was dedicated to give me a nice shopping experience. The real rockstar however was the sales person that we dealt with. His name is Borys. he gave me all the necessary information about the cars and was very patient and professional while explaining things.He wasn't pushy at all( which made for a pleasant experience. I could have bought 5 cars from this guy and not felt buyers remorse. During the three weeks he followed up and notified me of the shipping status of the vehicle. I recommend this place if you are looking for an extremely welcoming and pleasant experience. Talk to Borys, you don't know customer service until you meet this guy. read more

This has been an absolute nightmare. I purchased a brand-new 2024 Honda Accord, and after just 700 kilometers, it was hit by hail. Since then, I have been waiting for over four months for a replacement trunk, and Honda has failed me at every step. Three times they have sent a replacement trunk, and every single time, it has arrived damaged. How is this even possible? Where is the quality control? Now, they are telling me they will order another one, but there is no ETA--so I'm just supposed to keep waiting indefinitely? This car now has only 10,000 kilometers, and I'm still driving it with hail damage because Honda can't get their act together. The lack of accountability, professionalism, and basic customer service is shocking. If you're thinking about buying a Honda, don't do it. If anything goes wrong, expect months of frustration, endless delays, and no real solutions. I regret choosing Honda, and I will never make this mistake again. Stay away! read more

Just bought our 6th vehicle from Village Honda and we're delighted again! From the quick service on our other vehicles to the prompt response from the sales team on our recent request - we couldn't ask for a better experience. They've got an excellent waiting area in service with specialty coffees and teas, fresh fruit and snacks for children. Their kid's corner has some awesome interactive games, puzzles and it's clean! There's always someone to answer your questions and the team is great about explaining the various levels of service options. We had a new sales and finance team help us this time - John and Hai were great! Thanks for all the help again guys! read more

Village Honda has been our stop for servicing our vehicles for about 6 years. After moving to the northwest corner of the city finding a new service department to trust for our vehicles seemed like an arduous task. Village treated us like family from the first visit, everyone from their advisors to the people booking appointments and every staff member we have come across have been nothing but friendly and accommodating. We even purchased a pre owned vehicle from the lot in 2021 for that reason alone. Thank you Village Honda! read more

CAUTION! Beware buyers! These two employees of Village Honda are nothing but scammers, they've scammed a waiver form and had change a payment plan. Anyone in the right mind would want their deposit money back, but Codi Hawkes and Ahmed Amer are the worst employees a car dealership has yet to see. Also interesting to note that they have been known previously do the same to previous clients. If you google ctv news village honda you would see news that they have history of providing bad business. read more

After Purchasing a used car from Crowfoot Village Honda, I realized that some of their sales tactics were shady when it came to the trade in value of my current car. I had regrets about what I did, so I called to speak to the sale associate I had worked with, who was not available. I then spoke to the manager. Rather than talking about what had gone on, his response was "why are you talking to me?". I was not impressed with the sale in the end and I felt they were not friendly. read more

We just bought a 2022 Honda Passport. Nilou was our salesperson and Max helped out on the warranty. We were so thankful for their patience and help finding this vehicle that is perfect for our family! Nilou was the perfect mix of staying on top of it, keeping us in the loop, but not being pushy as some in sales can be. We are thrilled - thank you! read more

Always gives me great service and the employees are friendly and genuinely good people to deal with. I never have a problem when I need an appointment to fix a problem with my '96 civic (bought used from Village, in good condition), which is not too often for a car of that age. Definitely a top notch place to buy a car from and for service! read more

Have been coming to this store for the past 24 years. Always have had such a positive experience with sales and service we never wanted to go anywhere else. The team here really makes the dealership experience something special. We will continue to be a Customer for life! read more

Village Honda is an excellent place to do business. The service department provides great service from the friendly service writers to the quick shuttle service. The sales department is knowledgeable and has always made sure I get the right car for my needs. read more