Kept going back for the convenience of its location. But, after the last time I went...never again. Aside from it not being well kept, the machines are often broke down. The last time I went ALL the dryers were down and I had to take my wet clothes somewhere else to dry, why wouldn't you tell the customer that BEFORE they started washing!?!?!? read more

I basically only go here bc it's so close to my house. At first the staff was very nice, and there are always washers and dryers of every size available, so my needs were met. But the last two times we have been there, we showed up prior to their listed closing time, but they were already closed. So we had to leave our clothes in the washer overnight. The first time, we got there around 9:30pm (their sign says "last wash @ 9pm and closes @ 10pm), and the lady told us we couldn't get our clothes. We were dumbfounded and asked her why not, if they are open until 10? She said it's bc the last wash is 10 but if no one is actively washing at 9, they just close down. The second time, we had to switch our clothes from the washer to the dryer and figured if we got there by 9, which is supposed to be the last wash, that they're be no problem, since it was 9:00 exactly and we didn't even need to wash, we were already just moving to drying. At 9:00 exactly we pulled up and it was closed. Lights out, doors locked. So much for last wash being at 9....now we have to leave our wet clothes in the washer overnight AGAIN! What's the point in posting hours on the window if they don't even follow their hours??! Moreover, it's always extremely hot in there... No air conditioning and all that equipment emanating heat...I have sweat dripping down my face just from walking in to load the dryer. If we find another laundromat that's almost just as close, this will be the last time we ever go here for sure. It's not worth the aggregation and the close proximity to our house doesn't make up for the inconveniences that we've had to deal with. Tip to the owners: don't post hours in your window if you aren't going to follow them... Or hire some employees that aren't so lazy that they close up the second that they assume no one is coming in anymore, even if it's prior to "closing time," just so they can rush home. I have a job too, and sometimes I'd love to just go home early, but if I'm supposed to be in the office until at least 5 and sometimes later if I'm not done working on an assignment...I do my job and leave when it's actually over... read more

This by far is the worst business in the world. There is never an attendant working and when you call the phone rings and rings not even an answering machine. When someone does pick up it is a rude man Who is extremely obnoxious and very nasty. I was actually hung up on by him. The story goes like this... 2 1/2 weeks ago I dropped off my comforter to be washed. He gave me a receipt and told me he wanted me to pay upfront. My wallet was in the car and I told him I would Pay him when I picked up the comforter. He was very rude that I did not have the cash on hand to pay him upfront. Usually the turnaround time is 24 hours this idiot told me it may be ready in two days and to call to make sure it was ready. I have gone back eight times in the past 2 1/2 weeks to find this dump locked up and no one working the laundromat. It is like he is holding my comforter hostage. Please do not use this laundry mat and it is the worst business in Rockaway. read more