Staff is always friendly, hours are great and you get your glasses quickly. However I'm not very…read morehappy. I have great insurance coverage.... After $130 off glasses plus an additional $20 I still paid out of pocket $150. Something in my gut told me something wasn't right. After researching the frames I got... EVERY SINGLE OTHER PLACE ranging from Walmart to other businesses they sell for $100-$120. They charged $269 for the frames ONLY and $120 for the lenses (I'm blind as a bat). Unfortunately in NYS they are allowed to do this mark up on the glasses but it's disheartening to see us customers being taken advantage of. Here's where they are breaking the law...Federal Trade Commission enforces the Eyeglass Rule. It requires eye doctors - ophthalmologists and optometrists - to give patients a copy of their prescription, whether they ask for it or not and before offering to sell eyeglasses. It's the law. Asking the patient if they want their prescription doesn't comply with the Rule. You must provide the prescription automatically unless the patient specifically refuses the prescription, in which case you should make a note of their refusal in the file. Your staff also must give prescriptions to patients before you or anyone at your office offers to sell them glasses. Guess what..... That has not been obeyed as I was not given my prescription nor have my husband nor have my children's ever been given, offered, emailed, texted, not even a pigeon message.. I have filed a report with the Federal Trade Commission as the only way they wouldnt have to follow this law is if they are a federal, state, or local government agency which in this case...pretty sure they arent.

What happened to good service? The glasses aren't adjusted while the customer is there. Instead of…read morefive faces greeting you at the door, how about five minutes spent actually fitting glasses to the customers face. My frames were marked up 250 percent, totally not worth it. The eye doctor himself was good.

The Ophthalmologist --- top notch. Eyewear staff -- not so much…read more I've been getting my glasses there for years, but that's ending as soon as I pick up my new set of glasses. It's taken nearly three weeks, and they're still not available. But, yes, I'll still get my eyes examined there. Apparently, they broke in transit. Or they broke when the staff was putting in the lenses. Or perhaps it never got ordered properly. It doesn't matter what the reason is -- I don't have the expensive frames I paid for. The worst part is that *I* had to call and ask if the glasses were ready, only to find out there was a problem. Were the staff forthcoming about the problem? Were they proactive in telling me? Were they stepping-up to resolve the problem? Did they keep me in the loop? No. *I* got concerned that they had forgotten to call me to tell me the frames and lenses were ready. So I called for an update. And only then was I informed there was a problem. And any updates are still communicated only when I make the phone calls; they're not initiated by the staff. Anyways -- get your eyes examined here. Good, professional examination, and he genuinely cares about his patients. Get your eyes examined, get the prescription in your hand, and order lenses and frames elsewhere or even online; you'll get better service that way. (Yes, even online).

Rich was outstanding at helping my mother pick out her new pair of glasses! Thank you for being so…read morekind, patient and full of knowledge!

Be prepared for a rewarding adventure! Tamra has created a…read morewelcoming and unique environment in which she shares her technical skills coupled with an artistic aesthetic resulting in a whole new way to experience eyewear. Every step in the process from lens recommendation to frame selection and fitting is infused with her obvious passion and delightful attention to detail, making the experience something to behold. I cannot recommend One Hip Chic optical highly enough.

The experience with Tamra at her One Hip Chic Optical business was nothing short of fantastic…read more Tamra has an incredible sense of style and is able to identify glasses that are a perfect fit for the customer. It is so very relaxed (her "office" is artistic, stylistic, comfortable living room feel) going through the process with Tamra. She works with the customer - does not dictate TO the customer - what works well (shape, color, frame material etc.). I love the frames we selected - they are incredibly unique, come from a small business in Italy, and are beautifully crafted - it really is a piece of art. People comment all the time on my new glasses - which I love to wear instead of having to rely on contacts every day. The service and commitment to the customer is what I would wish for everything I give my hard-earned money too. They are pricier than those typical mass-produced, boring standard glasses you get at optical stores, but it is so worth it for something that you will use forever - great value.

First off, I've been a patient for over 30 years, the level of care and treatment from the clerical…read moreand medical staff is incredible! Furthermore, Dr P. Sarikey is an amazing Optometrists (eye doctor). Just very caring and knowledgeable with showing empathy. In short, I travel from California to Ellicottville to visit this place for care.

Always help me find the glasses that work for me and my insurance, and they make sure that they're…read morefitted to me :)

Helene is an artistic master at knowing what frames and colors complement your face. She explains…read moreher reasoning relative to your facial features, hair and skin color and desired effect. I have been a customer for 25+ years and trust her emphatically!!!

Beautiful little place. Totally recommend coming, if you have the budget…read more Small place with a pretty solid selection of frames. Frame selection almost feels like a step back to the 1970's/80's with really 1-to-1 service. Frames were ready three days after purchase, and they looked great! Because they don't accept insurance, and it is more niche than generic, there is a sticker shock factor for the glasses. Still feels like a special experience, and price can be prohibitive...

Council Opticians is the #1 place to get your glasses and eye exams. I've been going there for…read moreyears and I never had any problem. the workers are very nice and knowledgeable, I've been to many other places, but there's not one that compares to their and I love their glasses too

The office is amazingly fun. I never laughed so hard at trying to find frames that I loved. The…read morestaff loves their jobs and it's evident. Dr. Frank is so cool. They follow the motto, "Why Can't We All Get Along!" They get it! I never feel like I'm bothering them or they don't have time. And the selection is so diversified.

The Optometrist and his staff are highly recommended. They take the time and care to get things…read moreright. BUT be cautious about ordering glasses there. The lab that supplies their lenses will send pitted or scratched lenses that will have to be returned. You may wait months to receive your prescription. I ordered glasses on March 5, 2025. I finally had a usable pair on June 10th.

I was a patient for about 10 years. Apparently, they've sold to a large corporate chain. Instead of…read moreseeing a doc who was part of the practice, I saw a guy who said he's there 2 days a week. I got 2 days a week worth of effort. He made me feel like he wanted me out of there as quickly as possible. Didn't want to dilate me when all docs want to based on family history. Told me in the most brusque way possible about the practice sale, his 2 days a week status, and that I can expect my eyes to get worse as I approach my 40's. At the end of the appointment, I took my prescription to go and found a small local practice where the doctor actually cares. Wouldn't recommend, which is disappointing from a place I formerly trusted.

They do run a lot of people through this place every day, but It makes your visit really efficient…read more I've never waited to be seen for more than 5-10 min. I feel pretty good about the care I received there.

Would check less than 1. Saw 3 of their "Drs". Terrible outcome from mis diagnosis and botched…read moreprocedures. Run do not walk away from this practice