I wish there was a "zero stars" option. we bought in 2018, and had warranty issues. Drainage issues took months to address, as did the fit of our french doors. They used the wrong paint on the exterior doors, and they remained tacky for a year. One toilet tank is flush with the wall, so the tank lid won't seat. The final straw was when I had a garage addition, and a truck broke through the driveway. We discovered much of the driveway was only 2" thick. My response from their warranty person was that flatwork craftsmanship issues were only covered for 12 months. And that flatwork isn't covered by the 10 year warranty. I hope they never sell another house. Dream Finders is the same company- same quality. read more

I purchased my home in the The Estuary in December of 2020. There are items that have not been completed and I am still waiting on VPH to finish. Buyer beware almost every house here as a list of things that still need attention. Promises to fix them are just that, promises. Communication is non existent. read more

We purchased an uncompleted spec. Several inconsistencies between advertising/paperwork and what they intended to do. Thus any paperwork needs close scrutiny if that is important to you. Also appears that construction management is lacking in quality control. Post purchase electronic warranty submission software is rather user unfriendly. Once an item is accepted in the system you have no way to check status. The warranty portion of VP homes leaves a lot to be desired. In addition to what appears to be excessive personnel turnover it appears VP Homes has little influence on their vendors/subcontractors. Approximately 5 months after purchase most of our warranty issues (some easy to solve) are outstanding and when asking about status was told they have 1600 outstanding warranty items. What does that really say about all of the above comments? read more

The warranty items get repaired slowly or not at all. 17 months after purchase and we still have warranty items outstanding. The warranty department feels like a black hole. The electronic warranty system is unfriendly. Once you have submitted a warranty request you have no way to check on the status. The warranty manager does not return phone calls. Her boss does not return phone calls. The corporate office stonewalls via the secretary in the entryway. Steer clear of this company. read more

We moved into our house on November 6th. We really moved into 90% of a house. There were so many little things missing. Light fixture covers in the garage, stove vent hood cover, a mailbox, etc. After weeks and weeks and back and forth, telling us it will be next week, scheduling a guy to come out, COVID delays (just one thing after another) we finally got most of it fixed with the exception of the mailbox. They install a temporary one on a wooden post, we have had that one for almost more than 3 months......3 months. Its been one thing after another. They are back ordered, we don't get them until January, etc. I've heard it all. I was at my wits end and finally sent an email stating I was through waiting. NOT TO MENTION, another neighbor whose house was completed after mine, and they moved in after us, got their mailbox already. What the hell? So just be advised if you decided to build with Village Park, you will end up less than 100% of your house with story after story of how they can't deliver the other 10%. Eventually, you might get it......might. I won't even get into submitting warranty requests with them.... I would have been okay if they came right out and said, "Sorry, you won't get your mailbox for 6 months." At least they would have been straight up with me. But under delivering and over promising is the wrong answer. Just be aware of what you are getting into. The Enclave at Berwick shares the same region as many other properties around Savannah, beware. read more

Horrible company. Stay away from them. Dishonest. Would not honor warranty items specifically bath tub and shower stall that were not installed properly. This is the fourth house I've had built in my life and never had I had so many problems. I have to take them to court. read more

I am the OWNER OF A VILLAGE PARK HOME and CLOSED DEC 31, 2020. Everything written here is the truth and I would raise my right hand in an official setting and say the same. DO NOT SIGN with VILLAGE PARK HOMES. You'll be more DISAPPOINTED than you ever imagined. 1 star is more than VPH deserves. We've been TREATED POORLY since we signed the contract in Sept 2020. We lived 1,000 miles away at the time and worked with a realtor to purchase our new-build home. During the process our realtors were giving us updates on the progress of the home because Cathi Carrick (New Home Specialist) was giving us little to no updates. Our realtors were THREATENED WITH TRESPASSING even though they were on site during business hours. We had concerns and questions throughout the process and wanted to discuss them with the builder, we were told they DO NOT DO EXTRA MEETINGS. Our closing was scheduled for 12/31/2020. After seeing the state of our home that week during our pre-close walkthrough and the long list of items that needed to be addressed, we were hesitant and asked to delay closing due to the house not being ready, which included items like ELECTRICAL CONCERNS FROM OUR INSPECTION, flooring install issues, asymmetrical trim work, etc. We were THREATENED WITH $100/DAY fine if we didn't close on VPHs schedule. We reluctantly closed after we were assured by the building manager and the sales manager that these items would be completed and to give them 30 days to give us a beautiful and satisfactory home. We arrived at the house after our closing, the KEYS the builder provided DIDN'T EVEN UNLOCK OUR HOME. We needed to go back north for 2 wks to move our belongings. VPH told us they would get new keys and give them to our realtors. This took them 1 week to do. Trades workers were in our closed-on home working while we were up north. When we arrived back to the house it was a complete disaster. They WASHED DRYWALL MUD DOWN OUR GARBAGE DISPOSAL, rinsed paint brushes in our master shower leaving PAINT ON THE TILE, paint all over our floor, we found our thermostats were turned up, our toilets were used and were completely disgusting, there was filth everywhere, and beer cans in our attic. We have OUTSTANDING ITEMS, noted during our pre-close walkthrough (now 8 MONTHS AGO) that are still left undone. 1)Damaged garage door 2)New floor still needs to be installed. VPH has sent out the flooring contractors 3X and all stated the floor needs replacement. The crew showed up to do the new floor install over a month ago and stated they couldn't do it because they didn't know we were living in the home and they aren't able to install in an occupied home. The installers want us to completely move our items out of the home. VPH told us they won't provide the movers and that the flooring company needs to provide them. The flooring company told us they won't do that. A VPH former employee stated this will be very difficult logistically to schedule and coordinate in addition to finding us a place to live during the process which they suspect will take at least 5 days. This is all a huge inconvenience to everyone involved and we asked VPH for compensation for the original cost of the floor and we will do the repair. The request was denied by Angela Currall. 3)Our shower tile was poorly installed and isn't level. The contractor recommended replacement. VPH said they won't credit any money for this either. 4)We paid for Level 4 upgrade cabinets and we received Level 3. VPH refuses to correct this and is stating that we have Level 4 even though I have the pics to prove otherwise. VPH provides every excuse as to why they are providing less than satisfactory service. We have been BELITTLED, DISRESPECTED, AND LIED to throughout the majority of this process. It took me the better part of a year to write this as I was trying to give VPH time to do the right thing. read more

Mr. Richard Schwartz, Village Park Homes I am writing regarding the faulty air conditioning installation at my new home located at 66 Circlewood Drive, Beach City Place, Hilton Head Island, SC. I want to bring to your attention the following issues I have had with the air conditioning system I have had since I purchased the new construction home on December 6, 2019. I would also like to share that I purchased the new Village Park Home after selling my Calloway Home at 7249 Gallery Pointe Lane, Charlotte, North Carolina in December 2019 that was originally built in 2008. I purchased one of your new homes in Hilton Head to have the security of not having to pay for repairs to the home including the Carrier Air Conditioning system. I live on a fixed income so I felt secure in purchasing one of your Village Park new construction homes until I have encountered the unfortunate costly repairs to the Carrier air conditioning system that amounted to $1,118.13 yesterday due to faulty original installation of the unit by the original contracted installer. Invoice attached. Also, note that numerous homes in Beach City Place have experienced problems with their air condition systems also installed at the time of construction by Dean Custom Air. These owners have dealt with Village Park associates on site or the Bluffton headquarters to no avail. Please note that shortly after my original purchase of my home, I purchased a maintenance contract with Ocean Air Cooling and Heating for 2 annual service checks yearly. Prior to purchasing the contract, I had to call Dean Custom Air, the original installing company to come check the system because the upstairs was not cooling. They did not solve the problem so I called Ocean Air and they discovered that a cover had not been installed properly. I am would like to ask in good faith that you arrange for Village Park to reimburse me for one half of yesterday's repair costs due to improperly installed system. I look forward to a positive reply from my request. Thank you. Carol Wagar 66 Circlewood Drive Hilton Head, SC 29926 read more

Buyers Beware of Village Park Home builders...Not up to standards! Unskilled laborers! (No one knows what they are doing) Built mine in 2017 (Bluffton) first day had a brown out and had to pay for AC part ($295) not covered under warranty. Warranty is a joke only 1 year on everything. Warranty dept with VPH's is insane, they never return your calls, and takes them weeks to get back to you and then when you have an appointment they don't show up! I wrote 2 letters to the President of the company expressing to him how everything was broken in the house. Never got a response from him. Garage door (genie) broke. Leaky roof, (raining in my kitchen with in 1st week) Took VPH warranty 1 month to get back to me, had buckets in my attic could see daylight through the roof in two places.Finally someone came out ripped off some of the shingles and re-patched it, 3 days later leaking again, same place. They came out again claimed they fixed it... Uneven floors, Paint stains on pouch. Back yard and screened porch goes under water in small rain storm. Was told we would get 23 feet of sod from back of the house. . Also they put in 4 feet of pine straw from the house to meet the grass, so we only really got 15 feet of grass. They also didn't mention to us that they didn't sod all the way to the end of the property line leaving us a massive dirt patch in the rear of the house. (landscapers quoted me 10K and up to sod this..!) Sloppy inside paint job. Missing crown molding. Tiles were wrong color, same with the rugs and hardwood floors. Backslash wasn't finished by move in date, missing hanging lights over bar area. Had to wait 3 weeks after move in to have someone come out and finish their work. Always a fight when dealing with Village Park Homes! We tried to get out of our contract before I bought here but there is a clause that won't let you with out losing monies. **Take their contract to a lawyer before you sign it, wish I did that, If I did we wouldn't be in this position! read more

Do your research before you buy a home from Village Park. They have very poor reviews for a reason!! The Village Park field reps often incompetent, over promise, and under deliver. We purchased a new home built by Village Park in 2019 and had issue after issue with tile not being grouted, blinds missing rods, light installed but switches to turn them on missing and significant drainage issues. In one case, We reported lights with no switches. After one year they sent someone out to assess and found that the sheet rock installer covered the box and forgot to cut it out. You might think that's bad quality assurance but it gets worse. The cut a hole on a bedroom wall to find the wire then, cut a hole on the inside of the closet to install the switch. When the contractor left, he left the room with a hole in the bedroom wall which I later had to repaired and repaint myself. Drainage in our entire subdivision has been a huge problem. Several homeowners have been waiting two years for Village Park to return to address the drainage issues resulting from poor grading. These are just a few. Before you buy as a neighbor about their builder and the issues. read more

Buyers beware! This is my education from a house in Tansyleaf Place. When the mortgage appraiser tells you that Village Park Homes is the worst builder on Hilton Head listen to them. The house was not ready to move in on closing date ... or ten days later. The foundation is crumbling and cannot be repaired. Light fixtures fell out of the ceiling within one week of moving in. You are not allowed in your house during construction so you don't have the opportunity to catch mistakes early. Absolutely the worst project manager I have ever seen. She's maybe 25 years old and managing construction on 20 houses at once. Water leaking behind the shower so the drywall is soaked. Black mold will set in within a month. Everyone in the neighborhood is screaming and nothing is getting repaired. If you insist on purchasing one of their homes know two things: You will probably be allowed a final walk-through a couple of hours prior to closing. This is intentional. Do NOT close if anything at all needs work. They will not come back and make repairs. read more

Village Park Homes uses sub-contractors that install sub-par mechanical systems. What do I mean by this? Take the air conditioning systems they install. First they used a company called Northpoint Heating & Air, Inc. which must be the cheapest company a builder can hire. They installed units in my home that weren't even large enough to cool the home properly. Then they installed Lenox units which have had troubles with defective coils since 2007. Lenox had so may problems with coils, they had a class-action lawsuit against them. My home in Lawton Station was built in 2014. Why would Village Park Homes hire Northpoint Heating & Air, Inc. and let them install units that were too small, and had defective coils in the first place? Many people in Lawton Station have had major problems with their air conditioning that Northpoint Heating & Air, Inc. One person said they have had 3 homes built by Village Park Homes and had major problems with their air conditioning in each of the homes, and the common denominator was Northpoint Heating & Air, Inc. Then there is the fact that Village Park Homes is supposed to come by and fix defects in the homes they build around the 11 month mark. They do a very poor job doing this and they don't fix the problems correctly at all. They try to do something that is unacceptable at best. SO not only is Village Park Homes in Bluffton, SC letting their sub-contractors install sub-par air conditioning and heating units, they aren't living up to their word of fixing defects in their homes properly either. It cost me $11,500 dollars to correct the problems I had with my heating and air conditioning in a home that isn't even 4 years old as of yet. As another person who dealt with Village Park Homes said, contacting Richard Schwartz who is the president of Village Park Homes is useless. He'll do his best to ignore you, and could personally care less about your needs, after VPH's make their money. It's unreal how many people in Lawton Station have had trouble with their heating and air conditioning in brand new homes. Before I would ever deal with VPH's again I would make sure they're using good sub-contractors. Especially for heating and air conditioning which is a huge expense in a home in the south. Richard Schwartz and Village Park Homes could care less that you got a sub-par package when it comes to heating and air. read more

Really the worst quality building I have every seen. The warranty is a joke. You put in a repair and immediately get a response either not covered or done. If you do get them to come they attempt to fix your problem and create 5 more. They destroy your personal belongings. Absolutely no respect for your home or their customers after closing. My sliders leak and destroyed the floors, they ruined my belongings to do a really bad repair 2x, I was told by the warranty manager that the sliders could not be washed. I eventually had to spend 15k on new floors. Every door is crooked, they came in took them out, put them back, still crooked, Never came back to repaint and replace the trim. Concrete cracking all over. Epoxy floor in the garage a chipped up mess. No insulation at all. My village park home in Savannah Quarters is a nightmare. A village park home is an overpriced piece of garbage. And their real estate agents will lie to make their commission. I too had planned to add to my backyard only to find the real estate lied and I could not add the screened in area I had planned. I have lived here 2 years and still don't get mail. My address is not on the map. read more

We meet their realtor while inquiring on a new build from the ground up. She offered a house in progress for our max budget of 450K. Later we were told it cold not be done, after weeks of negotiating and stating our realtor can not be in this deal for this price, she called and said we had a deal at 480. We show up the contract is very odd to me, key concern was contract stated a deposit down of 14,500, than later references how Ernest money could be refunded but this contract had no verbiage for us paying Ernest money so I change the contract to read Ernest money not deposit. My wife picks out all the options with this realtor. After hours we head home thinking we just purchased a house. She calls and says owner will not sign and wants additional money down as a no-refundable deposit. Wait... she said we had a deal. The contract also states if the builder wants to sell the house to someones else they can but must serve me a notice of 10 days. Now I feel after being sucked in on verbal promise of 450k than raise to 480k, that she was really just after a nonrefundable deposit. Me and my wife are very upset and feel like we just avoided walking straight into a trap at the hands and persuasions of their realtor. read more

We did preliminary selections and added the 4 foot extension to our garage, I have the signed paperwork for this. VPH submitted for permit without it and by the time I caught their error when they formed the foundation we were told they would have to re-permit and hold up construction by at least 3 weeks. We agreed to do an addendum to remove the extension because our home was for sale and we could not have a 3 week delay. We made some design changes to the basic plan and they were never given to Brian the construction manager. I found the errors myself during framing and let Scott know they were making errors (doors where windows were supposed to be and windows where doors were supposed to be). I saved them a lot of time and money by catching their errors during framing. Because of the "rules" I was not given access to Brian and I had to communicate through Scott on everything which caused several delays. I also found out by asking questions that I could have a different front door for an upgraded cost and I selected one from VPH's vendor and agreed to price and signed addendum for it. When I saw door come in I called and told Scott it was wrong and he said they would take care of it. I emailed him several times and texted him and called him as I saw the wrong being installed and again as it was being painted. He told me the right one was on order and they had to put door on for inspections. A few weeks before closing after me repeatedly nagging him about it, he admitted he lost the paperwork and could I send him my copy of the addendum, which I did. He told me a week or so later that it was too late, contract had been finalized without it for closing. The next time we met up I told him I was really angry about this and he said after closing he was sure they could get the door swapped out and to remind him. As I said, he is no longer there and I have tried to deal with Richard Schwartz, President and Jeff Borth, Operations Manager. I provided them with all my paperwork, copies of emails and my explanation of everything that went down. They have chosen to ignore my request to make this right and make me a happy customer. By the way, I was not asking for the door for free, I agreed to 1800.00 for the door in the addendum and I was still willing to pay that price. I could have been VPH's biggest cheerleader if they had treated me right and made good on their errors, I realize there is nothing perfect in construction but what makes a good builder is the one that makes it right after the mistakes are identified. I realize they are production builders, not custom builders, but once you get above a price point of $400k for a home, there are expectations that you can get personalization and a certain attention to detail that you might not get at a lower price point. They are now expanding into Hampton Hall and May River Preserve at price points well above the $400K and my recommendation to those considering using Village Park Homes in those neighborhoods, look at other builders, VPH does not have the staff, subcontractors or the customer service that you need to be building a home at that price point. read more