Had a sewer pipe replaced. Originally was thinking about pipe lining as I was concerned that an old…read moreclay pipe ran underneath a porch and I did not want the porch damaged. Art assured me that his team had done this kind of work before with no damage occurring. His quote was very reasonable, so I contracted with them. They were great with communication about the job and answering any questions I had. Art's crew was great and did a good job even though it was nasty hot. The job ended up needing less work than expected, so Art reduced my bill - very grateful for everything!

Had my water main line leak due to old piping about 200 feet from the connection to the water main…read more(behind the meter, so all if it is my responsibility). Art and Jason came out, gave a fair quote and worked through the best option to re-run new pipe. Worked me in fairly quickly to minimize water bill costs, their field crew was great and worked through some brutally cold weather to get it done. There was actually an issue a few days later when the weather warmed up with a big rain and the backfill in my driveway settled way more than anticipated. I emailed, Jason had his crew come out a few hours later, and issue was solved. This was after the bill was already paid, so it's a good sign to me of how they run their business and care about quality/service. I'm in the construction industry and wish half the companies responded / performed as well and showed the care that ADB does.

it took place in the city of Waterbury - pipes erupted , water leak - the workers from Master…read moreRooter were called, Great thing to say they showed up right away and solved the problem immediately. guys where very friendly and very detailed about the situation . will recommend to family friends . job well done!

We used Master Rooter in February 2025 for a sewer back-up. They came quickly and the job was done…read morewithin an hour. Unfortunately. the problem happened again in March so we called again. This time they sent a man named Cord. He redid the job and suggested we occasionally call and have a "Blow Bag" done, to eliminate the frequency of the problem. We were very satisfied with the work, the professionalism and knowledge of this employee and the company he represented.

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

I've been using AAA Rooter for many years now. Trust me they are an excellent company to call for…read moreall your plumbing needs. Cody and his team are noligable at their craft. They are always respectful of your property and their prices are lower than they should be. Please don't hesitate to call them in need.

The company I hired yesterday and scheduled an appointment for 9am this morning bailed out on me at…read more9:30am this morning. I had to call another company. "Matt" the new owner of AAA Rooter in Meriden CT is highly unprofessional and a very "petty" individual. Matt remembers servicing my house 3 years ago and didn't like that my son requested that they use pads on the floor to limit the excessive mud that was being tracked in. Matt the "employee " at the time was "offended" by this request. Matt the "now owner" of AAA Rooter, is childish and petty. I am providing a NEGATIVE" review of this company and sharing with the public. If he didn't want to service my home he should have declined yesterday, not at the moment of his expected arrival.

the service was great especially Jamie he made it!!!! he…read morehelped my husband. We will use them again

I did not realize how big a problem I had with my septic backup, likely because I have a very long…read moredriveway. Mark and crew arrived the morning I called, actually had to leave and come back with a bigger truck and worked for hours until the job was completed. They were amazing, professional at all times, courteous, I really can't speak highly enough about this company. I also had absolutely no complaints about the bill either, considering the amount of work involved I believe what I was charged was very fair. Should I have any future issues in the future, I won't hesitate to call them again.

I had a positive experience with servpro, but had many issues with the "subcontractors" they used…read more They did an amazing job cleaning up after a burst pipe and flooded house. They dried it out quickly and worked with my insurance to make the process easy. I also used them for the rebuild services because they had the quickest turnaround, and that is where we ran into issues. The "plumber" did not properly attach the new sink and it is loose and not properly bracketed. This was never resolved. The floor installers set my AC to 58Degrees, removed my inside garage door, and left the AC on max for several days straight while it was 100degrees outside. They also spilled mortar and grout all over my driveway. I asked them to clean it up but they did not understand english. It left permanent stains. The painters got paibt all over my trim and light switches and lightswitch covers. I'm pretty sure they also punched or kicked my dog, we had to put her down. Don't leave any of these subcontractors alone in your house.

Great service, communication, and professionalism! Our basement flooded and the wonderful team at…read moreServpro were attentive to our every need. They provided quick clean up and mitigation. Would not hesitate to give them a call! A+ service!

Wish I could give negative stars. The ABSOLUTE WORSE. There is no communication. Workers, office,…read moreowner, are all on different pages. Mess up time and time again and expect you to waste your time waiting for them day after day just for them to mess up again, like not bring the drying mats, which was their ONLY job. MULTIPLE TIMES. I was assured by the owner Brian, this would be remedied, yet they showed up without the mats again. They obviously have no respect for their customer's time and their workload, let alone the stress they are already under facing their homes being destroyed. They just add a ton more stress. Do yourself a favor and call someone else.

Awesome team! A representative Came out within the hour and then dispatched a crew to address our…read moresewage backup. Cleaned and sanitized everything. Very professional. Great job!

Fast service in response to our problem. Showed up as promised and delivered results. Great job…read moregetting the work done fast and left the area cleaner than when they arrived.

Plumber left because we asked him to wear a mask to enter our home.. I have an immune deficiency…read morebecause of a chronic illness. Jaime the plumber walked away refusing to do job.said "have a nice day". Called office to get an explanation and got his wife who said he wasnt rude because he told us to have a nice day.