Like I have all three pictures up all code we pay our rent on time but the utilities come on different days that means we have to hold off to pay our utilities we get paid every two weeks these guys are bugging us from the day one to pay it if we don't pay it evict us what kind of stupid s*** is that I think I know the law I'm not stupid I've been living in apartments and houses for long time and never got evicted when you get evicted it's 30 days not right on the spot that you have to leave your house now I ain't doing it Vine Brook really sucks I hope this new company understands a lot of it that's people there's a lot of code that needs to be done in my house a lot Like the first picture is a slab holding my porch up not even screwed down that's a code the second one is the Attic when my ladder fell apart I asked them for a new letter and they said no that's another code cuz I'm using my own ladder number three my whole tub around the edge is black mold they won't do a damn thing that's another code and also I have asthma I shouldn't even be around that stuff when I first moved into my house in North Versailles the rug stunk like piss they told me that with nothing Vinebrook needs a lawsuit and a half and be shut down cuz they don't help their customers they just b**** at us maintenance they suck like my attic they told me I couldn't open my attic and put no storage up there because the floor was not safe the floor is safe I already had it checked we have no storage in our house except the Attic we have no basement read more

See all

I've been waiting on maintenance for a week now and I just moved in a week ago. ( toilet broke and no hot water in the kitchen ) I don't think these reviews are lying because I can tell maintenance is not an urgent need to this company. I pray nothing big ever happens that causes me to be uncomfortable this year I'm here. * homes come very disgusting, almost unlivable. The bathroom and the kitchen were the worst. Gum on every floor, crayons coloring on the walls and floors. * horrible foul smell throughout the whole home * bathroom tub doesn't comes finish, property manger told me to buy " a tub finishing kit " * the thickest rust I've ever seen on hinges in restroom. You can tell nobody even tried to clean at all. It was truly so disgusting. I needed to move asap so I made due with it but I wouldn't recommend anyone to move into these homes if you can take your time and wait! *basement is filled with mold. The whole home is filled with mold. There is orange mold all throughout this home. *disgusting spider issue. The spider are insane. Spider webs all throughout the basement and outside the home. Even found a spider web in my car. Its truly disgusting as hell. *Kitchen Stove is falling apart. Counter tops are loose from the wall. The quality of homes are truly disgusting. This email is in your system you can find it! These homes are disgusting, they also are very fraudulent when it comes to utilities they have charged me twice for utilities ive already paid. I've reported them to the BBB, the attorney general and now I'm adding my initial complaint to yelp. read more

See all

Besides all the issues with the house like sewage, plumbing, insulation, doors and everything basically. They go up on rent every year and add new charges for something that's insurance but not for you whatever that means. Also they just filed a false eviction on me so I have to go to court with my lawyer and boy I cannot wait. They allow incompetency and hire anybody who can talk and type. Obviously half of them can't do that right and that's why its a failing company. They will get you in and try to ruin your name by the time you realize you are dealing with slum and want to leave... Boom Eviction read more

I lived at this residence for 5 years and 6 months at 6452 BerrysideDr, Lithonia, Ga. When we moved in, It was managed by Prager. Two years later, Vinebrook took over. Without so much as a phone call or an inspection, Vinebrook raised our rent $200. There were major plumbing problems in this house but we loved the area. It would take Vinebrook days to repair major problems like my bedroom flooding, which took over a week to repair. Their maintenance supervisor, Nate, would not respond to calls or texts. They very seldom sent certified repairpersons, just their "tech" who sometimes did not do a good job. And then there were the snakes, which got into the house. They started out small but then got bigger. That was the main reason we left. We had no clue if the snakes would get any bigger. And with my BR being on the main floor, I was unable to get a good night's sleep. When we initially moved into the house under Prager, it was absolutely dirty. It was so dirty that Stephen refused to inspect it. We loved the neighborhood so we cleaned it up and stayed for over 5 years. We moved out April, 2025 and Vinebrook kept most of our deposit. Even their tech talked about how clean the house was but Vinebrook somehow found damage that wasn't there and made up charges just to not return at least half of our deposit. I see the house is up for sale and I am wondering if I should alert the listing agent of the serious problems in the house. Vinebrook has done nothing to update the house. The house is over 30 years old and still has the original kitchen cabinets which are loose from the wall. The garage leaks when it rains and so does the roof. And snakes somehow get into the house. A new owner or tenant should know the problems that exist that are not obvious to the naked eye. And they also raise the rent at least $100 every renewal. This last time the rent was raised from $1630 to $1760. And they claim to be affordable. It is my assessment that any prospective tenant should not rent from Vinebrook. read more

I have applied MANY times with more than sufficient income but they collect my fees and won't approve me. I make enough and provided proof but they denied before even verifying my income. they never answer of respond either to requests either read more

I have put in 5 work orders for the plumbing in this house and the plumbing is still not working properly. The people will say they completed the work order but nobody has been out here. read more

Vinebrook Homes - Real Estate Services Near Me - Cincinnati, Ohio

See all

Terrible company. Very scummy. You move out they claim you owe them a lot of money. We signed a paper saying we wouldn't be evicted. We left peacefully. They still evicted us. We are fighting it now. I'm not the only one either. My family member stayed with them too and same thing read more

I have been with Vinebrook for 5 years. My mother recently was diagnosed with kidney disease. Due to this unexpected diagnosis this has caused us to have to move to an area that is close to her doctors. We are in the process of doing an INTERNAL transfer within Vinebrook and are paying more fees to do an internal transfer than we did when we first rented from the company. Sadly, I have no choice but to pay the fees because we are cutting it close to the date our lease is up at the current home. It is disheartening that a company would do this to a long-time tenant. I pay my rent on time. I keep the property as it should be, but in this day and age, no one cares about anyone anymore. read more

Just an update. We didn't find a place. Official homeless !!! No one would rent to us. Vinebrook is one heartless company. I reached out to them only to be threatened and talked down to. As a mother this hurts. read more

Don't rent from them if you are not ok with ANNUAL rent increases. I paid the advertised rent price for all of 1 year. I renewed my lease last year with a rent increase and once again my lease renewal has yet another rent increase attached to it. Crazy part is when I applied, they told me, based on their system algorithms with my income, I couldn't choose/afford any of their other properties that were the amount they have now increased my rent to. How bat sh*t crazy is that??? Vinebrook, you need to tell people when they move in that they will receive annual rent increases. That's a VITAL piece of information for a working household, especially in today's economy. That's an eviction waiting to happen for the average person an I would've NEVER rented the home, had I known. IF I decide to renew, it will probably be the LAST one. read more

We currently renting from them my girlfriend and her roommates over a year. She's handicap not good condition in and out of hospital. Rent dose get paid. Her SSI caseworker said floors were unsafe to walk on if they wouldn't replace. SSI would pay for someone to come in and fix them. Since then nothing but harassment since. They did not put anything lease in. Moved us to month by month. Now trying to evict us with out any reason. I had to contact. A group that protects handicapped rights. To get this put to a stop. There's no reasonable places to rent Clermont County we can even afford. Let alone house falling apart leaks everywhere. Things breaking down. But they don't seem to care. I advise anyone looking. Avoid like the plague. This isn't a good company. They won't work with you at all read more

Lucas the maintenance man was great. After a week of a leak that could not be found he came out and found it in a few minutes and had it fixed in a couple of hours. He was very friendly and professional. read more

This company takes applications without advising applicants of any credit score requirements and then denies the applicant with adequate scores scamming potential renters out of their application fees. This company preys on the housing needs of lower income applicants applying for housing in lower income neighborhoods. I will be reporting this company to the Cincinnati housing authority and to the better business bureau. AVOID VINEBROOK HOMES! read more

They charge unexplained fees and have provided my family a home that was falling apart, unbeknownst to us. They refused to do any real work in the house like when there was a leak in the kitchen ceiling several times, and black mold started to form in both bathrooms. read more

if i could give zero stars i would . they go up on rent every year ! i have a small house and i started off paying 1100 2 years ago now im paying 1300. They will not get a penny out of me come nobember of 2025 read more

our AC went out Thursday 6/13/24 , maintenance giy Karl came out Friday 6/14/24 replaced blower in furnace and it blew. Told us he would provide a 5,000 btu portable ac. He told us they will come out Monday 6/17/24 but if it gets too hot before then we can call the emergency number for more portable ac or window units. We have tried getting ahold of them and they keep telling us they will get to us asap. There's no emergency for these maintenance "guys". we have a new born and its in the high 90s. I had to buy a window unit to keep us by and it's not enough to keep the baby cool. I hate it here do not rent from these guys. They do not care about you. if I could give a negatife rate I would. If this isn't resolved soon I will be taking this to court. read more

Vinebrook Homes - Blown blower motor - Real Estate Services Near Me - Cincinnati, Ohio

Derelict landlords. They evicted someone last year and left garbage all over the front yard, mailbox destroyed. Grass is now several feet high in the backyard, roof is collapsing. Our community and HOA have reached out multiple times to request this property owner does the basic necessary maintenance on the home they purchased in our residential neighborhood. They've been completely unresponsive and the city now has a lien on their house, but they don't deserve to be in business. read more

Vinebrook Homes - Property post eviction - it looked like this for six straight months. - Real Estate Services Near Me - Cincinnati, Ohio

This company does not properly investigate important matters before taking action. They couldn't even be bothered to call to discuss the matter. They just sent a measly email. Do not sign a lease here! read more

DO NOT RENT OR WORK FOR THIS COMPANY! They are not structured at all. There are many fair housing laws being broken here. Management is horrible. They move off of emotions. Management will literally scream at you. Unless you're management you're underpaid. They add new tasks on you all the time. Leasing has to use their own cars to drive up to 100 miles a day. They give you a very small gas stipend and don't help maintenance your car. They hire maintenance men but don't properly train them on things and wait until last minute to hire a vendor. They rent out homes with active roaches, bedbugs and fleas. The turns team does not clean or shampoo all carpets like they claim to. It's a lot of retaliation going on at this office. They don't value or respect their tenants at all. If you move in one of these homes. Good luck you'll never be able to get in contact with anyone their customer service is horrible. You have to actively look at your charges each month because they will randomly add charges. If there's an unfinished basement 9/10 there is leaking down there and since it's "a non living space" they won't do anything about it so you'll be stuck with mildew and mold. Highly do not recommend this company. They don't value tenants nor staff they only care about their money. read more

Vinebrook bought the home we were renting a few months into our lease. They took months to contact us about signing a lease through their company and ask us for all of our file info (even though they should have been able to get all of that through the company that they bought the home from.) Also we had holes in the ceiling/roof that a man came out and put a "patch" on that lasted maybe 5 minutes after the man left the house. We were paying $200-300 water bills for an entire year. We notified Vinebrook to come out and look for a leak. All of these requests were ignored and no one ever came to look for a water leak. Terrible company. Terrible communication and customer service. Terrible quality home for wayyyyyyyy too much money. Do yourselves a favor and do not rent from this company. You'd be better off anywhere else. read more

They don't care about the welfare of their tenants. AI bots operate there maintenance there is no help on the weekend and very limited during the week. read more

Vinebrook does not care. The ceiling in your house is literally falling apart more and more every time it rains because of a leak. Vinebrook does not care. Your house is 82+ degrees inside during the summer because of a frozen a/c coil that is still not being fixed. Vinebrook does not care. You cannot cook, bake or do laundry because your house is so hot. Vinebrook does not care. The carpet in the hallway and bedroom is soaked and saturated from a broken pump related to the a/c. Vinebrook does not care. You cannot safely walk out back because the deck is rotting and several planks have collapsed. Vinebrook does not care. A family of critters has taken up residency and nested in the attic through a poorly sealed hole in the roof and is likely destroying whatever is up there. Vinebrook does not care. You constantly ruin pots and cups to catch a leak under the kitchen sink. Vinebrook does not care. All of these issues occur simultaneously and over the course of several months. Vinebrook does not care. You report these issues, both online and on the phone speaking to a live person. Multiple times. Vinebrook does not care. You are stuck in a lease for another 6-7 months because these conditions do not qualify as "life-threatening," and therefore you have no grounds to legally break your lease early. Vinebrook does not care. Vinebrook does not care about the homes they manage. Vinebrook does not care about the tenants they rent to. Vinebrook does not care. Vinebrook-Ohio should be investigated for their bad business practices. Vinebrook only cares about collecting monthly rent. But Vinebrook does not care about the conditions of the homes they lease, or the tenants they lease to. Vinebrook does not care. One star is too many. read more

Vinebrook Homes - Leaking ceiling, falling apart - Real Estate Services Near Me - Cincinnati, Ohio

See all

I m so glad I bite the bullet when my application was denied. Rent went up 3 times while still listed for rent. I will always check review before applying for houses to rent. read more

***Find Some Other Home To Rent Do Not Rent With Them Terrible Communication*** Any company that tells it's customers they some have the bandwidth to contact customers via mail it's a joke. Been trying to contact this terrible company 2 months about how and where to pay the rent since switching over from Turner Properties. They claimed to have sent emails that were to the incorrect number and calls to the incorrect phone number claiming that someone hung up on them well I assume if you have the incorrect information then yes they would. They have harassed and sent out an eviction notice and never once have they actually sent anything via mail stating how or where to pay rent. ***Find Some Other Home To Rent Do Not Rent With Them Terrible Communication*** read more

If this company offered dog houses for rent they wouldn't get a dime from me. They appear to have decent looking rentals, but they operate like typical slumlords. It's extremely doubtful any tenant is vetted prior to moving into their rentals. If you show them the money there's no concern about a low credit score, bankruptcies or references from your previous landlord. They don't care about such information. You have been warned. read more

They don't even deserve 1 star. Vinebrook homes in Augusta, Ga are slum lords. Never responding to maintenance request and always giving you the run around. I've been in this house for 2 weeks and only been able to live in there 2 days due to the toilets overflowing all over my carpets and floors and backing up into my bath tub. I even documented this issue on my MOVE IN INSPECTION and NOTHING WAS DONE ABOUT IT. The property management won't even respond to emails. Horrible! I don't recommend selling, buying, or renting from this company. BEWARE!!!! read more

See all

Please DO YOUR RESEARCH before you even think about renting with this company. I can speak from experience as someone who did not, but thankfully, my partner and I caught on quick and were able to cease further developments and communications. We live in Jackson, MS, a city involved in a major water crisis and urgently needed a new place to live. We started looking at Zillow, where we found a home owned and managed by Vinebrook Homes. I believe both of our judgments were skewed due to stressful circumstances, but these people are convincing and conniving swindlers. We filled out our PAID applications, where we uploaded our IDs and income verifications, and were assigned a leasing agent, Kristen Sutton. I'm posting her name because chances are, it's fake. She contacted me the day after I submitted the application, which I thought was procedural since the approval process supposedly only took 48 hours. However, she told me on the phone that I had only been conditionally approved since my co-applicant's documents did not upload correctly. She followed up with an e-mail asking me to send over the documents, which I did. However, upon looking at the site where I initially uploaded the documents, I saw that my partner's had indeed uploaded successfully. I found it unusual but not unbelievable. In Kristen's e-mail, she included a phone number with her extension. I called it. No answer. I left a message. The next day, now approaching the 48 hours, I sent Kristen a follow-up e-mail regarding my partner's documents for full approval, since it only took a day to verify and approve mine. Hours later, I never heard anything back. So, I decided to dial her extension. Still no answer, and keep in mind she never returned any of my phone calls. I only spoke to this woman ONCE throughout this whole ordeal and she NEVER responded to any e-mails, even when I CC'ed her onto an e-mail with Customer Service. So, I called the main line to see if I could speak with an agent regarding my application and hopefully push it through. However, I soon spoke to the most incompetent people ever created and realized this phoneline had nothing to do with customer service, essentially full of mindless operators, constantly transferring you to one another. They never could give me a phone number to a Jackson office nor a physical address. I also soon learned that was because they do not exist. One of the agents eventually confessed that "customer service" can only be reached via e-mail, which is ridiculous in and of itself, and that she couldn't even transfer me to the extension that Kristen provided because answering agents cannot transfer calls to leasing agents. I could not even believe such stupidity had just been relayed to me in a serious tone. By this point, I've sent e-mails to "customer service" demanding a cancellation of our applications, which, at first, they did not want to grant, claiming that a deposit would be due the following week, along with claiming that MY ID never uploaded, not my partner's, as I was originally told. All of this for a home that neither of us even signed a lease on. Stay away from scammers. read more

Vinebrook in Columbia Sc is the worst place to rent from. They over charge you don't fix anything and if you fix it they don't refund you back. They block you out your portal whenever they want to and won't allow you to access it. You've as an pay one month then 3 months later they claim your behind. Then they try evicting you filing paperwork with a lawyer that the tenant has to pay. Nothing gets fixed read more

DO NOT RENT FROM THIS COMPANY! This company recently bought up a bunch of houses in the KC area. Communication from them has been less than plesant. At first it was just emails informing about the change, which turned into emails demanding that we submit a new application for the house and sign a new lease and provide other documentation. The law does now allow them to do this, and they were quite unhappy when I threatened them with a lawyer. They apparently are hoping they have easy targets who don't know the law and will happily sign anything they put in front of you. If your house has been bought by this company. DO NOT fill out a new application and do not give them any documentation. You are legally allowed to remain on your old lease until it expires. Find a better company to rent from. read more

Showed up to the house that was painted so cheaply. Cockroaches everywhere everyday the first month. Two separate leaks that I was not told about. That's it, so far... MAKE SURE YOU SEE THE HOUSE AND FULLY INSPECT BEFORE YOU MOVE IN (Birmingham, AL) read more

Vinebrook Homes is the worst rental company I have lever dealt with. Their properties are garbage. Their staff is garbage. Their policies are predatory & the yearly rent increase is outrageous. We've submitted 10+ work orders in regards to a singular problem & are still trying to get someone's attention. Our toilet was broken for so long that we ended up replacing it ourselves--same goes for the shower head, the bathroom vanity, the drywall underneath the kitchen sink, a friend of ours fixed several leaks under our house after receiving 0 acknowledgment from their "maintenance" program. DO NOT SIGN THAT LEASE. DO NOT SIGN THAT LEASE! read more

Don't rent from Vinebrook, i caught hell trying to get out of my lease. a lease that they weren't renewing, but now i owe them a fee?????

Do not rent from these people. Once you sign the lease you'll never hear or see from a Vinebrook employee again....unless you're me and they cancel your auto-pay when you notify them that you're not renewing your lease. They canceled my autopay and 3 days after our payment was due we had a bright pink piece of paper taped to the front door. They also rented us a house that had leakage in the basement but then charged us (security deposit) to clean it up! These people are slum lord plain and simple! read more

Terrible customer service and the agent canceled several times. Lexi do better! This can not be a real business. A joke and I will take my business to the professionals. read more

I rented through a different rental company bought out by Vinebrook. people rent from them because they have good prices HOWEVER you get what you pay for! they give priority to people not aware, they enter your home whenever they feel like it, they make smart keys so they have access to your home. their houses are all outdated and management is extremely incompetent!! The rent increases every year and they claim to care about retention but they do not! I've been a renter for 23 years now and Im ready to buy because Vinebrook is the WORST company I've ever rented from AND I have immaculate rental history so it's definitely NOT me!!! read more

Columbus, OH Signed a lease at the end of December, typical terms, utility addendum that they would cover trash, water and sewage and would then bill us afterwards. Sweet. Early January water company sends a letter saying there is no account for our address. I go in person to the office to figure out what to do, this should have already been set up through them, right? Mariah, the senior leasing agent, assures me she will get this solved before the end of the business day on Jan. 11th. She takes a picture of the notice and I leave with the promise that they are going to get water and trash set up that day. This was my mistake and I clearly needed to stay in the office to babysit them and make sure they did their one job. 11 days later and I wake up to our water company shutting off our water because Vinebrook STILL HASN'T SET UP OUR UTILITIES. The ONE thing they are responsible for and they haven't been able to do it. We already had to set up trash on our own because it wasn't getting picked up, and now it looks like we are going to have to set up the water ourselves as well. Company shouldn't advertise that they're going to take care of utilities and then NOT take care of the utility! read more

We moved out on the 20th of October 2021. We paid for the entire month of October. Received the contents of how much our security deposit is (not a check) and they charged us for the month of November (which by law is illegal). They only have an 855 number that connects you to a call center. This call center has some of the most incompetent, lazy people. They don't have numbers to their actual offices and when they owe money they don't return your calls. We are currently contacting the police, BBB, and filing a small claims suit. If you're planning on renting, avoid this company. Having one phone number for an entire company just screams fraud. As a military family we feel very frustrated, especially in this economy. read more

Some say This company doesn't take care of its properties, but I wouldn't know. Over a period of two months, I contacted them at least 10 times to arrange showings of rental properties on the market. I did not hear from them at all. I even called their national HQ and still nothing. I guess they don't need business. I would give them zero stars if that were possible. read more

The worst renting experience I have ever had in my lifetime. My home was burglarized and I immediately called Vinebrook Homes after calling the police. After repeatedly calling and emailing, to this day I still have not gotten a response. Everything I own was taken from me and the house was damaged. I had to change the locks and sent keys to their headquarters along with ending my lease and paying 3mo rent, but still wonder if any of my messages will be responded to or if I'll see any of my deposit. Being violated in such a way to also have such a large corporation ignore its tenants like they did every maintenance call we placed is discerning and sickening. At this point, the only option I have is to warn any future tenants to do not to rent from this company at all costs! read more

Vine Brook Holmes is one of the worst companies to rent from. Anytime you have a maintenance issue if you put the maintenance request in online or make a call to the company is at least 3 weeks before they would get. Back to you and then an additional 2 or 3 more weeks after that before. Somebody would come out and then an additional 2 or 3 weeks after that before somebody would fix it. I literally had to call for close to 6 months to have my bathroom surround replaced when it had holes in it. When the construction guys came to fix the it the black mold was so bad in the home they called Vine Brook and told him that they would not continue. The job because it was unsafe. And that the tenants in the place should not be living there right now. Vinebrook homes. Told the contractors to finish the job or they will not be paid and not to say anything to the tenants about the black mold. read more