This complaint is for any possible new interested customers at this company…read more I will make this short and sweet. One day the owner was driving one of the dealership vehicles (a red Nissan SUV, with last 3 digits of license plate "...385." He was pulling into the Golden Corral parking lot on hershberger rd in Roanoke VA, as I was leaving the area. When he thought that I was trying to get a parking spot in front of the restaurant, the owner of Henry's Auto Sales went bazerk!!!! He began blowing the horn aggressively, turning beet red in the face, sticking up his middle finger and his fist, while cursing with his passenger in the vehicle. Little did this so-called man know, I wasn't even trying to get a parking spot. I was leaving the shopping area. He was not only offensive, but disrespectful and threatening as well. I felt that he was going to get out of his vehicle, and become physical with me and my passenger. His passenger was just as violent. He did this all for a spot that I didn't want. He even tried to wreck into our vehicle if we had not moved. UNACCEPTABLE! How did I know he was the owner of Henry's Auto Sales? Because I called and asked the receptionist if the owner had returned from Golden Corral yet, and she said that he was still there with his friend, but that he would be back in an hour :) Great information :) You thought that ypu would never hear about this incident again Henry huh? Since it was a while back. Well hello! Happy New Year to you! :)

I went few places for state inspection I couldn't get in…read more Only this guys gave me a reasonable service Their place is the cleanest too.

Glenn was super nice and made the experience buying our new Subaru a seamless one. I would highly…read morerecommend Brambleton imports and especially Glenn to anyone looking for a used car.

After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last…read moreyear, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new stores and restaurants, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Brambleton Imports in Roanoke, Virginia, is the perfect example. After an incident I had with my first salesman there that caused me to loose his trust, I inquired among my friends, community leaders, and business owners, more in depth about their opinion of Brambleton Imports. Every single one of them had a positive opinion and wonderful impression of this car dealership that has been in business for around 30 years and who's founder and owner, Robert "Woody" Woodward, is still involved in its operation. With this excellent background about the business, I decided to return with a retired pilot who was a friend of a good friend of mine, and deal with another sales consultant. For in sales the customer is not owned. He has to be earned all the step of the way. And I am a firm believer of Relationship selling. "Relationship salesmanship, is a sales approach that prioritizes building trust and long-term relationships with customers over simply closing a deal. It involves understanding the customer's needs, offering tailored solutions, and fostering a genuine connection that leads to ongoing partnerships." This second time when we arrived, we found Sales consultant Danny, in his office and went to him. He did an excellent job in listening to both of us, in explaining what they had available at the time, and in taking us for a test drive, first of a Honda Accord and then of the 2022 Lexus ES 350 Luxury Edition, which I ended up purchasing cash, with my 5 years of savings and investing with this goal in mind. After all, I once taught at the university level a very popular course titled: "How to Make Your Money Grow." On the second day, I went to put together the deal. Danny gave me a copy of all the paperwork with the description of the Lexus and one with a photograph of it on top, and a breakdown of the costs and total payment I needed to have the check made. He also gave both my friend and I a Brambleton Imports cap. What is even better, he introduced me to Woody, the owner of the dealership, and wonderful person, who congratulated me for the ownership of my new car, and told me to come by anytime if I needed my car washed. On the third day, Danny understood that it would take some time to gather my high-interest savings and investments, together and transfer the amount to my Credit Union here. As a sign of good intention I wrote a deposit check for $1,000 and handed it to him. Today, we successfully finalized the deal, it was a win/win situation. He not only obtained my business, but what's even more important, my trust and my future referrals. And I received the beautiful Lexus of my dream. His delivery of my Lexus was exceptional. He showed me how some of the basics worked, connected my cellphone Bluetooth with the car, and programmed my home address.

I highly recommend America Auto Sales. My 2014 Buick Encore came with a warranty that I…read moreunfortunately missed. They are easy to work with and I was impressed with the variety of vehicles offered.

ITS REALLY SAD SOMEONE HAS TO GO TO YELP TO POST A REVIEW BC THE OWNERS KEEP TAKING DOWN MY GOOGLE…read moreREVIEW/// STOP REMOVING MY REVIEW, ARE YOU AFRAID OF PEOPLE SEEING WHAT YOU'RE DOING? BUYER BEWARE My fiancé purchased a 2010 Ford Taurus from this dealership, before purchasing the car we throughly explained we needed a safe reliable vehicle as we travel back and forth to Kentucky to visit my family, we were assured there were no issues with the vehicle whatsoever and that it's been throughly inspected by their mechanic, on the initial test drive the car seemed fine at normal speeds, after the test drive we went back to get the car, we were assured once again by Sean that the vehicle was excellent and had no issues, so we paid the 2000$ down and got the car, after leaving the dealership we headed to Kentucky an hour into the drive the car started jerking terribly, we came back to the dealership and presented the problem too Sean, Sean said it was nothing to worry about and that he would have the vehicle put in the garage so they could diagnose and fix the issue, this is where my simple problem turned into the worst experience we've ever had with a dealership, we dropped the vehicle off at his garage that he recommended we take it too, we left the vehicle with them for 2 days and when we went to pick up the vehicle we were told "The car is perfect, has no issues AT ALL" of course i knew that was not true because the transmission would jerk so bad that it wouldn't even shift to the next gear, we get the keys to the car and go to leave, upon getting into the car we noticed what the garage calls a "service paper" on said paper there were a long list of issues the garage found outside of the original issue it was brought in for but yet they told me the car was perfect and had no issues, this upset me so again I went back to the dealership and spoke with Sean about the issue and told him that they claimed there were no issues with the car and then explained to him what I found on the service paper they left in my car, it was at that point sean changed his opinion on his own garage and said he recommend I not take my car to that garage to get transmission work done out of his own mouth he stated "I wouldn't trust them to do transmission work on that vehicle" also the garage was gonna be closing March 1st anyways, the only time I felt as if we were looked at as customers was when who I'm gonna assume is Sean's brother came up to me and my fiancé and offered to ride with us so we could show him the issue (something I asked the mechanic at the garage to do but was told they were too busy) too this I strongly agreed too and appreciate that he took the time to do that, immediately after getting onto the hiway the vehicle started jerking and was verified finally by again who I'm assuming is Sean's brother, took the vehicle back and then was in a back and forth for weeks trying to get this issue resolved with no luck, so we were at that point stuck with a car that we could barley even drive but yet, my fiancé was frustrated at this point and left a negative review, after leaving said review we were contacted multiple times by Sean trying to get us to remove the review because "the owner seen it and was upset" this went on for another couple weeks of trying to get us to remove the review but yet nothing was being done about the problem we were having with the car, we were finally tired of dealing with the run around on getting the vehicle fixed so we purchased a new car and returned this one back to the dealership, as of today the vehicle is back on his lot ready to be sold to the next victim, all in all worst experience at a dealership I've ever had!!!! UPDATE AFTER POSTING THIS REVIEW THE CAR HAS BEEN EITHER REMOVED FROM THE LOT OR SOLD!!

Everyone working there wore a mask and the waiting area was set up for social distancing. Everyone…read moreis always nice, while making sure that the car needs.

Purchased my vehicle from First Team, 2019 Subaru CrossTrek and I love it. They have been handling…read moremy service on the vehicle from the first oil change and then I had a recall and now the second only change these people are great. I highly recommend using there service department. The service staff seems very knowledgeable with what they sell and they always seem like they want to help there customers.

This place is honestly one of the best places to buy a used car from, he has been in business for…read moreover 24 years and the rav4 I bought from him has been absolutely wonderful. If I have to buy another used car in the future I will definitely be coming back.

Kenny is the man! Helped me throughout the entire process and made it so smooth. You can tell he…read moretakes his time with reconditioning the cars to make them almost as new! Thank you!

Kenny Martin is one of the good guys. He didn't have a business profile up on Yelp, so I just went…read morethrough the hassle of putting one up because I wanted his name out there. We had an issue that came up and Kenny went over and beyond to help us out. I will continue to drive 2 hours each way to buy a car from this man and would recommend him to anyone. Thanks, Kenny! The Black Family

They do not allow an outside pre-purchase inspection and will not share service records, even if…read morethe vehicle was bought and serviced all its life at a Berglund facility. The 149 point inspection is subjective to say the least. No warranty on a vehicle costing over 20k so that would have left me very vulnerable with no recourse. Not reassured by the back and forth discussion that ensued. Your purchase will be your risk, beware.

I needed a car urgently. Before I took my seatbelt off to exit my car and go look at their cars,…read moreBuddy Davis was standing beside my car. He was very friendly and knowledgeable and showed me some cars then we test drove two of them. They had what I was looking for. He had answers to all of my questions and even put gas in my new, used suv. He explained and pointed out all of the options the vehicle came with. My overall experience at the Franklin Road Berglund Used Car Super Center was very pleasant. All three people I interacted with were kind and professional and they supplied me with coffee while the financing arrangements were being made. Coffee is always a plus. I do recommend this dealership to others and Buddy Davis specifically. Scott W. Roanoke, Virginia