Beware! If you are financing, this dealer may not give you the title, which you will need in order…read moreto register the car. The dmv sends the title back to them, but they have repeatedly withheld it, wasting the buyers' time bc they have to go back and demand the title.

Let see where do I begin with this one? I'll start with saying all of his cars are garbage and not…read moreto mention the owner is very rude and you can obviously tell when you meet him he does not care for Americans or any other race but his own. He thinks he can talk to people the way he wants but you shouldn't be rude back to him. I Could go on and on for days! I bought a car from him probably 3 years ago at the other location. I liked the car the inside and outside was nice. I noticed he did not want you to test drive his cars very long.i drove the car around for a couple of minutes and decided i wanted to buy it,around one week later it started jerking and doing crazy things while I was driving and then shut off. I took it back to his shop and one of the guys working there was very rude yelling at me that I could not bring it back.he never told me that it was hybrid. I had to find that out from a different Mechanic . when I called and asked him about it him and his friend tried to lie and say that it was a different kind of hybrid that it did not use electric, which was a lie! The owner did finally let me trade and gave me an option of other cars in my price range.i decided to take an suv and got another piece of garbage. 3 years passed and i needed a work car so i looked around for weeks and couldn't find anything. My husband out of all people said let's just go to that shop that we went to before he was obviously talking about Best auto sales they had a new location with more of a selection. I couldn't believe it I found a car that I loved and that was a Buick lacroseee. It was red and had tented windows,new tires but had literally 60 codes come up when I put it on the computer. So I took it back to him and the paper with all the codes and he let me pick out something different but told me he was gonna take $1000 from what I paid him for the red car that had all the problems. I start driving the Acura that I traded the red car for very nice car. I love it, but it needed a Cadillac converter and other problems were wrong with that.Car. I gave up trying to keep up with the car. It was problem after problem after problem so I did not pay my payment for one month. My father passed away two weeks ago. This man has no sympathy whatsoever he was blowing up my phone. I tried to explain to him. I was at my father's funeral and he did not care his reply to me was it's not my fault that your father passed away then a couple days later I get a text saying he had been to my house three times and one night to pick up my car and it was not here. He Sent me a picture of the house that was not even mine and told me he was calling the police to report his car stolen lol. Yes I was financing the car, but it was still in my name as well. He makes up lies to try to get you to pay or to try to scare you to think they're gonna come get your car. He is a joke!! When you get a car from him you have to wait hours to do the paperwork because he's in and out of the office while he's working with you. When I bought the last car from him, my husband was with me and he was speaking Spanish, and the owner of best auto sales told him to be quiet. Do not interrupt. That was very rude, and my husband was the one that had all the cash in his hand for the car. This is the worst place you could ever buy a car from. He is very disrespectful. His workers are very disrespectful unless you want someone to rob you for your money do not go here. The last time I test drove the most recent car his helper went with me and told me there was only certain places I could go, and the interstate was not one of them because their insurance did not cover that!! Liars!!!

After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last…read moreyear, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new stores and restaurants, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Brambleton Imports in Roanoke, Virginia, is the perfect example. After an incident I had with my first salesman there that caused me to loose his trust, I inquired among my friends, community leaders, and business owners, more in depth about their opinion of Brambleton Imports. Every single one of them had a positive opinion and wonderful impression of this car dealership that has been in business for around 30 years and who's founder and owner, Robert "Woody" Woodward, is still involved in its operation. With this excellent background about the business, I decided to return with a retired pilot who was a friend of a good friend of mine, and deal with another sales consultant. For in sales the customer is not owned. He has to be earned all the step of the way. And I am a firm believer of Relationship selling. "Relationship salesmanship, is a sales approach that prioritizes building trust and long-term relationships with customers over simply closing a deal. It involves understanding the customer's needs, offering tailored solutions, and fostering a genuine connection that leads to ongoing partnerships." This second time when we arrived, we found Sales consultant Danny, in his office and went to him. He did an excellent job in listening to both of us, in explaining what they had available at the time, and in taking us for a test drive, first of a Honda Accord and then of the 2022 Lexus ES 350 Luxury Edition, which I ended up purchasing cash, with my 5 years of savings and investing with this goal in mind. After all, I once taught at the university level a very popular course titled: "How to Make Your Money Grow." On the second day, I went to put together the deal. Danny gave me a copy of all the paperwork with the description of the Lexus and one with a photograph of it on top, and a breakdown of the costs and total payment I needed to have the check made. He also gave both my friend and I a Brambleton Imports cap. What is even better, he introduced me to Woody, the owner of the dealership, and wonderful person, who congratulated me for the ownership of my new car, and told me to come by anytime if I needed my car washed. On the third day, Danny understood that it would take some time to gather my high-interest savings and investments, together and transfer the amount to my Credit Union here. As a sign of good intention I wrote a deposit check for $1,000 and handed it to him. Today, we successfully finalized the deal, it was a win/win situation. He not only obtained my business, but what's even more important, my trust and my future referrals. And I received the beautiful Lexus of my dream. His delivery of my Lexus was exceptional. He showed me how some of the basics worked, connected my cellphone Bluetooth with the car, and programmed my home address.

Glen was fantastic! He and team made the busingg process seamless! I would HIGHLY recommend…read morepurchasing you next vehicle from their huge inventory of fantastic vehicles ! Thank you so much Glen for the outstanding experience Kristin B.

First, I want to start by saying my car‑buying experience with the sales team was amazing. My…read moresalesperson was Kenny, with the assistance of Donnie, and they both went above and beyond to secure financing for me. I left the dealership discouraged at first because we couldn't get financing on the car I originally wanted. But that night and the next day, they continued working and were able to get me approved for an alternate vehicle. That effort alone was a blessing, and I truly appreciate the time and dedication they put in. Kenny even made sure I received an extra key since the car only came with one. Here's where the stars drop. The vehicle I purchased was used--which I expected and had no issue with. I loved the car. I test‑drove it at night and looked it over briefly the evening before. But when I went and check it out at home the next day and finally had the chance to really inspect everything in daylight, I was shocked. The car was filthy. Not "missed a spot" dirty--completely uncleaned. Food packed around the seat belts Stains and smudges on the ceiling Liquid runs down the doors Mats not moved, floors not vacuumed Trunk still dirty It looked like it had been traded in, a sticker slapped on it and immediately put up for sale. I spent three hours wiping down as much as I could myself. I messaged Kenny, and he agreed the car needed to be cleaned properly. Since they needed the car to program the extra key anyway, he said the prep department would do a thorough cleaning. After getting the car back... it was the same. Nothing had been addressed. The same food, the same dirt, the same untouched areas. I ended up having to clean it myself again and now have to pay a professional detailer to get it to the standard it should have been at purchase. Was even worth the text to ask for a fix because I know it wouldn't have been done! I am honestly beyond disappointed in the prep department. The sales experience was a 5/5, but the vehicle cleanliness was a -10/10. The lack of care on the prep side is unacceptable. Lesson learned: When buying used from this dealership, check every part of the car before signing. The sales team cares--but the prep department clearly does not.

Unprofessional!! Rude! I gave them a number I needed to be at, never got there, contacted back a…read morecouple of days later and reached the deal I needed, told them great, now I can talk to my wife about it, couple of days went by as we were deciding whether or not to do it and I get a text, 1 You want the truck 2 your wife said no!! I find this rude and very unprofessional.. because my wife and I make rational decisions and don't want to rush things, now I say hell no, you can keep the vehicle. Will be going elsewhere

This business provides amazing service! The staff here makes it easy for you to put your trust into…read morethem and get the best experience possible. Everyone was helpful and it went very smoothly. Always going to take my car here for services :).

f it were possible, I'd leave -5 stars…read more I bought a GMC Acadia from Best Roanoke Auto Sales and later learned it had a branded title that wasn't clearly disclosed. I was forced to exchange it for an Acura, which then suffered a catastrophic engine failure on I-81 during heavy holiday traffic while I was traveling with four of my children. The vehicle was not repairable. After towing and diagnostics, I had no option but to donate it to Cars for Veterans to avoid further fees. Selling a branded-title vehicle, then providing an unsafe replacement, shows serious issues with disclosure and inspection. Proceed with extreme caution.

Really smooth purchase. Shahla was really responsive and got me in and out and answered questions…read morequickly even after the sale. Check them out.

They figured out in a couple of hours what another dealer who had my car for two days couldn't…read more Patti the service advisor was great as was the parts department. They offer a shuttle service and I appreciated the ride back. I also appreciated they didn't try to take advantage and sucker me into repairs I don't need

They do not tell the truth. I had a 2010 Prius hybrid that I purchased back in 2017 from a…read morefriend's car small car lot with only 82,000 miles on it. It was in perfect condition and I started taking it the Haley for service regularly. My mother also has a 2006 Avalon that she always took to Haley for servicing. Things started changing in 2024 with their service department. They started bringing up things that were odd that they thought should be done. When we dare challenged it, my mother took her Avalon to another very reputable mechanic through her church and he told her that everything Haley told her that she needed done was absolutely bogus and outrageous and she did not need any of that work done. They came of with a "chewed wire" issue with my Prius and told me to fix everything it would cost me $4000 and it had 104,684 miles on it. It ended up being several sensors needed to be replaced, an oil change and a tire rotation and they found "no recalls" and it was inspected and I paid $1400. I have this report but they don't know it. I never took my car back there again. I had the experience of an ABS brake failure on 3/31/26 and totaled my car. I was not even aware of such a thing until it happened to me and my brakes didn't work while applying pressure in a parking lot. It was one of the scariest feelings in the world. So, I contacted the Brand Engagement Center to tell them what happened. Of course they deny my claim in a letter that brakes were just fine. I had pictures of bruises on my legs pushing my brakes so hard to prove it. My brakes failed and now I am paying a heavy price of a reckless driving ticket, paying an attorney and my insurance quotes are through the roof. Not only does Haley Toyota not stand by the customer, but Toyota North America doesn't stand by the customer. There is a class action lawsuit filed in April 2026 for this issue because of these brake failures happening to people all over the Country. I will be a part of this as it has messed up my life in ways they cannot comprehend. Sincerely. Linda W