Jim Stoltzfus is awesome, and quite knoledgable, and charges reasonable and fair prices for decades…read moreof experience to repair instruments with quality and a sincere love respect for his craft! He is totally trustworthy and an awesome guitarist as well. I have been taking my instruments to him for decades. He is always up front and honest! If he can not fix it he will suggest your next move. Jim Stoltzfus at Lancaster Musical Instrument Repair is a Lancaster Treasure!

They somehow lost my trumpet that was easily identifable with the initials MF engraved on the bell…read more Case and mute gone too:((((

I really appreciate the staff at Lancaster Guitar Center in Manor shopping center. I've worked with…read morethem for over 20 years since they first opened, and it's been quite a journey. In 2025 the staff is still very helpful and friendly. Adam helped me file a claim for a fairly expensive item that I purchased two years ago with three year replacement coverage through Guitar Center. We filed a claim on the Phone, and he even helped me with completing the information by sending a screenshot of the invoice. Great people, great service, and great products. I'm glad to deal with real people face-to-face in a world that is becoming increasingly automated.

Ordered a lightly used Mesa Boogie Mark V Amp online. Lancaster shipped it without power tubes,…read morecouldn't locate the original Mesa Boogie tubes then sent me a set of aftermarket Groove Tubes a month later with zero follow up. Some slight effort appreciated but it's a $2000 Mesa Boogie C,mon.

Great Drum Shop! Love the personal vibe at Drums Etc -- it's way more than just another store…read more These folks truly support the drumming community and always make you feel like your a friend. Plus, you will score hard-to-find parts and cool drum goodies you cant find in music stores. Total gem for drummers!

Pleasure working with Sean in consigning drum kit. Easy and quick to get everything squared away…read more Will definitely do business with them again!

I purchased a used violin from a friend. I called to see if I could have them take a look at it to…read morebe sure it was in good playing condition. I was told "yeah, sure! Bring it up and we can send it out if it needs repair." I drove an hour to Lancaster from my home. Took it into the store and was immediately told they don't work on that particular brand! Screw them! There's a guy in the city that looked at it for free. I will not be dealing with this place again. Such a disappointment.

Guitar Instructors more interested in buying guitars then teaching students!…read more When I went in to Mencheys of Hanover to purchase a guitar I was looking at I was told by Customer De-Specialists that the instructor was looking at it and playing it now with a student. I would have to wait to find out if he was interested in purchasing guitar. After waiting 35 minutes; not being asked help with anything else, what I assume was the manager told another customer de-specialist to go find out if he was purchasing said guitar. After the de-specialist went and asked the instructor he came back laughing and saying sorry bud. WTF. Mencheys you can go suck it! Does the instructor not have a guitar of his own? Doesn't he get a discount that would have been money wasted? Does he play every guitar through there to see if he is going to buy? Seems like a lot of new product going straight to used. That is why the guitar was on discount because of all the scratches on the pickgaurd! Yeah... Mencheys you can go suck it. Customer Service horrible, Stock discounted because instructors playing instruments during instruction, and I could think of a lifetime of negatives. If you live in the Hanover area take your kids to Coffey's Music in Westminster where they know how to treat guests and have great instructors. P.S. Spellcheck for Mencheys is Henchman! Its all coming together.

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.

First time using Dawn Herring to tune my piano. I have a "Winter Company" piano that my parents…read morebought second-hand for me 65 years ago. Dawn did an excellent job; piano sounds great. Highly recommend.

Dawn was able to get me in the next day, though I am not sure if this is typical. She estimated…read moretuning would take about an hour, and she was very accurate with her estimate. Cost with tax for tuning was 127.20; for reference we have a baby upright that had gone too long in between tunings. She was very respectful and wore a mask the whole time and cleaned her hands when she entered the house. She was even good with our dog. I will plan to utilize her services again next year.

Highly recommended for professional pianists as well as piano enthusiasts. Reliable, prompt,…read more courteous, professional.

From the owner: Jeff S. Henry Piano Tuning & Restoration Company provides piano repair, moving and restoration to…read morethe Lancaster, PA area.