I purchased a used violin from a friend. I called to see if I could have them take a look at it to…read morebe sure it was in good playing condition. I was told "yeah, sure! Bring it up and we can send it out if it needs repair." I drove an hour to Lancaster from my home. Took it into the store and was immediately told they don't work on that particular brand! Screw them! There's a guy in the city that looked at it for free. I will not be dealing with this place again. Such a disappointment.

Guitar Instructors more interested in buying guitars then teaching students!…read more When I went in to Mencheys of Hanover to purchase a guitar I was looking at I was told by Customer De-Specialists that the instructor was looking at it and playing it now with a student. I would have to wait to find out if he was interested in purchasing guitar. After waiting 35 minutes; not being asked help with anything else, what I assume was the manager told another customer de-specialist to go find out if he was purchasing said guitar. After the de-specialist went and asked the instructor he came back laughing and saying sorry bud. WTF. Mencheys you can go suck it! Does the instructor not have a guitar of his own? Doesn't he get a discount that would have been money wasted? Does he play every guitar through there to see if he is going to buy? Seems like a lot of new product going straight to used. That is why the guitar was on discount because of all the scratches on the pickgaurd! Yeah... Mencheys you can go suck it. Customer Service horrible, Stock discounted because instructors playing instruments during instruction, and I could think of a lifetime of negatives. If you live in the Hanover area take your kids to Coffey's Music in Westminster where they know how to treat guests and have great instructors. P.S. Spellcheck for Mencheys is Henchman! Its all coming together.

I really appreciate the staff at Lancaster Guitar Center in Manor shopping center. I've worked with…read morethem for over 20 years since they first opened, and it's been quite a journey. In 2025 the staff is still very helpful and friendly. Adam helped me file a claim for a fairly expensive item that I purchased two years ago with three year replacement coverage through Guitar Center. We filed a claim on the Phone, and he even helped me with completing the information by sending a screenshot of the invoice. Great people, great service, and great products. I'm glad to deal with real people face-to-face in a world that is becoming increasingly automated.

Ordered a lightly used Mesa Boogie Mark V Amp online. Lancaster shipped it without power tubes,…read morecouldn't locate the original Mesa Boogie tubes then sent me a set of aftermarket Groove Tubes a month later with zero follow up. Some slight effort appreciated but it's a $2000 Mesa Boogie C,mon.

Campbell's has been in York since 1964. Bob is super helpful and knowledgeable. All price points…read morecovered. I've bought guitars, amps, pedals, strings and gear from Bob for years. He's done excellent repair work on my Strat and my Martin. If you go, be sure to check out the upstairs.

I like Campbell's Music Service. The shop is pretty small but the service is very big. I…read morepurchased a Fender Stratocaster from them in September and I do stop back in once a month or so to see what new stuff they have in. Due to the limited space, there is not a ton of selection but their primary areas of business tend to be lessons and service, two things I have not used yet. Their prices are fair and they are incredibly knowledgeable. Were the selection a bit bigger, this would be a 5 star versus a 4.

Tone Tailors is absolute guitar heaven! I bought my very first guitar here, and the whole…read moreexperience blew me away. Chad and John were unbelievably kind, patient, and full of real guitar knowledge, the kind that makes you feel confident, inspired, and excited to learn more. The environment is warm, creative, and welcoming from the moment you walk in. Their selection is incredible, the prices are fair, and you can tell they genuinely care about helping every person who walks through the door, whether you're a total beginner, experienced player, young, old, or anywhere in between. I left feeling happy, supported, and even more in love with music. Tone Tailors is officially my favorite guitar shop, and I can't wait to go back!

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Friend in Taiwan needs a particular piece of music ASAP, a short perusal on Amazon showed that a…read morecopy might be at Loser's which would be the fastest way to get it. Instead of buying thru Amazon, I called Loser's directly. Lisa wasn't able to locate it right away, but called back after 5 minutes after putting hands on it! So happy she's sending it to me via UPS second day air. Brava Lisa and thank you!

These people are amazing! My daughter has an Alto Saxophone thanks to these amazing people. I had…read morethe opportunity to make payments until the instrument is paid off which is very soon! I called them to have her Saxophone serviced but because I move to a different school district they could not pick it up at her school but they were kind enough to send her one (via ups) for her to borrow and I sent her's in so that they can fix her's and she can still have one to use for band practice! That's great customer service! Thanks

After many problems with my Fender Blues Jr. and the totally useless efforts of the Fender…read more"official" repair service, Steve actually revived my Blues Jr. He found the problem and - per my request - also modified it to sound better than before. And all this fast, professional and on a budget. Excellent work and service. Check him out for Tube Amp repairs and also if you are looking for a boutique Amp on a budget. He is the manufacturer of "Ugly Amps" - which are actually NOT ugly. And they sound great on top of it.

From the owner: Guitar Amplifier repair and sales, Vintage amp restoration, custom pedals and more custom rigs amps…read moreand cabinets, combos, new amps that sound like the old ones, but are more reliable and affordable.

I can not say they are the BEST because I have limited experience here…read more However....they have been in business for sometime and have experienced all the possibilities to renting/purchasing an instrument and it shows in how they deal with contracts and possible fickle clients. Used or new and instructions available in a private setting.

I will never shop there again. I bought something and tried to return it. It was unopened and I had…read morethe receipt, but they still wouldn't take it back. Horrible customer service. Go to Dale's or Guitar Center.