The Service Was Very Professional With The Tinting Of My Car. People Complement Me About My Car…read more The Service And Quality Of The Work Is Five Stars. I' m Very Happy With Their Service.

I truly never like leaving negative reviews, and I normally avoid writing reviews altogether unless…read moreI've had either an exceptional experience or a genuinely concerning one. Unfortunately, after dealing with this situation for well over a year now, I honestly feel the need to share my personal experience with this shop. I trusted this shop with my basically brand new 2024 Tesla Model 3 Performance because of their reputation, reviews, and confidence in their work and warranty. From the beginning, the rear windshield tint had major visible defects throughout the film. I was advised to give it time to cure because the bubbles and imperfections were supposedly part of the normal process and would clear up once everything settled. Unfortunately, they never did. Over a year later, the rear windshield still has significant visible defects, and I will be attaching photos for reference. The issues are honestly even more noticeable in person than they appear in photos. I also want to mention that I'm normally not an overly picky customer when it comes to tint. Minor imperfections can happen, especially during curing, and I genuinely tried to be patient and understanding throughout this process. However, the rear windshield defects are noticeable enough that even family members continue to point them out and ask when I'm planning to have it corrected. The biggest issue throughout this experience has honestly been the communication and warranty support. I originally reached back out in December trying to get the rear windshield corrected under warranty. After missing one appointment myself -- which I apologized for and attempted to reschedule -- I was then effectively ignored for almost 5 months until near the end of April. Even now, communication is still extremely inconsistent. Replies often take multiple business days just to receive a single response, and unless I repeatedly follow up myself, I usually do not hear back at all. I also requested a copy of my original invoice because I never received one after the install. Instead of simply helping resolve it, I was told I "should have automatically received it," despite me never receiving one. I completely understand that removing and reinstalling tint on newer Tesla Highland rear glass carries some level of risk. However, after extensive research, speaking with Tesla directly, and speaking with multiple reputable Tesla-focused tint shops, it is very clear that professional shops successfully remove and reinstall these rear windows commonly when handled properly and carefully. What concerns me is feeling like I'm constantly being pushed toward accepting liability for correcting defective work from the original installation. Respectfully, I am not comfortable accepting liability for issues that would not exist if the tint had been installed properly the first time. There were also professionalism issues during the original install, including fingerprints/marks inside the rear interior, plastic tint wrap left inside the vehicle, and dog hair throughout the car afterward despite the car being spotless beforehand. To be fair, Moe did apologize for the communication issues over the phone, and I genuinely hoped this situation would be resolved professionally under the advertised warranty. However, after more than a year dealing with this issue, I honestly cannot say this has been a smooth or professional overall experience. If the situation is ultimately resolved professionally, I will absolutely update this review. I truly would prefer to leave positive feedback when a local small business properly stands behind its work and warranty.

Excellent customer service, reasonably priced, lifetime guarantee of window tint. Made an…read moreappointment and they had me all set to go the same day. Keep in mind that you should not roll down your windows for 4-7 days after install if possible. I would definitely recommend them.

I have brought multiple cars to Total Custom over the years. Not only do they do amazing work,…read moreit's high quality but you won't find a better price on ceramic tints. Plus, they have a lifetime warranty which is a testimony for them standing by their work. The staff is friendly will always guide you to the right product for whatever project you are looking for.

Took my daughter's car for window tint. Great service! Window tint was professionally installed and…read morelooks great! Very responsive, answered all our questions, very professional service! Would definitely recommend!

I was expecting a clean/detailed car but I was not expecting it to be cleaner than when It was…read morepurchased from the dealer kind of clean. This is a 10 year old car and had years of dog hair (Weimaraner short hair that's close to impossible to vacuum out) and wow this car looks better than new kind of detailed. I am completely impressed and recommend this service to anyone w kids and or dogs.

Thanks to the professionals at Blacked Out Customs I have watts and watts of power in my 2020 KIA…read moreSoul. The way they went out of their way with customer priority in my situation is truly old school. They made me feel important and respected. They knew exactly what I wanted. After only a few minutes of conversation a quality product was chosen, and they explained all my questions. With a demo on one of their previous installs I was instantly impressed. The cost was competitive as well as turning out just as I wanted. I ended up with a system that is not only a sleeper but can surly hold its own when engaged!! I highly recommend these pros if you want family like service, quality workmanship and performance with any audio needs! They gave my KIA a soul... Rock on!!!!! JLM All five stars ( why the one star shows i can't figure out) Ten stars!!!

Not sure of the one star but it's probably should have been five stars…read moreGreat customer service, honest with suggesting what you need, not to mention great results I would definitely be back

We had a chip on our Land Rover so we priced a few places. They were not only the best price but…read morecame to our house the very next morning to fix it! The communication was so easy and the timing couldn't have been better and he did a FANTASTIC job! EPIC

Effortless dealing with these folks. price was competitive and the service was smooth and…read moreefficient. Ted and Domenic are great customer focused people. Highly recommend