They were the most cost effective out of 4-5 that I called. They were able to service my vehicle…read moreon my preferred date. The day before the scheduled service I was given a general timeframe. The day of I was called and given a specific timeframe which exceeded my expectations. I was sent a convenient payment link and the service was done in about 30 minutes. Gabriel was friendly and professional.

They had my car all day and at 4pm on FRIDAY said the work could be completed. They tried to put…read morean "after market" windshield in and couldn't calibrate the eyesight. They did not use a new windshield in a 2024 Subaru that was less than 8 days old. I had to sign a waiver saying I knew safety features weren't working. I would never take a vehicle back for service there.

My hood was not closing all the way, and I had a relatively long drive ahead of me. In my desperate…read morestate, I went to the closest auto center I could find, which was H&S Tire and Auto. I asked the guys to just take a Quick Look and he got it closed for me SO QUICK!!! It looks like I need a new latch but they helped me out and were very friendly! HIGHLY RECOMMENDED! Thank you guys!!!

Note: This review applies to service received after "H & S Tire and Automotive" changed ownership…read morein Sept 2021. My daughter experienced a momentary issue where all the dashboard warning lights came on and the heater blower stopped; then suddenly returned to normal. Out of caution, I took the car to H&S where we'd gone for years to have them check it out. The manager said they checked the battery, alternator, starter...etc. and found NO problem. They didn't charge me anything, for which I was grateful. However, within minutes of driving time after picking the vehicle up, it caught fire resulting in $663.81 of damage to the engine compartment. The St. Charles Co Fire Dept asked if we'd recently had the car worked on and said whoever worked on it didn't secure the battery properly and the tiedown shorted against the battery post causing the fire which is documented in the official fire report. I contacted the manager at H&S who denied any responsibility by stating they didn't remove the battery and blamed it on the last person that replaced the battery. Then I contacted the new owner who also denied any responsibility. He said they had no cameras in the shop area so he can't confirm what they did or didn't do. When I told him I'd been coming to H&S for years and never had a problem until now, he feigned outrage for the perceived insult and abruptly hung up on me. This battery had been replaced by Sam's more than 16 months earlier (and several thousand miles driving later). It is absurd to think that a loose tie-down from more than 16 months earlier would just now show up within minutes of driving after H&S specifically checked the battery and electrical system out. Even if I give H&S the benefit of the doubt, they should have noticed the improperly secured tie-down bar during their troubleshooting/ diagnostics and secured it as a potential problem, but did not. I requested reimbursement for the damages from H&S but they continue to deny any responsibility.

Excellent customer service and a very nice assortment of quality automobiles,…read moreKen Trokey is a decent and honourable man. Thank you sir. Herb Bentley

i love this dealership! Ken goes far above what he has to, to assure you you are getting the best…read moredeal for your dollar without pushy sale tactics. i felt safe in trusting him

Smart, friendly and competitive rates. Great repair shop you can trust! They called to discuss…read morethe issue and explained everything in detail. Nothing hidden or callbacks saying something was overlooked. Beat any dealer anytime.

Shepherd Transmission was excellent to works with! I brought my vehicle to them when I began to…read morehave a transmission concern. They were quick to add me to their calendar and quickly diagnosed the issue and gave me a very reasonable price to fix the problem. If I ever have a transmission problem they will be my first stop and I highly recommend others to do the same. You wont be disappointed!