My daughter fell through a storm window in a house that we were renting. So I took it to Viper Glass to replace the glass. $70+ later for single pane glass, I took the window home to install it, and before I could do so, my two year-old bumped into it and it cracked in three places. A few months later, before leaving the rental, I brought the window to get repaired again and this time it shattered before I could get it out of the store. They offered to give me ten dollars off of the price of glass to replace it again. I told them that they must have a combination of cheap (quality not price) glass and poor workmanship. They told me that I did not know how to carry glass (the way they handed to me) and would be glad to not have me as a customer anymore. They got to keep their broken window and I will work it out with the landlord.
I would not recommend to anyone to deal with this business. Either go to the even higher priced competition, or go out of town. read more