After 20+ yrs of being a patient at VA dentistry today I quit their practice. Seems as if office…read morestaff when you call to cancel an appointment decides to cancel not just that one but another for 2/26/2026. I only asked to cancel an appt for 10/14/2025. So when I showed up today as it was on my calendar I was informed that I didn't have an appt. Took time to rearrange my day for this appointment. Walked out seething . Called asked for office manager who did call me back who tried to explain and twist it like I canceled my appointment... didn't feel like I was given a true apology. This wasn't my 1st time with appointment issues. I suppose when your business is so large and have numerous locations and long waits for appointments that quality of customer service goes down the drain. Customer loyalty too isn't important either. Well I won't be recommending you anymore in the future if anyone asks me for a dental group. You can say what you want but trying to be a spin doctor and lay blame on the customer when your staff assumes to cancel future standing appointments without asking and confirming is INEXCUSABLE!!!

We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

Love this place!!! The women who work on my teeth are far and away amazing!!! The office is clean…read moreand comfortable. The use of sunglasses is another big bonus!! Love that they thought of that. All in all, I moved down from NY over a year ago and am so happy to have found these guys. Great place.

I had to have a tooth removed, which is never an enjoyable experience, but I'm so grate for Dr…read more Nicki Sparks, hygienist Brittany and assistant Mimi for making the process as smooth and stress-free as possible! From start to finish, they made sure I was 100% comfortable, and at no point did I feel any discomfort. I was bracing myself for pain and swelling after the procedure, but to my surprise, I felt fantastic! I am genuinely excited to move forward with my implant and get my new tooth placed. Thank you all for the exceptional care. Also, shout out to Tracy for calling to check on me!

I am so grateful I found this practice . I moved from California and have been a patient now for…read moreabout a year and a half dr gray is amazing I don't think I've ever been to a dentist and had no pain from beginning to end. The staff are very pleasant. Madison is great. They're very cooperative and accommodating with billing but most importantly as an immuno compromised patient they take great care to protect my safety and make sure that I am comfortable and safe so I'm very grateful for the excellent care that I've been receiving so far and I'm sure it will continue.

Yesterday, my wife and I had our first visits at this friendly, well-run facility. Sam greeted me…read moreand guided me through the on-line forms, helping me with a part that she knew from experience would be tricky. Our hygienist Katelyn was thorough, professional, and friendly and had a great deal of feedback and information. Dr. Booth was warm and knowledgeable and took her time answering my questions. We are happy to have found such a wonderful place for dental care!

My family and I have been clients for a few years, but we truly had an outstanding visit this past…read moreweek when I had to come in for my regular 6-month cleaning. I had called the day before to cancel because I wasn't able to get a sitter for my two very young children. The office manager was so kind, insisting I keep the appointment and that the staff would look out for them. At first I resisted, simply because they are really little and can be a handful. But I soon relented and arrived the next day with my 1 & 4 year olds in tow. The entire staff ooo'ed and aww'ed at them, saying "oh they are just angels!" the whole time. And honestly, they were very well behaved (they save all the mischief for us at home!). But my point is, the staff was as extremely kind; offering to help a busy mom and just performing a kind deed to a person--expecting nothing in return. I love the staff, the clinic is always spotless, their dental work is great -- we are definitely lifers. And I will be dropping the kids off for daycare with them on a regular basis now :) juuuust kidding! Highly recommend!

This is a great practice! Dr. Hoover does a great job, and I've always had great dental assistants…read moreand hygienists !! The front desk always picks up the phone and they assist you professionally.

Reviewing a dentist office has to be top tier mid 30s behavior BUT I do love Dr Vacca's office!…read morePrior to coming here, I've had so many bad dentist office experiences, but it's been night and day (probably why I am still using them almost 10 years in and drive an hour first thing in the morning to have my mouth violated twice a year). Shalonda has been my dental hygenist for the last while and she is so, so sweet and pleasant to see. The dental hygenists here are very gentle and will make adjustments if needed for any particularities. The team is top tier and both Dr. Vacca's are so kind.

I cannot recommend this practice highly enough. Both father and son are exceptional and caring…read moredentists. I had a Saturday emergency and I actually was able to reach someone who took the time to discuss whether or I needed emergency care. When it was determined I didn't, they fit me in right away and every member of that staff knew why I was there and made me feel super comfortable. From the front desk, to the hygienists, dental assistants, and the dentists themselves, I give as many stars as possible.

On 5/8/26 I went for a consultation for an infected tooth. The advise was to have an extraction and…read morereconstruction which was expensive so I opted for just the extraction. An appointment was made for an Surgeon and I had the most painful dental experience ever. It took so long I regretted having it done. I was not offered any way to wash my mouth out and No stitching was done to close the area and I drove home blood clotting in my mouth and on my clothing. I will never go there again and I don't recommend you do either unless you plan to pay for expensive painful service.

Settle in for a long and frustrating read. I have never had a worse experience with healthcare…read more"professionals" in my life. I went in for a routine cleaning. They said I needed a crown. They ran my insurance and gave me a breakdown: I would owe about $500 after coverage. I signed the document and agreed. Then the crown turned into a root canal, handled at another location. They ran insurance again--this time I'd owe $180 more. Again, I agreed. Back at the original office to finish the crown, I went through five appointments. Only after treatment was finished did they tell me there had been an error entering my insurance information. As a result, insurance would cover none of the $3,200 total. Five painful appointments. Two locations. It took them weeks to notice the error. They admitted it was completely their fault... and still told me I had to pay in full. No accountability. When I spoke to the office administrator, she had already printed out scanned consent forms--clearly ready to deflect. She repeatedly said, "It's the patient's responsibility to understand the details of their coverage," as if it were my fault for trusting their staff. The idea that patients should be responsible for catching their mistakes is insane. Imagine discovering your bill is six times higher than you agreed to. This is clearly unethical--but sadly, legal. Treatment was done, and I had no way out. They had me exactly where they wanted me. In any other industry, this would border on criminal. But there's no law protecting patients from negligent dentists and clueless office staff. We argued for two weeks. Eventually, they agreed to cover half the balance--leaving me to pay $1,900 total (including the $800 I'd already given them). I just came in for a cleaning. Now I'm out five painful days off work and $2,000--with a root canal on a tooth that never hurt before. Other problems: The dentist was terrible at numbing. I had to stop her multiple times due to pain. The cleaning took forever. Their handheld x-ray machine malfunctioned--they fired dozens of x-rays at me trying to get it to work. Not sure that's safe. The hygienist's Dremel tool exploded while adjusting my night guard. Debris flew everywhere. No one was hurt--but it was a fitting end to my time at River Run. Avoid this place. They'll hurt your mouth and your wallet. But hey, at least they offered me a blanket.

Great service and wonderful staff. Sharon and her staff take the pain of going to the dentist…read moreoffice away and make it a fun experience. She explains every step of the process and warns you if something might be happening that might cause a bit of pain. Appointments are always on time with no excess waiting. I would recommend Sharon for anyone in the Midlothian area that needs to find a dentist.

I've been going to see Dr. Harris for about 5 years...from check ups to fillings to crowns. Prices…read moreare reasonable, whole staff is friendly and professional and she has never caused me any physical pain, which I can't say about other dentists. Love her and her staff.

Good staff, great dentist. I recommend him and his staff. I feel confident that I'm getting the…read morebest care.

Doc Biggers has always been there to fix this old cowboy up. Doc and his staff are a blessing to…read morethe community. He is running around on some new fangled velocipede but still runs the show.