Very busy practice and they are expanding. Great staff. Appointments are on time. Watch out for the lasik warranty issues - very vague on the wording but when you get ready for the redo they change the parameters. And you pay more - again. read more

receptionist are rude. Never have availability or accommodation for working people. don't go here.

No! Dr. P told me I needed cataract surgery. Told me to go to a specialist.... That he recommended. I went to that dr. And he told me my cataract was very small and did not warrant surgery. The decisions Dr. P made, cost me $300 and still no eye exam. I had to go see another dr for that. The Dr. I saw and finally did get my eye exam completed for my contacts, also told me my cataracts were very small I'm sick of dr.'s putting people through the bs, wasting our time and money with no repercussions for their actions!! read more

I called to see if I could be seen as a walk-in because I'm on my last pair of contact lenses, which have a high astigmatism and take about six weeks to order. I explained to a staff member named Theresa/Teresa that I'll be going on a 12-week vacation and needed urgent assistance. Without even asking the doctors, she told me no. When I pointed this out and expressed my frustration, mentioning I'd leave a bad review, she sarcastically responded, 'OK, thank you, that sounds wonderful.' This experience was not only unhelpful but also incredibly dismissive and unprofessional. I would not recommend this place if you're looking for compassion or urgency in care. read more

Very professional, friendly, appointments on time, Dr Sheets is great, knows what he's doing. I have been going there for 20 years, not one complaint do I have read more

4 minutes ago New Level of incompetence by front desk may have been forgiven were it not for the lack of customer service. Apparently, you're not supose mind when they make errors that cost you time and money. I pointed out that it could have been avoided with better attention to detail on their end. They were self righteous and snippy in response. Yet another set of people who don't care if their lack of skill and effort negativity impact the customer. read more

Found a new eye doctor in town. This is the oilfield. I had an emergency meeting the morning of my eye appointment and had to cancel. Vision tried to charge me $50. Nope. A place that overcharges for glasses, contacts and exams. And when they do have exams. The doctor makes you wait 45 min to see him and then he only see's you for 5 minutes. They are doing everything they can to take the most amount of money from its customers as possible. Bye read more

My husband had a complete eye exam here and they wrote a prescription for new glasses. He went to the in store eye glass store. Two weeks later he went to pick up his glasses and the bifocal line was to high. They said they would send them back. Two weeks later they forgot to put the tint on. Send them back again. When he got them back for the third time he cannot see clearly through them. This place is a total ripoff. You get better service at the mall. read more

I've been to Vision Health Specialties for several years and have had great service with everything. Recently I spoke to Crystal in the Eye Wear Boutique and she helped me understand the difference in progressive lenses vs bifocals. I recommend Vision Health Specialties! read more

NARIAH I really hope your superiors see this complaint. There isn't enough space on this box to write how unprofessional and snobby you are! You really needs to consider another job that has ZERO contact with customers, because your customer service was extremely bad! I highly recommend that she goes into an extensive training course on how to treat other customers. I hope they have cameras inside the facility so they can see how snobby and sarcastic she was being. VISION HEALTH SPECIALTIES PLEASE WRITE HER UP AND TRAIN HER TO BE MORE PROFESSIONAL AND TREAT OTHERS LIKE HUMAN BEINGS! YOUR EMPLOYEES ARE A REFLECTION OF YOUR BUSINESS! PLEASE DON'T LET ONE BAD APPLE RUIN THE WHOLE BASKET! That being said the rest of the staff up front deserve a raise! They were so professional and talked to me with care and they realized the situation and saw how she was acting towards me and took care of me! Those girls gave me the absolute best customer service I have ever had unlike NARIAH! Please make this right i will change my review tona 5 star when she gets released from that job or at least an apology letter from NARIAH. Again the other staff especially the front ladies were very professional and deserve recognition for treating me extremely nice and helping me out! This happened today February 17 2023! read more

After one eye exam where I could not see through my glasses they gave me another. This time the doctor came up with a way different prescription. They did offer me a free pair of lenses. However this time I can't see nothing. The first prescription is way better even though is not great. So at this point I have waisted over $400 and can't see out of the glasses. I am really disappointed in these people. I thought after speaking with Karen they were going to provide me a great service and make sure I could see out of my glasses. Just glad I did not become involved in an accident or something due to them fact that the prescription by the doctor and the glasses they had made did not allow me to see correctly read more

was told exam would be $125 before insurance, although I did not expect it to be a lot less than $125. However I paid $178. They would not answer my text as to why they quoted me $125 but charged me $178. read more

I've been going here for quite a few years, 22 I think. Dr. Cook is very good and efficient. He tells it like it is. His assistant Jazz is a very nice and pleasant read more

We were called back within 5 minutes of our appointment! That should be all I have to say. But they were also very friendly, fast and knowledgeable. Even the lady at the front desk was friendly and that's not very common. I highly recommend this facility. I took my son and he had a good experience. read more

The lady that works in the back, at the contact lens station, has the best customer service skills I have ever experienced. She was so helpful, knowledgeable and friendly. She got back with me promptly when I had a question and she went out of her way to make sure my needs were met and my order was placed as soon as possible. I sincerely appreciate the excellent customer service!! I highly recommend Vision Health Specialties!! read more

Very sweet staff!! Doctor was amazing and took great care of my son, he hasn't had any problems with his eyeglass prescription.

Order a new lense for my glasses and a screw for the frames, got a call that parts have arrived. Ask the caller if both the lense and screw arrive and she answered yes. Went to have both installed and the lense was too small?????? and the screwed didn't arrive. Really!! read more

Never had to wear glasses before so this was my first time and last time. I went in on JUNE 16. Had my appointment was fitted for glasses. Today is July 30 still don't have my glasses. I have had to call them several time. And every time it was some excuse. Last time I called was on Friday 7/25 lady promised me Monday. Monday came and left had to call them again. And what did they say???? Yep next week. But what do they care I am one person and they already my $600. read more

This place is great! From the time you enter until the time you leave, you're treated pretty good. The front staff could be more friendly. And the area where they teach you how to put in your contacts could use a refresher course in friendliness, but the visit in a whole outweighs all that. read more

My family has seen Dr. Grigsby for our eye care for 28 years and couldn't be happier. The staff at Vision Health Specialties always takes the time to make sure our glasses and contact lens are just right, and their support after the sale is great. I strongly recommend VHS! read more

I enojyed working for them for a short period of time. Unfortunately, being pregnant was an issue for them, so they fired me. For that, I will not recommend this practice to anyone. I would not want to be a patient there myself. read more

I have been a patient for about 3 years. I visited yesterday for my annual check up. They sent me a text to remind me to schedule the appointment. They were able to work around my schedule to fit me in. I met with Dr. Pharis. Best visit I have had with an optometrist. He was thorough and clearly explained my options. I then met with Nancy in the optical area. She was very pleasant and thorough in giving me several options from which to chose. They recently remodeled their office. Very nice location.Your review helps others learn about great local businesses. read more