1. Vision Plumbing

    1. Vision Plumbing

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    Vision Plumbing

    5.0 (1 review)
    Closed 7:30 am - 4:30 pm

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    Services - Vision Plumbing

    Plumbing installation or replacement

    Plumbing repair

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    4 years ago

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    Simon M.

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    AirSouth Cooling, Heating, Plumbing, and Electrical

    AirSouth Cooling, Heating, Plumbing, and Electrical

    (29 reviews)

    I have owned my home for a little over three years and have regularly used AirSouth for HVAC…read morerepairs and maintenance. Unfortunately, I have experienced recurring AC issues almost every year around May. Last year, AirSouth informed me that my evaporator coil and filter dryer needed to be replaced. I paid approximately $2,300 for these repairs, trusting the work had been completed properly. At the end of May this year, I came home to find my AC unit frozen. I immediately contacted AirSouth and was told a technician would come the following day. The next morning, however, I received a call stating they would not be coming out as scheduled. Since my home was without proper air conditioning, I contacted another HVAC company for assistance. That technician inspected the system and discovered the filter dryer appeared faulty and possibly had never been replaced, despite AirSouth charging me for replacing it the previous year. The technician added refrigerant temporarily and advised that the filter dryer needed to be changed. Before authorizing additional repairs, I contacted AirSouth because they had supposedly replaced the part already. AirSouth later sent another technician to inspect the unit. During the visit, the technician admitted I had been charged for replacing the filter dryer even though it had apparently not been replaced. He also stated the evaporator coil installed last year was leaking and claimed it would need replacement again. When I asked about warranty coverage, I was told the one-year warranty had expired. I then sought another opinion from a different HVAC company. Their technician discovered the issue was simply a loose connection near the evaporator coil causing refrigerant to leak. He tightened the connection and resolved the issue without charging me thousands for another replacement. As a single mother, I cannot afford repeated expensive repairs due to poor workmanship and incomplete service. I am extremely disappointed in AirSouth's handling of this situation and their refusal to stand behind their work.

    Honestly, I can't believe I am having to deal with this situation. I have never received such poor…read moreservice and indifference from a company in my life. I purchased a new unit less than 2 weeks ago. The salesman, Joseph, made many promises, none of which have been kept and now my unit does not work at all. It is likely a small issue with the install, electrical, etc... Doesn't matter. This is a $20k unit, and yes I overpaid. I knew it was too much, but I assumed paying a premium would get me premium service - the opposite has happened. I'm on the 2nd day of no A/C and it's 82 degrees today. They have failed to show up THREE times as of right now. I have taken off work and canceled plans to be here, and apparently, they were not even going to tell me they were not coming. I had to call when the appointment window had passed to find out. They claim to have a 1 year "test drive" period in which they take everything out and refund you, but I have no confidence in anything they say. We are about to find out if that's the truth or not. This situation is pathetic and sorry. To charge so much and to have a grown man stand in my living room, look me in the eye and lie to my face about what I should expect is abhorrent and shameful. Please, call someone else. Anyone else. I don't see how it can get much worse than AirSouth.

    The Rooter Wizard - Bad plumbing leak from a shower valve

    The Rooter Wizard

    (12 reviews)

    This will be the only plumber I will call!!!! After trying to reach multiple plumbers, one…read morereturned my call and "fixed" the problem, which apparently did not work. The second complained about his hours with this company, came and "fixed" the problem. Neither "fixed" the problem. I called The Rooter Wizard on a Sunday expecting at best an answer machine. Much to my surprise the owner of the company answered the phone! He listened and arranged to be at my home the next day. He and his workers were on time (!), clean and assessed our issues. He was under the house and in the attic. Once his assessment was complete he showed us videos of areas of concern that we could not see. He is honest, compassionate, fair and complete. He maintains open communication, is fair and prioritized work that needed asap attention vs items that could be done at a later time. There were no surprises. His work ethic is far beyond what we have found available in southern MS with all workers- not just plumbers. We have lived all over the US as Navy sailors. The Rooter Wizard maintains the highest quality work ethic we have experienced. We will not call another plumber- if you are thinking of calling a plumber, call the Rooter Wizard and your plumbing problems will be taken care of and you will know it was done correctly!

    If you want fast and great service this is the place to start. I own an Auntie Anne's food truck…read moreand me opening daily is critical so I needed some help fast for my plumbing issue. I called over The rooter Wizard and they came out asap to help diagnose my issue so I can stay in business. I am very thankful for you and your team.

    Vision Plumbing - plumbing - Updated July 2026

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