I have worked in customer service roles for 11 years, and customer service is not what I have received from Visique recently. I arrived for an appointment which was supposed to have been at 830am. I was on time, however the optometrist saw another customer first. After this they stood behind the receptionist, dictating what they had to do. After this, they stood behind another staff member and dictated things to them also. I was seen, finally, at 850am. No apology for the delay. Didn't ask me what I was there for (ie updating a prescription). No greeting, nothing to even really acknowledge me whatsoever. When being checked, the optometrist asked what my routine for eyewear was. They reacted in the most patronizing and condescending manner that I have ever experienced, and even uttered the words, clearly loud enough for me to hear, "now I have seen everything". They advised that I needed to alter my routine, but their scolding was more because they "could get into trouble" than anything else. They advised of a new choice which could have been made, but then said it wasn't an option which they would recommend (?!). Finally completed the tests, didn't ensure that full checking was done on one eye (I would guess that because they were so beind schedule with their first appointment that they thought that they should hurry things up). Took me out of the room, and then dictated to staff members what I was to be provided with by way of remedial matters. The person that completed things gave half-advice, and rushed me out. Worst experience ever. If I didn't have to go back to get my prescription I would never return again. I'd rather have snake venom dripped into my eyes or even have them gouged out with a pointy stick. A shame that I can't give a 0/5, because even a one star rating is too much. Absolutely not recommended. read more