Vitas nurse told my loved one with end stage lung cancer that he could save himself with herbs if…read morehe really wanted to. He spent $125 on herbal supplements she talked about because she had a growth in her nose that was cured and doctors wanted to do a biopsy that would "spread the cancer" she had no biopsy or proof it was anything but a pimple. The social worker was cold and read a list of questions not even knowing she was talking to the patient. She offered no counseling, no comfort, and didn't even ask how he was doing , just if he needed anything. I am mortified that this company doesn't monitor their employees. They wouldn't even allow me to complain even though there was a release for me. Don't use this company

From the owner: If hospice patients need care beyond what can be provided at home, the VITAS inpatient hospice unit…read moreis designed to provide necessary and appropriate care. The staff--physician, registered nurse, social worker, chaplain, volunteer, bereavement specialist, team manager--focus on bringing your symptoms under control with the goal of getting you back to where you want to be--in the comfort of your own home--as soon as possible. Each VITAS inpatient unit provides a calm, home-like atmosphere. Visits from family, friends and pets are welcome and unrestricted. There are provisions for family members to spend the night or warm up a home-cooked meal. Each unit provides amenities such as family room, kitchenette and quiet room for prayer, meditation or quiet conversation.

An incredible experience during a depressing visit. After using Vitas at home for a few months, we…read moreplaced my mother-in-law into this hospice facility where she stayed for six days which was covered 100% by medicare. The staff were full of empathy and attentive at all times. Each of the sixteen rooms were full suites with private bathrooms with chairs that pull out to sleeping quarters for guests. There are a few other Vitas hospice locations in Broward County. The visitation policy is 24/7 with a multi purpose guest lounge. A clean facility with wonderful staff. I hope it is still in business when I need it. FYI: The staff loves donuts.

At this hospice care place I was pleased with how clean the floors were and saw the two person team…read morewiping down everything in the vacant rooms waiting for new occupants. The two ladies at the counter were relaxed and directed me to the waiting room to be assigned a registered nurse that will be caring for my ailing mother. The nurse was sympathetic for my families situation then followed her to my mother's room. The room was large with a window for light and a private bathroom. They gave us unlimited access to her room and can stay through the night. The nurse sits in the hallway and her sole job is to keep my mother comfortable and calm. The several days here were fabulous and the nurses were pure saints. All paid for by Medicare too.

My first visit with Dr. Simone was great! I felt very comfortable with her and she took her time…read morewith me, answered all my questions. I know Dr. Simone and I will continue a patient - doctor relationship for years to come. Her staff is friendly and kind.

I've had some bad experiences with doctors before, but this provider truly takes the cake. Her…read moreoffice staff is completely disorganized, and there always seems to be someone new working there. They rarely answer the phone, it's a hassle to get them to send prescriptions to the pharmacy, and they failed to inform me that the provider is no longer in-network with UnitedHealthcare. I genuinely tried to support Black-owned practices, but at this point, it's no longer about that -- it's about professionalism for me now. The provider herself is extremely rude and unprofessional. She seemed to think she could raise her voice at me without expecting a response -- but I have a voice too. I truly don't understand why some healthcare providers carry themselves as if they'll never need help from others. That kind of arrogant, abrasive attitude is both disappointing and unacceptable. Looking back, I should have left when the previous provider, Ritchie, left. She was a class act. Since then, the office has gone downhill. They expected me to make an in-person visit every time I needed an increase in my Zepbound dosage -- even after being told by the provider herself that follow-ups wouldn't be necessary for that. What shocked me most was that the provider physically put her hands on me to force me out of the office. As someone who was raised to respect my elders -- I am Haitian, and we value that deeply -- I found her behavior completely inappropriate and beyond disrespectful. Honestly, her attitude is probably why her hair won't grow and her face is covered in bumps like a road map -- which I happily used to guide myself to a better doctor's office.

My mother experienced a medical emergency while attending a family event in Orlando, but she is not…read morean Orlando resident and has never lived there. Our consistent and intended plan has always been for her to return to Miami, where she resides and where all of her established providers are based. My mother has lived in Miami her entire life and was residing with me prior to her hospitalization. All of her established medical providers are within the Baptist Health of South Florida network in Miami, and her care has consistently been centered there. During SNF Review, we clearly communicated that her safe and appropriate discharge destination was her home in Miami, where her long-term support system and full medical team are located. However, we encountered significant barriers that we believe were driven more by insurance and administrative factors than by her clinical condition. I was not given a meaningful opportunity to fully explain or advocate for these circumstances during the decision-making process. Additionally, I was provided with inaccurate information by Stacie, who stated that my mother had been living with my sister. This is not true. My mother has never lived with my sister. My sister is a Cape Coral resident and not an Orlando resident, and she was not part of my mother's living arrangements prior to this hospitalization. This misinformation contributed to confusion during an already complex review process. We transitioned her insurance from Oscar to United in an effort to address limited provider acceptance and ensure continuity of care. Although she was technically in-network with both insurances, the facility still refused her and then claimed concerned with the switch. Why would I keep her under Oscar if no one was taking her under Oscar? It made more sense to change insurance to one that was more widely accepted. Mind you, this has been her ONLY insurance change. From our perspective, SNF Review did not adequately take into account her long-standing Miami residency, her established care within the Baptist Health of South Florida system, or her documented medical history. It felt that non-clinical factors had an outsized influence on the process, which was extremely distressing during an already difficult time. This has been a deeply disappointing experience for our family. We hope that future patients receive more consistent, patient-centered SNF Review that prioritizes medical history, established care networks, and the patient's home residence.

****UPDATED DISCLAIMER - graciously, this matter has been resolved and settled! *******…read more I am here to bring an urgent matter to anyone who can help me escalate this issue. My grandmother passed away in December 2023 at St. Anne's, one of the Catholic Health Services Facilities. While I have nothing negative to say about their medical staff or administration, I am highly dissatisfied with the billing department, particularly with Michelle, Kym, and whoever else has the authority to expedite the check I am owed on behalf of my grandmother's care. It is standard practice to receive a reimbursement for any days not serviced if a patient passes away before the 30 days at a skilled nursing facility. However, despite Mrs. Regalado's clear decision in January 2024, I have yet to receive the check owed to me. Even after contacting Aetna's Medicare insurance, I was told that all outstanding medical bills had been cleared. It was only in March 2024 that I learned the account payment had not been processed due to electronic bureaucracy. I have been incredibly patient with all the emails, misunderstandings, and lack of communication channels, but we are already in mid-April, and I have yet to receive the check. I am now demanding that the check be issued immediately. I am blasting this information on the internet and the Better Business Bureau because I refuse to be taken advantage of. I am not asking for excessive money; we are talking about a few hundred dollars. If you are a blogger or journalist who can help me further this matter of abuse, please do not hesitate to reach out to me.

I'm glad I entrusted my mom's end of life care to Vitas. Everyone from the nurses to the office…read morestaff to the Chaplain were so kind abd supportive.

I couldn't have asked for a better team of caretakers. They went above and beyond anything I could…read morehave prayed for. My mother was in the best care, with Vitas Hospice. From the doctors, to the nurses and expecially the chaplain. Not only did they make my mothers end of life care comfortable and caring but what they did for me was priceless. God Bless each and every one whom cared for my mother and myself.

I give this place a zero. We were set up to say good-bye to our loved one & were told to be there…read moreat 5:00 pm Here it is 3 hours later and my sister-in-law has not been brought in to the room from the ICU for us to say good-bye. Gold Coast Hospice keeps telling us they are waiting on transportation, there was a change in shift, blah, blah, blah. How long does it take to transport a patient from one side of the hospital to the other side, on the same floor This is a difficult time for us and now makes things even worse. No compassion. All we've heard is excuses and we are terribly sorry. The experience of her passing is bad enough. Piling the extra stress from their lack of caring and coordination makes it worse.

Gold Coast is a great organization. The staff did a fantastic job with taking care of my uncle. He…read morehad advance cancer and his care was difficult. They provided excellent care. I have no issues wiht them at all. The main nurse attached to us (Carly) is wonderful... even if we needed them at 2am.they were there. Not oonly Carly but all staff was caring and kind. I never felt as though we were inconveniencing them oor them answering our questions was a burden. I will say that there are many services/assitance offered to caregivers as well..be sure to ask what is available to help you. What I really like about GC is that because they have their own unit in the hospital..when needed your loved one can be taken in without the stress of going through the ER....I would whole heartidly reocmmend them.

My mother spent her last two weeks at this Seasons Hospice facility. All I can say is that I wasn't…read moreimpressed with the overall care she received while she was there. However, there was one bright star among the staff: Nurse Migdalia. She not only exhibited attentiveness to keep my mother comfortable, but also compassion in trying to actually help improve my mother's condition, whereas the other nurses and staff only seemed to be concerned with providing the minimum amount of care permissible.

The Doc that took care of my husband was beyond excellent. The coordinator that did the intake was…read moregreat, did not have interaction with the other staffs since he was in the hospital and Seasons had to contract his bed from the hospital.

These are the rudest and incompetent office and administrative staff that our family has dealt…read morewith. The owner actually threatened to immediately stop care if we complained again at the patients expense. Most of the health aides were excellent but unfortunately when they were not available First Light could not find replacement caregivers for days! They Suck ! Do not use!

I was very impressed with Firstlight Home Care services & office staff. The caregivers they…read moreprovided for my family member was excellent. Polite, caring & dedicated. The office staff have excellent communication with my family member & with the family. They are kind, compassionate & very helpful.

I'm finally writing this review. I was too traumatized to write it sooner. For us, this was…read moreHorrible experience. In my opinion, my husband was unloaded from the hospital to this hospice provider during covid restrictions as a means to empty beds. This hospice delivered a pile of rusty old equipment to our house and sent several people to our home that could barely speak English. Everyone had paperwork but no one was doing any physical care. Two days later they recommended in patient hospice due to the severe fluid retention he had. They said they could give him lasix as in patient and make him more comfortable and his breathing easier.He was transferred to inpatient and 24 hours later he still hadn't had lasix. He was still struggling to breathe while they did nothing to ease that. When I questioned them they were defensive and uncaring. I pitched a huge fit and asked to have him sent back to a hospital. I waited 8 hours to get him out of there and back into a hospital which was in the same building. The hospital had him breathing easier in 45 minutes and he was home in 4 days. Several months later we discovered that hospice never processed the discharge paperwork correctly and he was reported to social security as deceased. He had to go into social security to prove he was alive. It took a year to fix the insurance mess they created with no assistance from them. I called many times and got no where. This was the most uncaring group I ever met. And yes, thankfully he's still with us and doing ok....3 years later.

Caring for a dying loved one is difficult in every aspect; physically, mentally, and emotionally…read more Seasons Hospice & Palliative Care makes it even more difficult. My father-in-law came into our care about 5 months ago. Since then, we have been assigned four different nurses. Whether we call because dad's oxygen is extremely low, or because we are running low on supplies, phone calls go unanswered. We have spoken to multiple people from the local office and even corporate and nothing has changed. On multiple occasions, when I finally got ahold of the nurse, I asked about supplies that should have arrived and her response usually was, "I already ordered it. What size was it that you needed? What flavor boost was it?" I even spoke face to face with our latest nurse. I told her that our phone calls and text messages to her go unanswered and asked her to tell me how I should communicate to her. I even went further into telling her personal struggles we have that make life difficult. She was cold and unapologetic. The person she was "training" looked confused at her lack of acknowledgment in her response and asked if I spoke Spanish because maybe the nurse didn't understand me. She understood just fine because when I reiterated everything in Spanish with tears of frustration in my eyes she said "Que quieres que yo te diga?" (What do you want me to tell you?) I was speechless. Today, dad is doing very poorly. We were told to call our nurse. We called at 12 noon and she responded to call her back later. Later when? Wouldn't it make more sense for her to call us back when she isn't busy? Eight hours later, an after hours nurse finally arrived to check on him. If it wasn't for our aide who is extremely loving and caring, we wouldn't be with Season's Hospice. I wish management would put more importance on the communication and follow-through of their staff. Dealing with this has been an unnecessary strain on our life which is already so stressful.