Friend just moved in. So accommodating. Tony Venti is the new director and is phenomenal! He…read moreknows all of the clients and is so outgoing. Goes out of his way to make everyone comfortable and happy. Activity director is right on top of things. Always getting everyone involved. what a beautiful facility on Lake Sunapee. Food is excellent. Chef puts out a great menu, and it fine dining. Always burgers and sandwiches if you don't want selection on the menu. They have venues that public is invited to. Went to one on Mother's Day. Great turnout and the singers were fantastic. Also piano players & sing alongs.

My mom has been at the Residence for two years. I would like to commend the staff for doing a…read moregreat job under very challenging circumstances. They are a nice group and work hard. However, I am moving my mom out in a few weeks to another facility. The corporate entity that governs The Residence and is building more units through out New England is, sadly, very unresponsive and is more concerned with the bottom line than resident care. A case in point: they offered a program that would help residents with pet care and transportation. They advertised this program and it was one of the main reasons we chose the Residence at Otter Creek. They, then discontinued it with only 30 days notice and basically left us all to figure out what to do next. There was an effort to out source the program to an existing program but it is not the same and requires lead time for transport etc. Hence residents are now in the process of taking limos to doctor appointments . I scrambled to find alternatives and happily was able to tide things over until I could make other arrangements. If this was the first time that Corporate had discontinued or reneged on services that would be one thing but it isn't. The changes just keep on coming including changing the time the front door is open - a money saving opportunity for Corporate and an inconvenience for everyone who lives there. When I reached out to corporate , I got a perfunctory "canned response" that was unsatisfactory. I would not recommend this organization especially in Middlebury where there are other more responsive options such as East View.

We are current residents who are pleased with the decision we made. New ownership & management are…read morebringing changes to make the community of residents stronger and more inclusive. Those who are Independently Living are able to have additional services as needed by arrangement. The Community is getting better and better.

2 years ago when our mother first became a resident it was great. It has slowly gone downhill. Long…read moretime director left and other key staff followed suit till there were only one or two of original staff we had known remaining. Things became so unacceptable for us we had to move her to another facility. Short staffed to the point of being unsafe. Poor communication. I would not recommend anyone place a family member there right now.

From the owner: Services & Amenities Woodstock Terrace is a beautiful…read moreassisted living community located in Woodstock, Vermont--one of the prettiest historic towns in New England. It is conveniently located near many attractive shops, restaurants, galleries and services, including physician offices and medical care. The Ottaquechee Medical Center is a mile and half away and the world-class care at Dartmouth-Hitchcock Medical Center is an easy drive. Our community is also convenient to the Veterans Administration Medical Center in White River Junction and Mt. Ascutney Hospital in Windsor, VT. As a leader in providing Assisted Living, we offer you comfort, security, affordability and thoughtful personal care features. With several styles of accommodations available, Woodstock Terrace in Woodstock, VT is perfect for those who no longer wish to live alone.

I'm in my 3rd year working for TLC and I love it! They really care about their employees. Mohamed…read moreoffers benefits to everyone he employs. He also offers the best pay and more educational opportunities than most of the competitors. I really love this company so it makes me sad to see that 2 angry reviews have lead to such a low star rating.

This service provided care for an elderly relative for a number of months. TLC was hired to assist…read morewith day to day care including not only companionship but also assistance with the tasks of day to day living including personal hygiene, medications, reminders etc. During that time, my loved one experienced a number of infections that were due to poor hygienic practices and the failure of caregivers to recognize the signs of infection. This resulted in hospitalizations and follow up medical care. While a few of the caregivers were kind and well intentioned, the care provided was lacking in terms of what was needed. Similarly there were numerous problems with scheduling, billing and the front office staff in terms of answering questions or general assistance. I would not recommend this provider.

I am always so pleased and impressed with the care & services provided at Mayo. The culture of…read moregenuine caring is evident in every department and every employee.

From the owner: Mayo Healthcare in Central Vermont has seniors covered with four levels of care - residential care,…read morememory care, rehabilitation, and nursing home or long-term care. Our award-winning and licensed nursing staff provides state of the art and expert long and short-term care. Our staff offers a compassionate and supportive environment with individualized plans aiding seniors in improving their quality of life.

My loved one was sent here mistakenly while waiting to have some MRI's scheduled, but was told it…read morewould take over a month or so to get an appointment. As a result she was sent to Hudson Health System where she has been for months given pain meds as well as physical therapy. A complete waste of time when she could of gone directly to an orthopedic surgeon to evaluate her medical condition.

I had a care manager with them for about a year and she knows I live in a locked building she knows…read moreto wait until I come down to get her to come inside ok well let me tell you something the other day we had an appointment for 2 pm at ten to 2 I said my PCa left early I am gonna walk the dog quick if I am into at the door I be there in a few minutes it only take like ten minutes to walk the dog ok well she says she was getting a flue shot so she was running late she was usally 5-10 minutes late ok no problem that's her mo well let me tell you something she was 27 minutes late for an appointment that was supposed to be an hour long which made me have to cancel my appointment with access vr that took me a month to wait for ! Than when she finally got to my building she said oh someone let me in well I still went downstairs bc the elevator is locked well she was not waiting at the elevator so I go to the door she is not at the door I text her and she like oh I ran up the stairs but there locked well dummmy if it's a locked building what makes you think the doors aren't going to be locked so then she like I am taking off alls I said to her is i was a little out off by the situation I mean she get a flu shot when she supposed to be meeting with me if you pay taxes you should know Medicad pays for this service and she is on your dime getting a flu shot when she supposed to be working ! Ok then she takes off and they still billed Medicad ! Well then about a few weeks ago I asked her to make me a Medicab appointment for December well she says you can't make it that far in advance remind me a few days ahead I think she was hoping I would forget well I called Medicab and guess what I just made the appointment and it's a few months before so she lied ! Beth is a liar ! Than I was apply for owpdd services and she was supposed to help me nope she didn't lift a finger to help me ! So if your thinking of applying to get a case worker from here think again go with someone else bc they suck oh if you think Beth is the only one who sucks think again my friend I won't say who who lives in my building also has them as a case worker she almost got evicted and when she told her case worker her case worker told her she couldn't help her well my friend called me I told my friend to call legal aide and in my friends circumstances I told my friend to also get sober and call healing springs in her circumstances well bc of the advice I gave my friend she kept her apartment but her case worker didn't do crap to help her and she getting paid with your tax dollars ! Well don't worry I made a report to Medicad that they billed for an hour that I didn't get services for an they didn't bother to call me the next day to follow up so I let them know I reported them for fraud well they didn't like that so they referred me to other agency's ! I said wonderful! To add insult to injury they sent me a letter in the mail informing me they hadn't referred me to another case manager ! So another lie by fort Hudson ! I implore you do not choose them as your case management they are awful they lie and they suck at there jobs at least 1000 times I asked Beth to fax sow thing to dss and she said she did I would follow up and call and she never did I would have the social worker here Madison do it and when I call again they say oh a Madison faxed it oh ok so Madison did his job who is paid by housing but my case worker who is paid by my Medicad is committed Medicad fraud every damn day ! Please report fort Hudson for medicad fraud they are the absolute worst agency ever

My loved one has been living at Rutland Healthcare and has received consistently good care and we…read morehave had great communication with the staff.

I'm having to be present far too often to feel comfortable my family member is ok. I get frequent…read moreassurances that simple, reasonable requests are actually simple. But with an uncanny frequency I'm hearing that each request requires "activities," some department that seems to exist only as a voice on an answering machine, to do something impossible. Recently, when an endless stream of announcements of winners of some contest were being yelled into the PA system, staff told me they couldn't request the volume ne kept to a reasonable level bc that was management. Ridiculous! So I made a call to fix a problem mgmt was causing for all employees, families & visitors bc staff leadership couldn't find their way thru to pick up a phone. I'm not impressed by management policy nor nursing leadership on the floor, although most front line staff are personable & caring. I've only witnessed a few CNAs being less than respectful.

I have two relatives in The Landing at Queensbury. One is special needs, the other is elderly…read more The staff has been exemplary. They are very friendly and patient with their clients, and with us, the visiting family. They keep up on everything. If a light goes out, they are there. Plumbing? Solved. They recently installed new air conditioners in every room. Room service dusts and vacuums and keeps the bathrooms up to snuff. The staff is cheerful and friendly, they make sure my relatives take their prescriptions on schedule. The entire place is very clean, it never has odors, not even antiseptic. We are always greeted with a smile at the front desk, and the people hanging out (residents) are never sad faced. The food is, from what I've been told and observed, decent, and there is variety. They have a shuttle to the mall, the YMCA, and to the Senior Center downtown in Glens Falls. I have not met a sullen or crabby resident in the place in 3 years. Also, if your so inclined, there is a long paved non-vehicle bicycle path just across the street, and just past that is a seasonal ice cream store. My father in law can see deer from his room, and the deer walk up to the windows in the winter. The eating area faces the woods, so they see birds, deer, and residents lapping the building on the surrounding walkway. All in all, we think we really SCORED when we found this place. Plus, it is reasonably priced, which helps a-lot.

If you care about your loved one, I would strongly consider placing them in a different assisted…read moreliving facility. Have the ability to see through the smoke and mirrors when you tour the residence. Many different things happened to my family member that I wouldn't want to have any family endure.

Unexpected surprise! The staff are truly caring from their hearts in everything they do for my…read moremother. She has gained weight which was needed, has fun in activities, and after many years of being alone has developed friendships! What goes on inside this building has given me piece of mind that my mother is in the right place to have quality of life for the rest of her years.

From the owner: We have 8 rooms available. Call today for a tour!read more