Absolutely beautiful arrangement! I placed a last-minute Mother's Day order from North Carolina to…read moreOhio, and it still arrived on time. The flowers were fresh, vibrant, and great quality. Highly recommend!

DO NOT USE Flowers on the Vine! Be extremely cautious if your FTD order is routed to this florist…read morein Willoughby/Willowick, OH. Both my sister and I ordered funeral flowers for my father-in-law's service--one order placed directly through Flowers on the Vine's website and the other placed through FTD via a local florist. Both orders had the correct funeral home, date, and time. I even emailed Flowers on the Vine the day before the service to confirm receipt. When they responded, they sent the wrong order details--my sister's FTD order--which is how I discovered her arrangement had been routed to the same florist. When I arrived at the funeral home an hour before the service, neither arrangement had been delivered. I called Flowers on the Vine twice, left multiple voicemails, and sent an email. No one answered and I received no return call. The funeral home staff checked all entrances multiple times during the service--no flowers were ever found. After the service began, I finally received an email response and went back and forth with the owner over several emails. While I understand mistakes happen, there were multiple opportunities to fix this situation, and no attempt was made to resolve it proactively. At one point, the owner asked ME what I wanted done--despite the fact that no product or service had been delivered. The obvious answer was a refund, which should not have required my suggestion. The owner claimed she had photo confirmation of delivery. When I requested it, she sent a photo of the outside back door of the funeral home--with NO FLOWERS VISIBLE. This is not proof of delivery. She then stated that drivers are "skittish" about taking photos inside funeral homes, which doesn't explain why there were no flowers in the exterior photo. This is also when I learned deliveries are handled through DoorDash. I was also unable to get a clear answer about whether there were other flower deliveries for the service, which meant we couldn't properly thank other senders. I requested refunds for both orders on January 9. By January 15, no refund had been issued, and the florist my sister ordered through had to call to get the FTD order refunded. After I followed up multiple times with no response, my dad's direct website order was finally refunded on January 18. NEITHER REFUND WAS PROCESSED WHEN PROMISED--only after persistent follow-up (multiple voicemails left and 15+ emails over 9 days). This experience felt disorganized at best and dishonest at worst. The only reason I chose this florist was because they ranked highly in Google search results. If I had not been physically present at the funeral, my family would never have known the flowers were not delivered--which is especially concerning for anyone sending flowers from out of town. Additionally, the business phone number has no identifying voicemail message, calls frequently go unanswered, and communication is extremely unreliable. This was an unacceptable experience during a very sensitive time. I would strongly advise choosing another florist.