Top notch quality care and compassion. I never felt like an insurance claim but an actual person…read morewho gets above and beyond care.

Title should read: Gulf War Veteran Shown the Door! Let's be…read morehonest, PATIENT CARE BEGINS WHEN YOU ENTER THAT FRONT DOOR PERIOD ANDREW! Listen, as with any payout at the end of the day it's about ROI, Return On Investment for all you non-business types, aka what value am I getting for my money! I see a Typical Positive Review: "Dr. Moyes talks to his patients" Well this long time customer would sure the hell hope so and question the intelligence of the individual that took the time to write the review if it wasn't just another employee/internal BS! Up front I informed this what appears to be an incompetent assistant that called me back for the initial exam the prescribed eye drops were going to be overnighted by the VA. Yes, on Dec 11th, 2025 this Gulf War Veteran was scheduled for a procedure to improve vision after multiple cornea transplants. After checking in I'm She begins to harass asking if "there's not a local pharmacy to pick them up?" I said, "I told you they are going to be shipped and they should arrive today." She then states, "I still have to ask you!" Understand at a minimum I believe in order to deal with the public on a daily basis whether it be in the profession of patient care or any other line of work in customer service/support you should be an EFFECTIVE LISTENER! As a War Vet where lives were once on the line please know I have a low tolerance for BS when it comes to incompetence and those paid to do a J.O.B! With the unemployment rate as high as it is I DO NOT understand with individuals like this employed taking up office space hired by Moyes Eye Center. Who's in control of QA, ensuring patients are top priority when entering your front door?! "Andrew," Dr. Moyes if you choose, explanation after hearing about the situation "this is family" for yes another one of those employees that SHOULD NOT be in patient care PERIOD and so it's the end of the road for not one patient (aka Customers) but two! Andrew, Please know this long time patient has contacted the VA for a new referral, preferrably without all the incompetence, because it appears you've lost touch with once was a decent operation! I fully understand dollar bills have a tendency to control that matter! Andrew, this war veteran has choices and you've lost my respect because it seems that through business growth across the KC metro it's become all about the dollars and less about the emphasis on quality patient care and DO NOT think for one minute I will not spread the work Andrew! Please Know the individual that followed/cleaned up after your dysfunctional hire did beautifully/superb in her assigned duties although you preferred to jump to conclusions for only you know why! I highly recommend if you're going to take money from the deserving War Vets in this region you at least train your staff instead brushing off responsibility! Ultimately he enters the room with his NKC location sidekick Dr. V, (Verachtert/ Anthony if you choose) who participates in the ridiculous patient shuffle on a daily basis! If you know you know! Patients waiting up to 45 from my experience and this goes back years according to others that have ultimitely had it with this operstion! Andrew apparently has his mind made up after that office liability approaches with her side of the story, perhaps presenting that race card! He asks "what's going on." I DID NOT hesitate in letting this clueless individual know that I DO NOT APPRECIATE being brushed off and disregarded when providing pre-op information to an incompetent individual who's goal seemingly was to dictate how I go about getting the requested eye drops. No, it was more than apparent that she did not like my response/s. But if you ask Andrew "That's Family" this liability's approach to substandard patient care! Yes, incident reported to the VA as he should not be on that list as this was not the first situation/encounter where his "family" seemed to have other priorities than providing top level care for those "Customers" walking through that front door and so it's the end of the road!

Total issue with billing! Deceitful…read more Checked ahead to confirm that my appointment was covered through my insurance and then received an invoice. They could care less!!!

Eye Check Quality of service is a 10…read more Very professional Office Follow up excellent The flow from making the appointment, to signing in, Walking through the process was excellent. They also have a box for old glasses to give forward.

I'm a huge fan of Laferla Family Eyecare. I know its a weird thing to say about an eye doctor, but…read moreits true. I first started going to this office about 5 years ago. Unfortunately I moved away shortly after starting here and never found an eye doctor I really liked in my new city. I actually considered just staying with Laferla and coming back for my appointments. Well I am back in Kansas City now so I have started going here again. Once again they have wonderful service, a friendly staff, and very knowledgeable doctors. They also have a great selection of glasses. I would definitely recommend Laferla!

Wonderful Staff and Doctor. Everyone in the office is friendly and makes you feel like you have…read moreknown them forever. The Dr gives a thorough exam and explains things very clearly. I recommend this office for your next eye apt!

We have been going here for many years and absolutely appreciate the exceptional service! There is…read morealways time to chat, listen to concerns, double & triple check for the best option! Truly a local treasure in our community

I called ahead and asked for their rates for non-insurance holders, and it was cheaper than the…read moreother eye doctors in town. Then, when I got there, they wanted me to add on the additional eye x-ray for another $45. I said I didn't need it, but the doctor insisted on it. If they were going to insist on it, they should have told me up front. FYI- they didn't see anything with the X-ray. Then, when it was time for the glasses/ lens, I brought in my own frames and they had me sign a form stating that if they broke my frames, they would not be held liable. I should have left then. Who breaks frames and then still blames the customer? FYI - the frames came back in 1 piece. I probably won't be back.

I really wouldn't trust my eye health to anyone else . The entire staff is friendly, thorough and…read moreaccommodating. I've been going to Dr. Butcher for years, his exams are always do accurate. I'm always in awe at the end result. I can read any print regardless of the surroundings. My career is very dependent on my accuracy, and Dr Butcher has played a big part because he listens, strives for the best vision you can achieve.

I have been a patient at Discover Vision on N. Oak for many years…read more I had an appointment this week at 3:30. The tech didn't come an get me until 3:55. That was somewhat upsetting but I didn't say anything. After the tech finished her exam at 4:15, I was not seen by the eye doctor until 5:00 or a few minutes after. I waited in the exam room for 45 minutes!! The eye doctor apologized and said they were backed up. I understand scheduling issues but someone should have at least came in and told me what was taking so long. When I walked out of the exam room, everyone at that check in desk were gone, lights were out and the place was shut down. I then had to be walked back to the eye glass area to pay my $10.00 copay, which I felt should have been free. The fact that my insurance is paying for this exam is really upsetting. I will find another eye doctor who is not with Discover Vision. I would give them NO STARS but that was not an option.

When I told the ophthalmologist, mid-procedure, that my eye wasn't numb and that she was hurting…read moreme, she kept going anyway. It was painful. I called afterwards to say I needed more than Tylenol for my pain, but they refused to call anything in for me. They didn't see me as a person. Zero concern for my pain level. What do you call it when someone who has the ability to relieve your pain refuses to do so? I wouldn't recommend Sabates to anyone.

Just booked my appointment and Cheyanne was a delight! Keep her on the payroll, Sabates, she makes…read morea great first impression!

Great staff, knowledgeable and friendly. I am new to KC and to this optometrist. Dr Early was very…read morefriendly and professional. I've worn contacts for 40+ years and haven't changed my contacts for a while. She wanted to find the best bifocal contacts so that I could see better both far and near. I tried multiple pairs of contacts and found the ones that worked best for me. Thanks for your diligence in helping me find a good fit.

I would like to begin by saying that this is not about this location. It is about the location in…read morePlatte City, Mo on Kentucky Ave. To begin, I have brought my cousin to Vision source for years because her father works nights and isn't awake during normal business hours. They are aware of this. Well, I had thought everything went smoothly. She received her glasses and everything. About a week later, I received a call from Children's Mercy Hospital saying they had a referral for my cousin because she had liquid buildup in her eye. Now, I kind of went silent for a moment and I asked who made the referral because I didn't know anything was wrong. They didn't say anything to me. Well, my cousin overhears this and says "Oh, the doctor referred me because something is wrong with my eye." So they left a 15 year old to tell me or her dad. They called me today to verify she had an appointment. I called them back and said "Yes, I made the appointment. Can you explain to me why you told the minor something was wrong and not the parent or the person who brought her in?" The lady on the phone then says that they don't have her father's information and there was no consent on file. But I called before her appointment, and they said we were good to go. I even asked if they needed a letter from her father saying I could bring her in and be told whatever may be important to know. They said no. Well, they claim they don't have it today. So, I said, "The next time this kind of thing happens. Perhaps ask for the phone number of the person you need to talk to. I have his number, so does she. My issue was that I was shocked to find out my cousin needed to go see a specialist at 15 for her eye with a surprise phone call from a specialist." Don't excuse your lack of action by lying to me. If you really didn't have his information, you knew very well you could ask for it. I was asked for it today over the phone. That made LESS sense.

I had a great experience from walking in the door, seeing the doc and ordering glasses and…read morecontacts. Amazing customer service! And my glasses were perfect!

I came here for the first time to order glasses. The family in front of me paid and the system shut…read moredown, so the manager said they had to leave and it must be their card. The family was sobbing at the cash register saying that it the payment went through and took their money and they really needed the glasses, but the manager threatened to call security to have them removed because she didn't know what to do. I should've turned out and ran, but instead, I decided to get my glasses because I had a coupon. She then made fun of the family to me, Checked me out, Ordered my glasses and said she'd call me when they are ready. It is now been three weeks. I have no glasses, no receipt because she said the system was down, and they also took my money and charged my insurance. I cannot recommend this place less. I cannot even get through to any customer service because everything is a robot and it shuts you down after hours.