Absolutely terrible rental experience. I rented a wheelchair from them to take my older mother to…read moreNYC for a day trip for dinner and a stroll through the park. I preformed a quick test with her in the drive way prior and it seemed fine. The next morning we left early for the airport and upon wheeling into the terminal the front left tire started vibrating. I slowed and it started again. I mentioned it to the Delta Airlines agent and she attempted to fix the issue but to little surprise, wasn't able and went out of her way and offered us a wheelchair as we were just going to be back that night. Upon returning, I mentioned to the clerk and I asked for a refund. She refused and I even offered to push her but she insisted on pushing me, a whole 145 pounds. The chair wheel started to slightly vibrate but not as terrible as when my mother was in it but she refused to acknowledge it. I pointed out the wheel and she slowed and told me to put my head up and completely ignored the situation. She continued to refuse my refund. She insisted it was a brand new chair. Horrible customer service and I hope they fix that chair before somebody else rents it and has a terrible experience!

Can't say enough great things. From pick up at the beginning of our trip to the ending. Service was…read moreoutstanding!

Our experience with Steve from On the Spot Mobility was excellent. He answered his phone promptly…read moreand came to our home the very next day. Steve is knowledgeable, professional, and genuinely pleasant to work with. We had a power recliner that needed a new motor, and transporting it to a shop would have been extremely difficult for us. Steve handled everything right in our home -- he diagnosed the issue, ordered the necessary parts, and within just a few days had the chair working perfectly again. The cost was very reasonable and saved us a great deal compared to buying a new recliner. Wonderful service all around. Great job, Steve!

This gentleman was so kind to help me over the phone. I'm not even in a service area. As far as I'm…read moreconcerned. He's ready for Saint Hood. Thank you so much for your help. I can't tell you how much you've helped me. I'm severely handicapped and my chair going down as a real problem. I'll never forget your help and kindness.

The Employees here were prompt in returning my/my Dr.s phone calls and scheduling appointments…read more They are very knowledgeable and patiently explained the use/care of the equipment/supplies and answered all of my questions. Although the facility seems fairly small the seem to provide an extensive selection of medical equipment and supplies, equipment ranging from wheel chairs and canes to custom orthotics. I would venture to say, if they don't stock what you need then they can probably get it for you.

I really appreciate this business. I was down in Florida on deployment and needed some medical…read moreequipment that I had forgot. They had what I needed and delivered it. Very friendly staff. I recommend this place.

Needed to rent a scooter last minute for our Disney vacation trip…read more Booked online the day before our trip and they delivered it to our Disney hotel the first day of our amusement park day. The process was so easy. He delivered it at 8am and met in front of our hotel. He taught us how to break it down to fit in our car and answered all our questions. We used it at all the parks and did not charge it once at any park. The scooter lasted the entire day at every park! We were very shocked because we had seen a lot of scooters needing to get charged at the parks. We'd only charge it overnight. We ordered the sunshade as well, which was definitely worth it for the unpredictable Florida weather. We decided not to go to the park for our 5th day and was just going to drop it off at the location, but he came right away to pick it up. Such a nice experience and great customer service. Definitely always include the damage waiver though - better to be safe than sorry! Definitely recommend this place!

They are liars and refuse to give me my refund!!! I've called several times and now my number is…read moreblocked!! They have my credit card details and I am so angry that they are doing me dirty!!! Do not rent from them, go with a more reputable company!!!

Rented a scooter during our Orlando trip. The biggest downside was delivery timing -- the scooter…read morewas supposed to arrive between 9:00 and 9:30 AM but didn't show up until around 10:15. It put a damper on our morning plans and was pretty frustrating. That said, the delivery person was very nice, helpful, and loaded the scooter into our car for us. The scooter itself was in great condition, worked well, and was exactly what we needed for the trip. If timing improves, I'd have a much better overall impression.

Well the service was great. They sent my scooter the night before the guy rosillio was sooo nice…read more And the one i spoke to on the phone was kind and helpful. One of mu chargers was not charging within 1/2 i had another. They were fast loved the service. Would i rent again hellyea this the 2nd time i rented with them the first was in 2021. They were great then also. Thanks guys and have a great and safe holidays its a pleasure doing business with you

had a miscommunication with them and the owner contacted me and helped me and was very committed to…read moreproviding great service. I will definitely contact them in the future!

Absolute poop show, a complete waste of time. Called 2 times to verify part I need was there in…read moreuseable condition. Spoke in detail of how part was removed correctly to not cause damage of electrical parts that are built in. Got a phone call telling me part was pulled and again asked if it was removed and secured correctly and was assured it was. Drove 45 minutes to pick up the part that WAS DAMAGED DURING REMOVAL. Dude actually had the audacity to ask me if I wanted to buy the part and TRY it to see if it still works. Place is a complete joke with 1 lone employee answering the phones, bunch stand around do nothings and incompetent folks pulling parts. All I got was a "sorry bro", they could not care less about wasting your time.

Shannon and David are amazing people. I got an EZ lock installed in my vehicle today and things…read morewent great. The installation was fast and professional and the customer service was outstanding. The price that they quoted me was cheaper than two other mobility places in Orlando. I'm sticking with this small business because not only they've been in business for over 40 years but because they are honest and friendly! Highly recommend!

I've been coming here for my adapted mobility equipment for my van for over 20 years. Shannon and…read moreDave treat you like family.