My husband and I came to this spa to have a couples massage for an hour. I called ahead and we were asked to come over at 5:40pm. We got there at 5:35pm and as soon as we were greeted, the owner already asked for a payment of $160, even before we got the service. I almost hesitated but I desperately needed a massage . We were then brought into a room and was asked to lay down. The owner did mumble that her co-worker is still busy. 6:00pm came and no one has come yet, and by 6:10pm, my husband asked me if we should get dressed already and walk out. That was the time when the owner and another lady came in to start the massage. The owner did my massage. She started on my head and it felt like she was rushing. Then in the middle of my massage, the phone rung and she answered it. Then walked out the room after 15 minutes to cater to someone who walked in. She was gone for a couple of minutes and did not apologize when she came back. Then for my husband, he told me he almost fell from the bed when the lady tried stretching him. I did hear the lady giggled and my husband confirmed that it was because he almost fell and she did not apologize to him. He also said that the pressure was inconsistent and mostly it was more on just light massage, even though we told them we want a deep tissue/thai combination. Then by 7:00pm, the owner said "Okay, all done!" And the lady who's doing my hubby's massage also said "done". We both looked at the clock and we knew we were short-changed. So before we walked back to the front desk, I asked my hubby how much he wanted to give for a tip, and he said $10. So i told my husband, give $30 for both of us. When he wrote the tip on the receipt, the owner asked if he can make it "$40"... And my hubby said well you guys didn't complete the one hour, it was only for 50 mins. And the owner said, we came inside the room at 6pm. And I told her "nope as we were about to get dressed at 6:10pm, and you made us wait for 30 minutes." She then agreed $30 is okay. We are generous tippers when it comes to massage if we feel the masseuse worked hard for it. But we were disappointed on the service from this business. If you'll ask me, just avoid this business. read more

We did a couples massage. My husband got the owner, I had a massage person. The owner kept having to stop and go wait on people walking in. With no apologies to my husband that she was leaving or a sorry when she came back in. My massage was pretty good my husband got short changed. read more

I had a very sore back from golfing so me and my partner decided to get couple's massage. We walked in and was able to get serviced within 20 minutes! I'm pretty sure I had the male masseuse that everyone in the review's were talking about and I found his massage service to be extremely enjoyable! He worked on all of my sore spots super well and I came out extremely relaxed! My partner said his massage was super good and that the masseuse worked super hard on his overdue knots. We did have to pay beforehand BUT they don't make you sign until after you finish. I'm sure this is a direct result from walkouts so I completely understand. If you want an extremely well done massage then go spend 2x the price at Massage Envy. At the end of the day, you get what you pay for and for the price I paid, I'm extremely happy about it. Regarding to the discrepancy via the website and in store prices, I can easily tell you why that is: they paid for a website developer and/or probably don't have the technical knowledge on how to edit a website (it's very hard, and even harder when you're an immigrant). It's also not that big of a discrepancy either ($10). Reminder that not everyone has the privilege of being born in America. Insinuating that other practices are being performed (via Sara's review) is racist and flat out ignorant. read more

AVOID THIS PLACE!!!! They must do something well here but it's not massages! They have you pay before they even give the massage. That should've told us something. The lady that gave my husband a "massage" dropped herself on him, and kept throwing his arm very roughly. She had no experience in giving massages what so ever. The man that did my massage was very rough and fast. It's like he was in a hurry. I became dizzy at one point and asked if he could slow down. He kept telling me to relax but it was hard to do. I would give this place zero stars if I could. This was the worst massage either of us has ever had. read more

More like jack hammer than deep tissue. Worst massage I ever had. The male therapist wouldn't listen when I told him to go slower and not so much pressure. He actually seemed angry and aggressive. His negative energy was all he transferred. It didn't seem to know what he was doing. And was just beating on my body like a jack hammer. This place was awful. After getting my massage, I came here to write a review. And noticed that there are a number of reviews complaining about the male therapist. He was rough and unpolished. I think he may have actually injured my neck. I might try again with one of the females. But it's also terrible with the language barrier. I didn't realize that this was a Chinese massage place until after I arrived. All of the Chinese massage places tend to be too fast. But I have never had my body handled so roughly. Like literally throwing my arm off of the table. And using his forearm and elbows the entire time. Using the forearm is horrible. I can get that with a massage chair. I pay a human because I want them to use their hands. I get sometimes you have to use an elbow. But this whole thing was awful!!! I really didn't want to pay. I did leave a small tip because I think this guy though he was doing a great job. But I told him at 10 times to slow down and not use so much pressure. Either he didn't listen or he didn't understand. He kept telling me to relax. How can I relax when you're beating on me with absolutely no rhyme or reason. It was like he was taking out his anger and frustrations on me... Soooo Awful!! read more

Terrible customer service. They advertise 60 per hour on the website but then when you get there it's $70.00 the receptionist was rude, then if you pay by credit card it's an additional $5.00 that they don't tell you about then if you try to give a $10.00 tip they actually said it's not no enough. And quality of massage not worth $70.00 read more

Vivian Spa - Vivian Massage - Massage Near Me - Flagstaff, Arizona

My girlfriend and I got a 60 min couples massage. Overall experience 3 stars - mine was 4 stars, hers was 1 or 2 stars. Mine - female masseuse, good technique and generally good pressure, though a few techniques were different (neck massage) Hers - male masseuse, bad pressure throughout and way too hard even though she told him around 30 times 'too hard' - bad technique (she said it felt like a back rub with no massage technique) If going, suggest asking for a female masseuse. read more

Came up for the week to Flagstaff for a nice vacation. Wanted a massage for a friend and myself. Website stated $60/ hr for 1 hr massage, but when you arrive , it is $70/ hr. Not a a big difference, but mentioned the price difference , but did not comprehend. Once massage started, I don't believe there were choices of what type of massage you got. No questionnaire concerning certain areas to avoid due to previous surgeries. If you don't have precarious areas to be careful ,then you go at your own risk. read more

Great massage at a great price! We had an awesome couples massage here you do have to pay up front but that is not abnormal to me! The ladies were super friendly and did an awesome job! read more

Went to get a massage from the lady at this place and I paid for a full hour massage $75 dollars she says because you took a shower we only do 30 minutes but charge full hour, very rude lady and and after she want tip for giving me 30 minute massage. No bueno! read more

my husband and I had a couples massage here. he had a woman who was pretty good. I had a man and I was not very happy with his massage. we got done 40 minutes later than expected, we waited over 15 minutes on the table. then probably over ten minutes of my massage consisted of him vigorously shaking me, pushing me back and forth hard. it was a very uncomfortable massage technique. I tense and left quite sore. the massage overall was very rough and not soothing. i was unsure of how to address this issue due to langueage barrier and it just being uncomfortable. would not recommend read more

came here for a couples massage. we both enjoyed it a ton! very good pressure and hit all the weird areas. beds were comfortable, warm and room was clean with nice ambiance. will definitely be coming back read more

I tipped the lady on my way out and she said "no no too little." In shock that she had the audacity to say that instead of "thank you" she demanded MORE for a TIP. For one, in America tips are a gracious gift, not a wage. My tip was my way of thanking her and I did not have to leave one at all! If they demand a higher tip, it should be added onto the initial massage fee. They have it completely confused in America. And Secondly, the price plus the "demanded tip" was NOT worth the amount of money. read more

If I could give zero stars I would - I called to make a reservation, I was told no need for reservation just walk in - I clarified to make sure someone could see me, they said yes... I drive to location only for a lady to tell me that they were busy & could not see me .... Really really bad read more

My husband and I are visiting Flagstaff from Mesa and we are low key upset that this place isn't closer!! We read reviews from other people, and were hesitant and worried about booking. But we are so glad we did!!! We got a couples massage and it was amazing!!!! So good! 10/10 would recommend read more

My masseuse was good... but there were so many issues that I didn't enjoy myself, can't possibly give any more stars, and won't go back unless a lot of things change. Here were my issues - 1. If you pay with a card there, there is a $5 charge! They say it's from your bank but I don't think it matters - the business needs to find a way to get around that charge just like every other business. When I scoffed at the charge, she told me to walk up to CVS (just a minute away) and use their ATM. I did that - cutting into my massage time - only to find that THAT ATM charges me $3! Later, I got another $2.50 fee from my bank in addition to the ATM charge, so I ended up paying even more than the original $5. I feel this card-charge is something they should share with every single person over the phone before they come in for their appointment - I easily could have stopped for cash! Failing that, they certainly shouldn't recommend that you walk to CVS without mentioning that you'll still be charged a minimum of $3 there plus your bank's fees later! 2. They have you pay - and tip! - before receiving your service. This is awkward and just not how it should be. For a bad massage, I will tip 18%. For a good massage, 20%. For an excellent massage, 25%. I chose 20% since I couldn't possibly know. We should be allowed to pay and tip once we know the quality of the service! 3. My masseuse didn't ask if I needed to use the bathroom before my massage. 4. They covered me with only a (small, not soft) towel. This was problematic on so many levels. My feet were never covered at all and they were FREEZING the whole time. Also, the towels are small and I am a large person (~200 pounds). I felt really exposed and uncomfortable the whole time, and sort of vaguely cold all over. What reason in the world could there be for not using light blankets as I've had in every other massage in my whole life? 5. Two employees came in to the building while I was getting my massage and both talked very loudly, seemingly unconcerned with this being a place of relaxation. On two occasions, they actually spoke through the door to my massage therapist who RESPONDED TO THEM through the door while massaging me. All of this was distracting and unprofessional. 6. My masseuse left the room 4 times - 2 times were to get hot towels and stones (this is fine) and 2 times to go speak to one of the employees that walked in (absolutely not fine!!!). Even worse, on every single occasion that she left my room, she LEFT THE DOOR OPEN!! She knocked it to nearly-closed, but didn't latch it. Especially knowing that there was another person right outside the door, and being barely covered at all by this thin towel, I felt incredibly uncomfortable. At the end of our massage, when she left the room, she STILL didn't latch the door! I had to stand up quickly and try to wrap my towel around me and then close the door fully myself. 7. I lost a few minutes in the beginning of my massage because of the CVS/ATM trip. Then my massage ended 4 minutes early. Losing 10 minutes on a massage really matters. There's a reason you pay by the minute. I like a lot of pressure, and I think my masseuse was tired, but that's not how it works! All in all, I went to this place because it was a little bit cheaper than other places. But in the end, I got 10 minutes less for my money, and spent $5.50 on ATM fees so I don't feel like I ended up paying the same price for a less formal service. Even though my massage itself was good and my masseuse was really dedicated and friendly and gave good pressure, I wasn't able to really enjoy myself because all of these issues. If all of this stuff changed, I'd go back. Until then, I'd rather spend the wasted ATM fees on giving a bigger tip to my masseuse, and to feel warm and relaxed during my massage. read more

I only did a 30 minute massage but she is amazing I will be back place is clean and the staff is very nice

Being a small town there are only a handful of massage places to be had here in Flag but this one is by far the best. Very nice place and the ladies there are very sweet!! Love it here! read more

Great service! If you pay cash, no extra fees. Provider was receptive and worked on the areas I indicated were sore. Warm room, clean bed, walk-in was fast and easy. I paid for and received exactly an hour of treatment $70, would do more next time. read more

So I called back to speak to someone today. Yelp listing says Yiz owns the place and Yiz also responded to my review. See thier response to the review below by christie a few months back. Yiz replies that they don't ask for tip upfront but then replies to me that they do ask for it upfront. So when I asked today for Yiz, the person who answered the phone says they dont know who Yiz is. I really want to be s good customer and work with a business which is why I tried to call back to talk about how uncomfortable I felt after the woman got aggressive with me giving her a tip and then getting upset when I asked could I do it afterwards. I wanted to let them know that just that simple interaction turned me off from the place. Why would I want someone touching my body who has negative energy. When I told them about the negative energy they responded with " Sir we are not doctors we can't help you with energy". I really am beginning to think this place is not legit and that "massage therapist" probably doesn't know how to give a proper massage. If she does its probably terrible. And to the owner... leaving responses to customer bad reviews does not solve having bad service. CHANGE YOUR WAYS!!! Thats why I tried to call and talk it out. Total failure in my eyes. I urge anyone to STAY AWAY! read more

Super friendly staff, we were on our way to the airport to go home ans needed a quick massage, they were able to take us in 10 minutes! Thanks yall a bunch read more

Just finished getting our couples massage here with my girlfriend for our 1 year anniversary. I've never had an "Asian style massage" and now it's the only kind of massage I'll be getting! This place was awesome! Hit all my trigger points and I feel like a million bucks! 10/10 highly recommend! VERY affordable! i will be back very soon! read more

After reading the previous reviews I went to Vivians Spa expecting a good massage. That didn't happen. First red flag was when the girl said to pay first and then asked for a TIP, before the session. It was no where near a relaxing massage. I could go on but will be decent. For a "real" massage, go elsewhere read more

We had a couples massage today and we can't say enough good things of our experience. Both therapists were wonderful and we will definitely be return! read more

Enjoyed an hour long couples massage last night. They were super kind, and receptive to us asking for specific pressures in specific places. Great environment, fair pricing, and focused on making the customer happy!! read more

Ahhhhhhhh-mazing massage. One of the best I've received on my cross country travels! Easy walk in service, clean and friendly. Defiantly relaxed my muscles and stiffness after 3 days of long driving from the east coast. I will defiantly have this place bookmarked and will return on my future travels as well as during my month long stent in northern AZ. read more

Great place if you want a professional and relaxing massage I would not hesitate to return again I sincerely recommend it especially when we drive too much read more

Great Asian-style massage at an affordable rate. My masseuse focused on the areas I requested, plus specific points she noticed during my session. It was a different experience than the American-style massages I've always had, and I'm so glad they were available for a last-minute booking on a Saturday evening. I even got the hot rocks treatment for my low-back pain. read more

The staff was very friendly. After hiking the Grand Canyon my legs were killing me the massage work done relieved so much pain and tension I was carrying in my legs. read more

We are from out of town we called on a Friday evening for 2 massages and got in within an hours time. The place was nice and clean. We both received good massages. Thank you read more

My experience was vastly different than the five star reviews posted. I have been getting massages and reflexology for many years. Let's just say if you have any sense of modesty this place isn't for you. I was extremely uncomfortable and couldn't relax for most of my massage. And yeah, I should have stopped and left, but I kept hoping it would get better. It didn't. Wouldn't recommend. read more

Great Asian style massage. I and my wife have been there twice. Both times we've had great, very relaxing, massages. The staff is very friendly and also very attentive to making sure you're getting a great massage. read more