UPDATE: They have been out twice since. The last time replaced ALL parts of the system and still a complete failure. Now they are not returning my calls again! The only thing they do well is take your money, even though when they called to run the card I said no. Stay away from this system. I am really at a loss to explain how bad they are at all levels. read more

Worst service I've ever encountered. I entered into a contract in June 2015. Today is October 17 and my installation has not been completed. I do not have a working alarm system nor do I have a doorbell that rings...inside, that is. It only rings outside. I have nothing positive to say about this experience. They were supposed to be here today between 11-2 and I have waited around all day. When I called at 3, they said that someone had cancelled my appointment because they weren't able to confirm with me. I spoke with someone yesterday and confirmed. They offered to set up a new appointment...on NOVEMBER 7. Seriously???? Doesn't paint a very good picture with regards to leaving my home security in their very incapable hands. I want to put my security in the hands of a company with a collective IQ of over 100. read more

I really do not know where to start! I've had nothing but problems with this system. When Rep first came the are very attentive until they sign you up,and then you can never get any resolution.My husband and I solely got this service because of the camera feature because of my disable brother we take care of, i explained that we needed so in case we need to run errands we need to see inside our home, Well when the camera does record it does not record all movement, for the past two and a half months the camera is not working and three techs have come out and none will say the same thing, they all act like they have the solution and it may work for a few hours and back to square one! When calling for service due to this issue it's always two week late appt. I explain how important it is for the camera to work but no one seems to care. I spoke with Supervisor Peyton she was very nice with promises and have fulfilled not one! I have not had the ability to see camera on my phone since the beginning of Sept.Vivint excuse if Apple has not sent them an update! So all customers with iphone and up date will have this same problem. I have requested to cancel this service and get full refund to to VIVINT INC. has not fulfilled their contractual agreement with us. My husband and I intend to call channel 7 tomorrow and bring exposure to this company and it's poor service. I originally had ADT and never one time did i have to call them for any issues! i am requested out of this contract and full refund of our money back!!!! I'm not sure where the base office is, im in the Hemet area.. but as I see the company is horrible in a whole.. read more

I've had Vivint service for a little bit over one year I've had nothing but problems since day one multiple technicians coming out trying to fix the system I've had everything in my house swapped out at least once and I'm still finding myself rebooting the panel every two days just to fix the glitches one of the worst security systems I have ever had in my lifetime they rather give me a credit every month then to fix the issue I've tried multiple times to cancel the service but I find myself on hold for hours and talking to multiple people and then leave my call get dropped lately I've been coming home from work and my thermostats are on God knows how long my ACs have it running but they say it's not their system on top of that I have these extenders plugged in all over my house and they have put multiple holes in my drywall in my exterior house to top it off i'm going to call right now because two of my cameras are down again and the rebooting isn't fixing them they're going to try to charge me $50 to have someone come fix your broken system again read more

Yesterday had a smooth talking salesperson come talk to us about our security system. He said he works on personal recommendations only and even called me by my first name without me meeting him beforehand. Services sounded good (free install, save you money on utilities etc..). Turns out there is a 48 month lock in period for over $50 a month. Once we agreed a service person came within the hour of the salesperson leaving. We were not ready for him to come and about a quarter of the way into the install told the installer we had to run and if we could finish up later in the week. The installer immediately called the salesman and told him who then in turn offered us a free month of services if we let him finish that same day. We declined and sent the installer on his way. We then started looking around on the internet and found many reviews that were not of the greatest recommendations so we sent in the cancellation letter. Today my wife calls the guy that sold us the product and told him that we had changed our minds and asked what we should do with the equipment the installer left here. He became very rude and disrespectful telling her that it is our problem now and he no longer wants to hear from us and also cussed at her before hanging up. After calling a customer service rep we were told that they are having issues with multiple people in/around the area. Never before have we been treated this poorly by people trying to sell services. We will promptly call all people we know and see if anyone has talked to them about this service and encourage them to not give a seconds worth of time. read more

If you need a home security system, STAY AWAY from these guys. Where do I start? First, my control panel was displaying absurdly incorrect information, and when I called them, they had to do a complete reboot of the system, which took the better part of the rest of the day to complete. While I was speaking with the rep, I also mentioned that the sliding door magnet had fallen off and gotten lost, because obviously the installers had not installed it securely. She said no problem, they would send me a new one, and it would be $45! For a MAGNET!?!? I told her it should be free, as the installers didn't do their job right, not me! She put me on hold, then came back and said she got "authorization" to waive the charge. 2 weeks went by, no magnet. Called again, spoke with different rep who said he would make sure it got sent this time. About a week later, it arrived. After looking at it, I realized I might already have something that would have worked just as well, and I found in a drawer, a cheap door sensor I had bought at a dollar store about three years ago (yep, paid $1 for the whole thing!) and tried the magnet on my sliding door, and sure enough, the control panel said my system was ready to arm again. The rep also had told me that they didn't have window stickers, which I found to be untrue, as on Vivint's own facebook page I saw people requesting stickers and Vivint was saying no problem, we'll get them right out to you. Also, Vivint's facebook page, as here, is loaded with complaints, very difficult to find a positive post on their own page! Also, just so you know, they cost nearly twice as much for the monthly monitoring fee as ADT and most others ($59.00 for basic system!) Do your own research, go to their own facebook page and try to find something good about them. Nothing but angry, frustrated customers is all I see there. My case is mild compared to what you'll see on their own page. Trust the reviews you see here, they are accurate. read more

I've had Vivint since last fall & have had nothing but problems. In theory, if it all worked according to the salesman, it would be a fabulous system. It took forever before the installation was complete. Over the past several months and several calls later, I have been unable to operate my garage door without getting out of my car and opening and closing it manually. YES, I have erased the app and reinstalled it SEVERAL times. If I turn my phone off and wait to turn it back on, sometimes it will respond. 5 minutes to open and close my door is unacceptable. My cameras are offline. Today I received a text at work saying that my garage door was open--I closed it manually. Shortly after, my doorbell rang, but I couldn't respond because it was suddenly offline. I've been burgarlized twice and that is why I got this system. Security is a very important function at my house. Unfortunately, I don't have it. The customer service rep offered to send someone over to troubleshoot my issues. Today it is May 18, but there is no one available until June 2. You call yourselves a security company? Please let me know when my contract will expire. read more