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    Ask the Community - Vivint

    ADI

    ADI

    1.0
    (6 reviews)

    These "frontmen" must be trained to lead an ADT Security System customer to think they are at your…read moredoor because your security system needs to be updated - beware - they are NOT from ADT. SCAM ALERT - ADI Scam is NOT ADT BEWARE These ADI "frontmen" (installers) must be trained to lead an ADT Security System customer to think they are at your door because your (ADT) security system needs to be updated - beware - they are NOT from ADT - they reinstalled a different system and don't let you know what they did! Check out YELP reviews - this is happening all over the country! ADI has been reported to Better Business Bureaus and received a D for business practices. You won't realize what happened until you start getting billed from BOTH companies - ADI and ADT! ADI's emblem/logo is shaped like a stop sign, exactly like ADT's, the "I" part falls off at the end - very misleading. SCAM! When you call to cancel ADI they just tell you that you can't because you "signed a contract"! If I signed a contract (which I never saw or received a copy) I would have assumed I was signing that ADT updated my system. Some ADI customers say their signature has been forged. SCAM! Because these representatives from ADI come to your door, you would have 3 days to cancel any contract - that's why they do not allow you to have a copy if you did sign a contract. SCAM! I am now in the process of reporting them federally: https://reportfraud.ftc.gov/#/ *This federal alert will be forwarded to your local police / sheriff's department. Your report is shared with more than 2,800 law enforcers. https://reportfraud.ftc.gov/#/

    I hope no one has a home security system with ADi Alarms as they are nothing but scammers!! Told us…read morethere was no contract since we had the system already installed and we only were paying for monitoring! Now they want $2300 to cancel!!!! Seems they are real good telling you that you only sign up for monitoring and then they add your signature to a contract that they never sent you!!! And theyy don't let you review what you are signing on their tablet so you can't see they lied. We will be pursuing legal action.

    ADT Advantage Security - Authorized Dealer

    ADT Advantage Security - Authorized Dealer

    2.0
    (4 reviews)

    Don't risk securing your home with a fly-by-night company! Trust the only name in home security…read morethat everyone knows - ADT. This is an excellent company, and has never done me or my customers wrong. I love the new PULSE system. ADT has the best price and service in Pensacola. The people leaving bad reviews for ADT are actually harassing ADT dealers they don't even know, simply targeting any ADT they can find here on Yelp, leaving the same bad review on multiple ones. They may have had a bad experience with one ADT dealer but they DIDN'T do business with any of these ADT dealers they are leaving horrible reviews on. In fact it may even be a competitor trying to smear ADT's excellent name. Hey, when you are the best, you make a big target. ADT is by far the best name in home security, and has been, for many years. I doubt this will ever change! Don't risk your home security to a no-name company.

    Technician was great. However contract was sped over and not gone over in detail. They did not…read moremention the fees if you were to cancel. And I moved to a new address that does not service with ADT so you would think they would have exception clauses for this. This is not in my control and not in theirs. The complex I'm in has their own security systems in the apartments. I was on hold and spoke to 3 different people 45 min long as least. They said I still have to pay $3000 even with the equipment. One of the sensor monitors doesn't even work. 0 stars for this company. Don't sign up with them if you expect to move. The customer service was frustrating, and it felt like getting answers or resolving issues was much harder than it should have been. The contract terms and cancellation process were not as straightforward as I expected, and I was left feeling stuck instead of supported. For a company that advertises peace of mind, I expected much better communication and customer care. I would recommend that anyone considering ADT just get a simple security system. Based on my experience, I would not choose ADT again.

    Vivint - securitysystems - Updated July 2026

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