Excellent service, friendly, helpful professional staff. The shop is bright and fresh and…read moreaccessories on display are modern and funky. Very quick service, my phone was repaired in 45 mins and looks just like new and prices are great! They also offer a pick up and drop off service if you are too busy to go to the shop. 5* all round.

From the owner: Optimus IT Solutions is your best choice for computer, tablet and mobile phone repairs. Remaining…read morededicated to providing our customers with superior quality service, we use only the highest quality parts in combination with rigorous repair standards.

I have known for a while now that unlocking phones isn't actually illegal, but it still surprises…read moreme to see the large "Unlocking While U Wait" sign outside this Southbridge shop! The staff appear to be Eastern European, and are probably related due to their (amusing) constant teasing of each other! Sadly, they couldn't unlock my phone whilst I was there as I arrived a few minutes before closing time (mind you, I might not have been patient enough to wait). I will never know how long it did take them, because it's almost been two weeks now and I STILL haven't been back to pick up my phone. They did seem pretty confident, and I'm quite satisfied with the fair price of £10 one pays, only if they've managed to unlock your phone!

*** AVOID *** AVOID *** BUNCH OF CROOKS ***…read more I had a faulty microphone on my phone. Left a phone with them 3 weeks ago and was assured that it will be fixed in few days (just a matter of ordering new mic) Came back after a week - just to find out that another part - cable was torn off in the process of repair - YOU CALL IT PREFESSIONAL??? Anyways I came by today to pick up the phone. The same guy said he had to replace the whole keyboard - hence the reason why you can barely press any button. It is impossible to type a message. But the biggest shock was when I came home and discovered that the phone powered down - and even after few hours of powering it would switch on for few minutes and then switch off again. Opened it up and found old, scratched battery. These crooks has swapped the battery. SO THERE'S ADVICE FOR ALL OF YOU - NEVER SERVICE A PHONE WITH THEM - IF YOU DO NEVER LEAVE PHONE - THEY WILL SWAP YOUR BATTERY FOR OLD ONE.

Ordered a Xbox controller and got order confirmation and was waiting for delivery and without any…read morecontact from them or anything I found out myself that they cancelled my order . I contacted them and apparently it was for unforeseen circumstances, I call BS ..

I bought and item for my computer this morning in this shop. The item was missing a cable, but even…read morewhen borrowing one from my neighbor the item wouldn't work, when I tried it in two differente computers with two different operating systems. I went back to the shop and asked for a refund. But they told me that WOULD NOT BE POSSIBLE. The only option they gave me was to take something else with the same value from the shop. Be very careful with this shop, please.

Staff are rude they never smile lie to your face to cover own backs definitely no customer service…read morewhatsoever. Made me wait 3 hours to test something what I was told was tested and I just has to sing out my ac our done that for guy to shout in shop it wasn't tested s9 why lie about it and expected me to wait another 24 hours for a test. Bloody joke of a shop and staff. Stay clear. I only gave 1 star as couldn't leave none they don't even deserve 1 star

I love this place so much. I have been trading in for 4 years now and I have bought so much good…read morestuff, thanks to their high trade-ins. I started going here when it was opened in Livingston and I have always trusted these guys since. I don't really have any negatives to say about them.

Top quality products at the best price and highly recommended perfect shop to get your electronic…read moregoods from, also provide a very good service

I managed to dump a mug of coffee on my laptop keyboard Monday morning, and had to start trying to…read morescramble to find an emergency laptop repair place here in Edinburgh. Darius at Hex was the first person I spoke to that gave me any confidence that the laptop could be repaired. I took the laptop to him on Monday afternoon, and he was compassionate, transparent, and very professional in th communicating to me what the timeline and options would be. Hex fixed the computer well enough for me to use an external keyboard the next day and expedited ordering of a replacement laptop keyboard so that I had it back working this afternoon. Very reasonably priced and wonderful service. I could not be more pleased and I highly recommend Hex for your computer repair needs.

This shop is very good both for buying computers and related accessories, and getting any repairs…read moredone - they even repair mobile phones which is handy if you have a phone that is damaged, but you don't want to replace. The prices here are generally pretty competitive and you will be likely to struggle to find somewhere else that can match both its range of products and prices - I certainly haven't come across such a place. In addition you get very good customer service and the staff know what they are talking about. It's well worth a visit especially if you have any repairs that need doing. I'm no expert on computers, but this does seem to be a good shop.

The man serving was very kind and patient. Had genuine interest in me the customer and dropped what…read morehe was doing at a moments notice. He was very quick and efficient when servicing us. Managed to remember my account and he updated my address. Great guy, and very nice chat. Helped with an exchange I thought would be a problem but he assured me it wasn't and was able to process it in the payment. Can't remember his name but on my receipt it says Stuart F. Would like to pass my appreciation on. Thanks again will be returning!

Brief review as was served quickly…read more Any phone issues then seems like the place to come as they deal with Samsungs and Nokias. A few people were in store when I arrived but I got served quickly. I was in about a laptop charger. Staff didn't have it in stock and checked online. They advised me (after checking themselves) for me to replace from Amazon rather than ordering from Samsung as I'd save at least £20. They helpfully pointed out what product code to search for. So, good service and being helpful so I can save some cash. I'd pop in again if I thought they could help :-)

CUSTOMERS BEWARE…read more Just had a very bad experience with these "guys". Took my wife's 7month old S6 in to get the charging port repaired. Whilst I was happy with the timescale (4pm the same day), they proceeded to tell me that the damage was down to my wife "jamming" in the power cable. Not withstanding this, they refused to deal with this under the warranty and a bit of an argument broke out. Nevertheless, as it was to be fixed that day, we reluctantly agreed to the price (very reasonable). When I went back to pick the phone up (3.45pm), I was told that there was a "problem"; even though they said they would phone in that eventuality. It turned out that the screen was not powering up. Now this is where the fun really starts. 1st off, the "Manager" asked if anyone had done anything to the phone before they got their hands on it... I informed them that no one had opened it at all as it was brand new. Furthermore, the only other people to look at it was the Carphone Warehouse Geek Squad who recommended them in this first place as they didn't want to touch it. After the Manager was told in no uncertain terms that information, he started to get "het up" and developed an "attitude". After being advised to calm down, he agreed that he/they would foot the cost of replacing the screen... just as well as he/they damaged it as it was working perfectly well when we arrived; after all they had to get the PUK code from the phone by dialing in the relevant number! Though I wasn't happy at leaving the phone as my wife has MS and needs it, I had no choice. Again I was advised that they would phone and let me know when it was done. I also voiced my displeasure at having to come back into Edinburgh, incurring further expense. Tuesday came and no call. I called that afternoon and was told the part was on order and awaiting it coming in. Nothing else but to wait Wednesday came and again no call. I called mid morning and was advised that the part had arrived and they were fitting it as we spoke. I was asked to call back after 2pm. I called back after 2pm and was told the repair was still ongoing. I called back twice more and on the 2nd one (5.45pm) I was told it was ready for pick up. As they close at 6 and I live nearly 30miles away, that day was impossible. And so to today. I arrived just after 1pm and pickup the phone. I am please to report they did fix it and everything is fine. However the "attitude" soon returned when I asked for compensation for the inconvenience caused to myself and wife, along with the extra traveling expenses. The Manager took over from the shop assistant and proceeded to tell me that the only reason he replaced the screen was out of courtesy to me as the warranty had expired. Again he was reminded that the phone was only 7 months old. He then told me they had found superglue inside the case and that "obviously" someone had been in before him/them to repair it. Again it was pointed out to them that the phone was brand new from the Carphone Warehouse and when told that, he said it was obviously a refurbished phone. Again he was informed that it was not the case and he was welcome to check with them and Samsung! Eventually he relented and gave me a reduction in the cost, to cover my traveling expenses, nothing else. Grudgingly he took my money telling that he had learned a lesson today. When I asked he what that was, he replied, "never give a customer a freebie". I told him the lesson he should have learned was "not to break customer phones". Ultimately Samsung need to do a better job of licensing these sorts of franchises to do their work for them... if you go to them, watch them like hawks and don't take any old rubbish from them!

For Ferry road shop,…read more I have been in a few times with problems with my laptop, they have always been very polite, get back in touch when they said they would and have resolved the problems everytime. Would highly recommend!!!

Two experiences, one day with a laptop and the next with amobnile phone. Last resort time - had…read morevarious negative and "expert" advice . These guys are good, immediately identified problems and provided quick solutions. Great to have such skills on hand nearby