These guys are top-notch! Before I called Critter Wranglers I tried to get three other companies to…read morecome help me with my rodent problem and no one would help. The first company wouldn't call me back, the second company came to my home, but only to spray for bugs (which I didn't want and didn't ask for) and not equipped to deal with rodents despite telling me otherwise on the phone. The third company made an appointment, changed the date at the last minute, then didn't show for the revised appointment. Needless to say that I was at my wits end when I reached out to Critter Wranglers. They were STELLER from the get-go. Not only were they understanding of my plight and desperation, they also offered to come over on a Saturday despite being closed on the weekends. They then explained their services and offered a fair price. When Saturday rolled around, Critter Wranglers was at my door just when they said they would be and they were prepared. Brian, the tech, was very knowledgeable, kind, and just a nice person. He explained where the rodents were coming from and how he was going to take care of the issue. He was thorough and quick. In fact, he had the job done in less than 20 minutes! At any rate, I am so grateful to Critter Wranglers. They are awesome, professional, understanding, kind, and knowledgeable. I will recommend them to anyone and everyone who needs this sort of service. Don't bother calling anyone else, Critter Wranglers is the best way to go.

Pest/critter control services provided. Good customer service and technicians with relevant…read moreknowledge and experience. Clover mites seem to be somewhat resistant to the initial treatment and a second application is typically needed.

I've used them twice, and have had two good experiences. I had a squirrel in the attic at one…read moreproperty, and it ran out. All possible entrances were sealed. Second time I had my roof and siding inspected for mice intrusion into the attic. I'd recommend them to anyone with wildlife issues.

Matthew has exceptional customer service. He is knowledgeable, thorough, friendly, and…read morecommunicative. He is a great listener and works hard to explore all avenues to resolve issues.

We had a frustrating experience with the Knoxville-area location of this company. We reached out…read morespecifically for rodent extermination and exclusion services -- not just trapping -- and clearly communicated that sealing entry points was a priority (we have proof of this). After a consultation with a representative I'll call J.J., we were sent a contract that explicitly stated sealing would be included. That was the only reason we moved forward and paid the initial fee. Weeks later, a different technician arrived and was surprised to learn she was the first person to visit the property beyond J.J. She told us she was only there to service traps and had no idea exclusion was supposed to be part of the job. She was kind and clearly not at fault. But shortly after, J.J. called and spent 20 minutes gaslighting me -- insisting exclusion was never discussed and wasn't in the contract. Only after we pushed back did he finally READ the contract and admit he had used the wrong template. He still refused to honor it and said we never mentioned exclusion. They eventually offered a full refund, which we appreciate. But we spent weeks waiting while dealing with rats, only to be told they wouldn't follow through with what was promised in writing. The miscommunication, shifting blame, and unprofessional conduct make this a company we would never recommend.

After hearing what sounded like animals in the attic, I called Critter Control to inspect and let…read moreus know what was going on. They came to the house, provided a comprehensive evaluation of the entire exterior of the house (where any animals could be entering), what they saw in the attic, etc. They came back with a $3,659.00 estimate for installing galvanized mesh on fewer than ten outside possible entry points, and for trapping and removal of whatever might be in the attic (a 2100 sq ft house). After bawking at the price, and after removing some of the line items from the initial invoice, they offered a 20% discount, indicating that "if anyone asks, you are a 70 year old veteran" .... okay....? I was told that I would pay a little less than half down at the time the contract was signed and that the remainder would be paid when the work was complete. They had to send me three versions of the contract, as the math wasn't adding up on the contract.... I should have known to stop at that point and call another company. I signed the contract and used a link they sent me to pay the initial deposit by credit card on Thursday, 8 August 2024. One of their technicians texted on Saturday morning, 10 August, saying that he was coming to begin the work (I had heard nothing about scheduling at this point). I told him that we planned to be away from the house that day, and asked if we needed to be home. He apologized and said that the manager just told him to come to our home that day, and that he only planned to work on the exterior items, and did not need to be inside the house. He said he was returning Monday to complete the inside work. He arrived and began the exterior work, we left, and received a text later that he was finished outside and would return Monday, 12 August. Halfway through the day on Monday, 12 August, I hadn't heard from anyone, and happened to log in to look at my bank account. I saw that they had used my credit card number from the deposit to go ahead and charge for the entire remainder of the contract. Note that at this point, not even half of the contracted work was completed, as they had not even been inside my house since the initial inspection. I immediately texted both numbers that the initial salesperson had used to text me. There was no response, so I called both numbers and left messages on the voicemail indicating that my card had been charged and that I needed to talk to someone. I called the number that I had used to schedule the initial visit, and apparently, if you press (1) as a new customer, you can get routed to an answering service that can schedule appointments, etc. If you press (2) as a current customer, the phone rings and rings, and no one ever answers. I received a call from a 615 number (Nashville/middle Tennessee) and a woman advised that she was the manager of the service person that had come to the house on Saturday. She said that she was made aware of a billing concern I had. (Frustrating because the salesperson could have extended the courtesy of answering my call, texting me back, calling me back, etc.) I explained my concern and she said that there must have been a billing error, but that the charge was intentional because the outside work was done. I advised that I was told that the remaining charge was due upon completion of the sale, and that I had to initiate the first payment, and should be in control of initiating the remaining payment. I didn't (knowingly) authorize them to store my card number nor charge my account prematurely before the work was completed. I asked her to refund the charge, but she said that her "limit" that she could approve was only $250, but that she could "call her manager." Becoming increasingly concerned about the entire situation, I advised her that I was going to cancel the contract, as there was a right of rescission (3 business days from the date the contract was signed). I confirmed the address that the cancellation notice should be sent and hung up. That same evening, I received a text message from an automated system indicating "Your Appointment with a Critter Control Professional is scheduled for 15 August." No calls have been received, no follow up, no refund has been received, and I have no way to know what the company intends to do. I can't think of a more horrible way to do business. The sheer lack of communication and follow through is deplorable and I can't imagine the idea of running my business in this manner. The company and workers initially exhibited all of the professionalism, but just as soon as that contract was signed and my money was taken, there is no telling if or when I will hear from or see them (or my money) again. Regardless of the outcome, I would steer clear of doing business with a company that conducts itself in this manner.

i've used Valor for a little over a year now. They're very professional and my last appointment was…read morewith Rebecca Bowman and she went above and beyond. I really appreciate all the personal service.

Last year we started a pest control contract with Valor Pest Control. We opted for the quarterly…read moreservice which is perfect for our situation. This year, we had our quarterly service in March. The professionalism has always been outstanding and it's rare for us to see bugs after treatments and when we do see them, it's generally ants. We've had a much wetter than usual spring and when we started seeing ants again, we called Valor. It wasn't our usual contract appointment, but nonetheless we explained our ant problem and they responded with a courtesy service the next day. Next day service is exceedingly rare. Their employee, Reuben arrived spot-on the time we were told to expect him. He said something that really struck me as premier customer service when he said, no matter that we sprayed in March, I am here to do whatever is needed to control your pest issues. His friendliness, professionalism and knowledge of the products he was using were impressive. He listened intently and asked questions while I walked him around the trouble areas and then he went to work. This young man is an outstanding ambassador for Valor Pest specifically and a credit to the pest control industry in general. My wife and I will be singing the praises of Valor Pest Control for years to come