Would rate 0 if I could! Was purchasing stoma supplies from them and paying what I thought was a Co-pay for insurance! This went on for many months. I called my Insurance Co and was told that Stoma supplies were covered 100%, no co-pay required! I called Vono to inquire, left a message. Received a call back with a message left not explaining why they were charging me, but informing me that they would no longer sell me any supplies!!! Just like a kid caught with their hand in a cookie jar, no explaination as to why they were stealing my money!! Do NOT use this Company, they are thieves!!! read more

As the name of the business gives away in the title, you come here for medical supplies. I've been here a dozen times over the years to get different things for family members. The staff is knowledgeable and if they don't have something in stock they'll order it or do the research to help you find what you need. Love to support local and love to see a local business fully staffed (there were 8 employees that I counted last time I was there). read more

Their inventory for cpap supplies is usually lacking. They technically track the items needed by client and have the information to forcast inventory needs. They notify persons when they qualify via insurance records for new supplies. When I call to tell them yes I want the new supplies they often say "Well let me check and see if we have them in stock" and often times the answer is "NO". Today they even told me I could always order the items on Amazon as they were not sure when the items would be in stock again. Of course this would mean I would not get any insurance coverage and would have to cover the entire cost. Not great customer service!! TRY A NEW FORCASTING SYSTEM INTEGRATED INTO YOUR INVENTORY LEVEL. read more

The prescription/insurance handler of their respiratory gives the impression that she'd really rather not be bothered by customers and creates obstacles instead of helping. She gives the impression that following up with customers is not her role and we have to call to get things done. I'm really tired of dealing with them over the years. Billing Dept is fine and staff behind the counter are enthusiastic. read more

VONO Medical Supplies in Springfield, IL is the very best place to purchase ALL your medical supplies!!! The staff is so knowledgeable, personable and just plain delightful that you will not want to go anywhere else! If you are not sure about what you need exactly, give them a call as they are always happy to assist. You will be glad you did. read more

The worst experience ever! I will never return or have my Dr's send my prescription to Vono again . I ordered supplies from Vono Medical and they messed up my order and will not return or re- order. Vono's says item's not available, but I called the sales person first and had them check the computer for availability and yes the item's are available. Got a call the next day regarding order canceled due to unavailability. Never again! read more

I have been getting my C-Pap equipment here for awhile. I was told by the gals working behind the desk that I was "Lucky" that they even took me on as I am a state employee and the state is behind in payments and that they were no longer taking the state insurance. They said the only reason I am still able to buy my equipment there is because I was there before they made the new policy. They were rather snide when they said it. I have yet to go back and get my cpap supplies since being told this. Pretty sure I am changing to their competitor as if they do not like state of Illinois employees, I can shop else where. read more

The staff was wonderful in helping my dad and I select a walker! Knowledge, patient, kind, friendly--- perfect!

A disappointing service. I purchased an expensive rubber protector to use in the shower for my leg cast. The third time I used it, the rubber ripped and it became worthless. It was a defective product. I called the store and asked if their delivery driver could swing by my house and exchange it for a good one. They declined. Since I can't drive with my leg in a cast that limits things. This is a business that sells mainly to the disabled people. But they have lousy customer service. read more

I went here to get compression socks for my legs because of a DVT. They called my insurance company and confirmed I had coverage, custom ordered them and when we went to pick them up told us there was no charge. Then a month later we received a bill for almost $200. We called and at that time we were told my insurance wasn't going to cover them and we couldn't return them because of the insurance process. We went to pay for them in cash and return one pair and then we were told there's only a 10 day return policy, from the original pick up date. They have never been worn nor has the boxes even been opened. This is their fault for not getting the correct insurance information in the first place and charging us at pick up time! And now I cannot return $100 worth of compression socks I cannot afford? I will never do business with this company again and I will make certain my family and friends know how their business department treats their customers. I work in the medical billing industry and this is horrible customer service! Payment is due at the time of pickup; however, we were told no charge, and now they refuse to work with us. This is uncalled for Vono could at least return 1 box of the compression socks since it was your employees error. Make this right, VONO. read more