The owner Cathy is an extremely rude and dishonest person. Anyone who charges $50 for less than 24 hours use of a knee scooter and then refuse to refund the customers money after finding out the insurance company won't cover the cost of rental is ridiculous!! read more

Good products, but very disappointed when I went during open hours and found a note that the business would not open until 12:00 instead of 10:00 am. So, my husband and I did some shopping and came back at 12:00. Still closed! Another customer was waiting also and left at 12:25. We left shortly afterwards. Very disappointing!! read more

We have been looking for a rolling walker and stopped in the store to see what you had. Cathy was phenomenal. She took such good care of us and helped us choose a great rolling walker. I wish every business had someone as nice and helpful as Cathy. read more

After an accident at work, I was at a loss on what to do to prep my house for my release from the hospital. Carepaks was an amazing, incredibly helpful place in aiding my mother to find and attain my home health care needs. Since I was unable to search for medical equipment myself, Carepaks had no qualms in helping my mother in my place. I would definitely recommend using this business. read more

I went in looking for a neck brace. We were greeted by a very kind employee, and she helped me get sized for the correct brace. It was very clean in there, and the employee took all the right precautions in light of covid-19. Very pleased with my experiences there, and I will be back anytime I need medical supplies. read more

Rented a mobility scooter which wouldn't hold a charge. After driving 4 hours to the Oshkosh air show, paid $50 entry, the scooter ran for 15 minutes and quit. Charged it up and had just enough power to get it back to the car. Upon return to Bloomington they wouldn't refund my $65 rental fee. She said the last person to rent it didn't complain so it worked for them. Very poor customer service. I won't go back to them again and recommend you not use them. read more

Fell and broke an ankle. My husband went to pick up a knee scooter as I was having a hard time with the crutches. The woman working was helpful but they only had 2 options both showing a lot of wear. We had not done our research as this was a Saturday and we were in a hurry to help me get more mobile. We rented one of the scooters for $115 for a month. When we got it home it made a loud noise from the back wheels and brake mechanism. We followed up on Monday explaining that there was a problem but with no other options we returned home with the same scooter. I started researching on line and found that we could purchase a comparable scooter for about the same price so I placed the order with the intention of returning the rental once we received it. My husband went to return the rental after only one week expecting to get a prorated refund and was told that this was not their policy and we were charged the full month fee for a one week use of the rental. Ridiculous! read more