Very professional service from Eathon and Scott. Very neat courteous workers. Very fast and…read moreexplained things thoroughly to us. System runs very quiet and efficient. The pricing was most excellant too. Can't say enough to express a big thank you! Daduncan

Eathan and Scott did an amazing install on my house. Professional from explaining the work, the…read morecosts and the time to complete. If you need HVAC work highly recommend Riverside.

I would give them zero stars if I could…read more I purchased a new furnace from Gary & Sons in the fall of 2024. I knew I was overpaying at $7800 for their bottom of the line furnace, but I was drawn in by their promise of excellent service. I bought their maintenance program which is supposed to get me a discount on parts and priority service scheduling. In Feb 2026, we had a power surge that took out our furnace. It wasn't covered under their warranty due to the power surge. Frustrating, but certainly understandable. Gary & Sons came out to diagnose it same day (Friday). The repair tech installed a control board that immediately shorted out again, and he determined it also needed a blower motor. Those needed to be ordered, which were supposed to be overnighted (Saturday). I heard nothing from them on Saturday, so I called again and was told the parts didn't get ordered until Saturday, and they were expected Monday. No word from them Monday until I called to check what the status was in the afternoon. I was told they should arrive Tuesday. I was only then told the repair would be $1809.67. Prior to this point I had not been given an estimate. I asked for a breakdown by parts and labor and was denied. My request to speak with a supervisor was also denied. I was told other customers have asked for a breakdown of parts and labor and it has never been honored, which seems like an odd practice given they claim members are supposed to get a 15% discount on parts. By looking at repair parts online, I estimated parts to be around $800-900, so the balance was labor. The $68 member discount on my estimate didn't seem to jive with their advertised discount, but again, how could I resolve this when I wasn't allowed to talk to anyone else? I was also sent an invoice for $688 for the original diagnostic service call and control board that the tech replaced and immediately shorted out. So all said and done, Gary & Sons wanted $2,497.67 to fix my brand new furnace. When parts did arrive Tuesday around 3pm, I asked for them to be installed same day since again I was supposed to get priority scheduling and Gary & Sons advertises 24x7 emergency service. "No" again. On March 27, I called to address the past due invoice of $688. Harry returned my call, and asked what I thought was fair to settle the outstanding invoice. I told him I was happy to pay for the diagnostic service visit, but not for the control board the technician shorted. He claimed that I wouldn't have been charged for 2 control boards if I had done the repair with them. That was impossible to know given the $2500 in invoices and quotes and their refusal to let me speak to a supervisor. He said the diagnostic call should have been $608 (they hadn't discounted the parts), and he needed $300 to call it complete. Given their tech ruined the board, and we were talking about a furnace I just paid $7800 for that seemed a bit outrageous. However, to be done with Gary & Sons I am happy to oblige. If you want to be overcharged at every turn and get lack-luster second-rate service, Gary & Sons is the company for you. Otherwise, there are lots of companies out there that will take far better care of you.

Had an issue with my Geo thermal heat system. They showed up the following day with two meat…read morethermometers and an I-pad. Told me I needed a new system and they couldn't fix mine. Charged me $100.00 for a service call and I'm still not sure what the service was that I received. Two weeks later my system was fixed by someone who knew what they were doing. Thanks for taking my money and doing nothing

I've been using Ted Thompson for maybe a year for regular service of AC & furnace. Even before…read moretheir first visit, Tammy talked me out of paying them for service she knew based on her expertise that I didn't need when I called them to schedule. Rob, the technician I have met, is always friendly and obviously highly competent. Early last night my furnace died in the middle of a spell of sub-freezing temperatures. Rather than calling a 24-hour service, I stuck it out overnight in the house and called Ted Thompson first thing this morning. Rob was out here by 11:30 and had my furnace up and working again in under an hour. Literally a life-saver. I cannot say enough good things about this small but mighty team, but they have my business for life now. FWIW I posted on social media today about how great they are and another complete stranger from the pgh area commented "I know those folks and can confirm. Rob is the best and I could not recommend them enough!!" Strong agree!!

These folks installed my furnace several years ago. Quick, clean and efficient. The owner Tammy is…read moreknowledgeable and customer service oriented. Reasonable pricing and honest service are hallmarks of their business.

Brandon was beyond honest, reliable and timely. From giving me an accurate estimate before I…read morepurchased my house to replacing both the furnace and hot water tank 4 business days after I had him come in for a final inspection. I can't recommend him highly enough.

Excellent service and very professional. Very knowledgable and helpful. Came when he said he would…read morebe there. Would highly recommend Elite Plumbing and Heating

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

A good job done cleaning my ducts. Had to be a tough job, not having been done before...in the 40…read moreyears I've lived here. Duane got here on time and went to work. We did a walk through, he explained the process, with zero up-sale attempts, and then he got to work. Found some interesting stuff in the ducts (a very old pork and beans can?) But the before and after camera shots were quality convincing. I'm quite happy with the results, and am happy to give you my recommendation that EZ Breathing is definately the way to go! Give 'em a call!