An email to community first…read more... I have been a member of this bank for twenty years. I have a pretty big issue at the moment. I took out a personal loan approximately 4 years ago for approximately 4k. Community first set up and payments and I set up auto payments not to miss one. I get to the nearing of completion on this loan, which previously was two separate payments at 100 dollars each per month. 3 years, no issues. When my loan got smaller, I've noticed that community first stopped allowing the auto withdrawal of 2 separate payments, and wanted their APR for the whole term. All of the sudden, instead of keeping the scheduled 100 payments, it just stopped because my balance was around 200 dollars. Ok, dirty business, but I understand. Make your money off your member. Need your interest. Fantastic. I missed an EIGHTEEN dollar minimum payment I guess two months ago. Over 30 days. Well, I have two accounts with community first, checking and savings. Am I led to believe you couldn't access my account to retrieve this ridiculous payment? I have EIGHTEEN dollars in all of my communty first accounts. Please help yourself for EIGHTEEN dollars when we you'd like. My issue now becomes a larger one. My own bank turned me into the credit bureau for missing an EIGHTEEN dollar payment after taking 200 a month from me no problem. Without fail. So because my own bank turned me in for EIGHTEEN dollars, my credit score dropped nearly 100 points due to this. I'm currently attempting to buy a home. Thank you so much for killing my credit score over EIGHTEEN dollars that was obviously in my account. I'd ask you to please remove this late payment from my credit score immediately if you would be so kind. If not, I guess I'll take my banking elsewhere because this is embarrassing for not only me, but more embarrassing for community first in my opinion. I don't see this removed from my credit report, I will be withdrawing my accounts and any business I do with community first and will be more than happy to post a review. Your own bank will sell you out over EIGHTEEN dollars. Thank you so much for your concern to this embarrassing matter. Their response... Thank you for your message. To better serve you and answer your question, I advise calling us at 904-354-8537 to speak directly to one of our member service representatives to discuss your options in full. Please let us know if you have any other questions. Morris Eservice Representative My response: I'm not calling anyone. I will obviously go up the chain of command to deal with this issue. Please send me your supervisors info. Clearly this is a no factor at this level. Glad your credit score wasn't ruined over 18 dollars. I'd like an answer who your supervisor is by the close of business Mr Morris. Thank you and have a great day, Their response: NONE I would never do any banking with this group. Dragged my loan out and didn't allow my 100 dollar 2x a month payment so they could drag this loan out and pocket more interest. For EIGHTEEN dollars they turned me in to the credit bureau. Literally embarrassing

Community First in Yulee came into Nassau County in 2008, a few years after the merger of…read moreEducational Credit Union and Rayonier Credit Union /Eight Flags Credit Union. We serve those living and working in Northeast Florida.

This is quite possibly the worst bank in all of Florida. The people are rude unresponsive to…read morecustomers needs. The management is unavailable to help with any issues and concerns with the bank. Don't ever open account here.

Victoria at Wells Fargo is the best! And the lady at the counter was sweet, pleasant, and always…read morehelpful. I have personally banked with Wells Fargo for over forty years. Never had any issues with them in person on in the online app. Highly recommend this bank.

This PNC branch is absolutely the best in customer service. Whenever I need help, big problem or…read morelittle they are immediately available to help me. I truly can't remember a time where my issue was wasn't resolved to my complete satisfaction. You can't go wrong at this PNC!

This is the equivalent of a third world country's bank. One…read morehand doesn't know what the other hand is doing ! The service here is inexcusable and communication is non existent! Do yourself self a major favor and take your business to another bank, any bank!

I love my bank! They are attentive and friendly. I had an issue with my mobile deposit and had to…read morecome in to the branch to deposit instead. The lady who helped me was so apologetic, and it wasn't her fault! I have several accounts at this bank, and while I would prefer that their customer service line be staffed by people in America (nothing against it--they just are very scripted and don't always understand my needs), the in person experience is untouchable.

What in the world happened here? NEW Management, that's what. My past relationship and review…read morehere was a solid one. Today, flash back to the 80s when service meant something. Good job BOA for whatever you did or whoever you hired to turn this place around.

I received a Bank of America FRAUDULENT ALERT.... immediately called the listed number. I was…read moredropped THREE TIMES after holding for 20+ minutes each time. I checked my account and confirmed I have three fraudulent charges. GOOD NEWS: BoA saw this and contacted me. BAD NEWS: BoA dropped three phone calls, all over 20 minutes each. WTF????

I have been with NFCU since 1984. NFCU Kings Bay, GA Charlie Smith Sr. Highway location, remains…read moreprofessional and all tellers are experienced in all transactions that I have had to conduct. No issues! Love my NFCU!

First time at this branch. Just moved out here from the West Coast and they were fast and friendly…read morejust like in the West Coast.

Regions bank bought our mortgage but when we tried to pay they didn't even have it in the system…read moreyet. This is not what I call good business procedure. In fact its terrible customer service and an unfair practice. We submitted our payment electronically for three years, now we have to travel 10 miles to make a payment with gas at all time high prices. Banks are run by corporate oligarchs who could care less about fair business practices.

Open a new account, checking and savings and credit card. Felt the service was extremely patient ,…read moreprofessional and friendly. Believe the bank employee was Ashley. Been 6 months and like the service