Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

In years past, we had wonderful, personal communication. Now I have to pester and pester in order…read moreto have simple questions answered much less assistance with my insurance. Have to leave and go to another company who cares about their clients. Too bad because we really loved Norbert, may he rest in peace.

I am no longer a client of Crawford Butz and cannot recommend them to others. We had our auto and…read morehomeowner's insurance through them for 8 years. Our premiums increased each year, even though we did not file claims. After switching our auto insurance to another company with much cheaper rates, Crawford Butz simply dropped our homeowner insurance. I contacted them several times in an attempt to see if they would drop our premiums to match quotes that I received from other companies. They refused to match these rates and sent a very nasty letter, with a number of grammatical errors to inform me that they were dropping my homeowner policy. I would not recommend them to anyone that I know.

who likes insurance? no one. you need it, it costs money and…read morewill it work when you need it? great news about the LaVigne Group and Steve LaVigne he will ensure you have the coverage you need he is independent so you will best the best carrier at the best price his service is over-the-top. I do not think we have ever spoken but his email replies are super fast nearly 24 hours a day. this year I had friend/agent in another state review my coverage for gaps and cost...he said your agent (Steve) is doing his job. no gaps and great rates. So move you business to someone who works for you! Email Steve today!

The LaVigne group is the best insurance company I've ever experienced. Steve LaVigne goes above and…read morebeyond for all of his clients and gives it one hundred every time there is a claim, a question or even something he is not even required to handle but does so to take stress off of his clients. I've been insured through the LaVigne group for over 18 years and I'd never use anyone else for insurance. I highly recommend you shop his insurance company and have the best insurance and best service in the industry.

If not for St. Louis Home Retention, we would have lost our home to foreclosure. We are…read moreself-employed, business had gotten very slow and we were behind in our payments. We had tried to work with the lender and complete the loan modification forms ourselves but to no avail. I had heard the St Louis Home Retention ad numerous times on the radio and finally wrote the info down and contacted them. I told Steve everything, and it was bad, and right away he said they could help. We met with Steve back in October and he told us exactly how the process works, how long it would take, (it is not a quick process thanks to the lenders) and how much it would cost. We signed on, and then Doug and I spent quality times together with emails, phone calls and paperwork till March, when Doug called me and said not only were we approved for the loan modification but our interest rate was 2% and our payment was over $700 less. Twice the lender set the sale date for the foreclosure sale and all along Doug kept telling me, don't give up. Kathi stayed on the lender everyday to make sure they postponed the sale, while the lender kept requesting more paperwork. Every time the lender asked for more paperwork, Doug would send it to them before the due date, I think he wore the lender down! There is no way we ever could have filled out all the paperwork per the lender's guidelines. Finally, the lender approved us, St Louis Home Retention got the deal done! It was an emotional roller coaster and when Doug called with the fantastic news I cried, I was so overwhelmed with emotions. We will be forever grateful to Steve, Doug and Kathi.

This business is the very best. They are unlike the predators out there that are only trying to…read morerip you off. Steve and Doug have been throughout bankruptcy themselves and do everything within their power to stop foreclosures and help their clients escape the chaos associated with growing debts. I could go on and on...The bottom line is that you need to call them if you run into problems. You'll be amazed at what they can do for you.

Top notch service by both Mike Skelton and Malcolm. Appreciate the guidance and exceptional…read moreservice.

Malcolm helped me save $70 a month on car insurance, with better coverage! He was also very…read morecourteous and knowledgeable, I am grateful he made this process much easier for me.

I have worked in federal mortgage servicing for almost 3 decades. Due to a number of factors, my…read moreown mortgage loan process was a challenge to say the least. In fact, I'd been rejected by another lender and had other lenders refuse to even accept my application. So, I was not confident in being approved by Liberty. That was until Steve and Kari came to my rescue. The work they did in preparing my application and guiding me through was the process was extraordinary. Five stars would be for someone who worked effectively and got the loan approved. Steve and Kari provided a level service light years beyond that.

Worst company I have ever worked with. They promise one thing and do something totally different…read morewhich ends up costing you more money. Avoid this mortgage company! They are not reputable.

I have been with State Farm for years and decided to switch agents from Illinois to this location…read more I already had my quote from Illinois and was to sign papers. Well, guess what, this office came back with $30 more a month, and I asked what do you mean, my quote was this $$. Then it was the excuse of moving from Illinois to Missouri. I had to explain myself again that my current Agent quoted me $30 cheaper and I was to sign papers. You really should be ashamed to do business with anyone. Boy was I wrong on the #'s just slide from one agent to the next. I would consider that a Commission of some sort. Do your homework First is my advice. And I think State Farm is Wonderful, some Agents should not be in practice, though.

I was beyond pleased with the level of support and guidance I received from the Agency. Not only…read moredid they help me with my personal affairs, they assisted me with safeguarding my business. I highly recommend the Elveeta Macon - State Farm Agency to anyone. Plus the location is very nice and conveniently located.