This is the worst Wells Fargo branch I have ever been in. They don't believe in customer service…read more There were only 2 tellers on duty during the lunch hour. One of the tellers was having to look after both the walk in clients along with the drive thru clients. The other teller was new on the job. When she asked for help from the manager, the manager told her to ask the other teller. Also the manager went out and chatted with the customers in line, instead of helping out either clearing up the line inside or the drive thru. What kind of manager does not help out either with a training issue or line up of customers. I was in customer service for over 20 years and I've never seen a manager behave in this manner.

It is impossible to get anyone to answer the phone. You go through this whole list of choices but…read morethey are sorry there is no one at this branch that is available to answer your call. Thank you. Then it hangs up. I have tried several days in a row and I get the same thing. If you want customer service this is not the bank for you.

We have been customers for over 40 years...and have been very happy with everything over the…read moreyears. It has always been swift action if we had a problem with our accts., and for car loans, etc., very fast to okay them. Thank you for being so great!

My wife and I have been members of WSECU for over 20 years. My wife always went in the bank and the…read morepersonnel knew her name. She was very happy with this bank and the employees. When she passed away I had to go in and make all the changes to our account. The staff was very courteous and handled every thing quickly and professionally. Very happy with this bank

Great experience! Super nice and efficient service!…read more Everyone was super friendly, while waiting in line noticed that several employees were especially caring to elderly and prior military customers, taking extra patience and time with them which was really nice to see. Kim specifically helped me and helped handle account issues without an appointment. Instead of waiting for an appointment Wednesday (2 days later) she was willing to multi task and helped me get all my issues handled even though it meant more work for her. She could have just handed me off to someone else another day, so this was super appreciated! Will absolutely use this branch again, also very clean. Great experience!

Ive been a customer w chase for over 10 years but customer service at this location is absolutely…read moreterrible. Ive been in this location to make a change to my account 5 times now and they always say their bankers are busy and that I need an appointment, yet they were all just chatting w each other. The problem is I work on call so i never know what day ill have off to be able to schedule an appointment in the future so I have to rely just walking in and hoping they wont be "busy"

All Twin Star employees seem genuinely approachable. The representative I worked with was amazing…read moreand she explained very step we took in detail. If anyone's looking for a great bank this would be the place to go.

Avoid this branch. The person I tried to set up an account with was rude. I was having a…read morepaperwork issue and she told me to come back another day because I was too irritated. By the end of our meeting she told me to take my business elsewhere. I will.

Good place to visit i had caple question and it was answer really fast love their attention to…read moreclients

I will say that my husband and I just use this bank as our spending account for groceries, gas,…read moreextra stuff etc. We wanted a local credit union to use since our main bank (Navy Federal) has very limited locations. That being said, this bank has novice technology that I found out the hard way doesn't update balances for you immediately when you sign it to the app but takes a solid 10 seconds to show your true balance. So if you didn't know that, and you quickly check your account here and there like I did, I would have impression I had funds in there and go abouts my business. Despite signing up for account balance alerts (email, in app and text) multiple times I have never once received an alert that my balance was low. For weeks I wasn't able to log in and view my balance because they updated their app which unbeknownst to their customers made you download a completely new app instead of just needing an update to your existing one. This new app would not accept my same log in info so I locked myself out, and they made me go into a location to fix it instead of being able to call their 1800 number. I think all these things contributed to a whole mess of overdraft fees we've accrued recently which I think is pretty shady business practice. Going to cancel this account and open one elsewhere where they have their sh*t together.

From the owner: Saturday hours are drive-up only. You can reach us at (800) 562-8761 ext. 8015. At Timberland Bank,…read morewe are proud to provide flexible financial solutions that help individuals, families and businesses achieve their goals. Whether you call, visit us online, or stop by our Chehalis, WA branch, we are committed to making banking and lending easier for you. Timberland Bank, Trusted Since 1915 - Member FDIC & Equal Housing Lender.