Amazing what Debbie can do. . We had a problem with a California Credit Union and Debbie was…read moregracious enough to spend a good amount of time researching the situation and process. She is always so Helpful and thoughtful, kind and Wonderful in solving customer problems. . A wonderful Lady indeed. ..We are so satisfied with the results, we will refer BMO to our Family, Friends and Neighbors. . John and Jan

Usually a decent experience in person but goodluck trying to get ahold of a customer service…read morerepresentative over the phone, they've had me wait anywhere between 30 mins to an hour.

I have mixed feelings about this credit union. On one hand there rates are great and everyone here…read moreis very friendly. On the other hand it took alittle over a week to get a vehicle loan from here and I almost lost the vehicle because of it.

Sat in the lobby for 50 minutes, I need a simple notary. Was told multiple times "we will be right…read morewith you". It was 20 minutes til closing and I get asked if I would like to make an appointment to come back, saying they "might" be able to get me in before closing. Thank you for wasting my time and having me sit in your lobby for 50 minutes with no real intention of helping me before yall close.

Probably due to banking going more and more digital, their accessibility to customers is limited…read more A person "greets" you at the door for the purpose of deflecting you to your computer. If you are unsure of the process, they insist you do it anyway. Also, at another incident I needed help in opening an acct and transferring a HEFTY amount into it but instead of help (I'm 80 and not stupid but technically slow) the person I had made an appt with refused to help me and gave me a page of confusing instructions to take home and read and do it on my computer. Not even given any info on investment rates! The manager is apparently not available. At all times, I was polite and respectful.

This bank offers zero coustomer service. You cannot call this branch and get a human to answer the…read morephone. The closes you can get to talking to a human is by scheduling an appointment. So, say you want to know if this branch has a notary? You need to schedule an appointment to get an answer. When you go into the bank, you see numerous employees sitting at desks, but it would seem none of them can be bothered to answer the phone.

Customer service is not a priority. Staff will be standing around not doing anything but they say…read morethey can't help you, that only one of the loan officers can help. But then 45 minutes later they help someone with a loan. All we needed was to have a credit card unfrozen.

I went in to get a paper notarized for my bank account and there was absolutely no one around to…read morehelp me. No one was inside to help customers besides the one lady's behind the window who just ignored everyone and was on her phone. What's the point of this being a physical bank but there being no workers to help customers coming in. Very disappointing, I left and went to Wells Fargo next door where I was helped immediately and I don't even have an account there.

I walked in today, just days after the gun incident at the nearby Walmart, and was asked to wait…read moreoutside by myself since there were four people in the lobby. I am a young single woman and I didn't feel comfortable standing alone outside with large amounts of cash to deposit. This branch is obviously not put their customers' safety first. Disappointing and likely to switch banks due to this incident.

Good news, some of the people at the branch are nice. The bank sucks. Oh my the degree to which…read morethey f*** things up is almost exquisite.

Banks are banks & this Chase branch is o.k. However, they…read moreseemed to be understaffed most of the time & standing in line can be tedious. Pierre, the current manager is both polite & helpful as are most of the other employees.

This branch has the worse customer service representatives EVER! They don't have any time to spend…read morewith any customers, even when an appointment has been made. They also are rude when working with the customers. When I tried to explain to hispanic man at the counter that the person we were dealing with was being rude and disrespectful, the person started yelling at me telling me that I was being rude. My husband unfortunately had left his wallet at home and I decided to run home to get his wallet, which was 5 minutes away, as I literally ran out of the bank I yelled "No, no, I will be right back please just wait". The man that I was complaining to stated that I was rude and being mean. During this time of COVID and how no one can ever can just come into the bank anymore, the rudeness we received during our appointment was extremely unacceptable and just awful. If you have any banking options, DO NOT go to this branch or I highly recommend not using CHASE either. I will NEVER use Chase for any of my banking needs in the future.

The Board of Directors believe they're running a bank. Their policies are sneaky. As example,…read morethey will close your accounts, without notice to you, if a year passes with no activity. You then have to start over as a new member (new cards, new checks etc.) with all new accounts. Also their rates aren't competitive. They charge more interest on loans, and pay less interest on investments than other credit unions. Their motto is "better than a bank". They're not. They either forgot the reason they are a credit union, or never really understood it to begin with. Despite their name, this is virtually a bank. No difference.

This place has the worst customer service ever. Super rude clerks, even the manager is rude…read more I have never in all my years of banking ever been treated so poorly.

This is now PNC Bank. Prior to going to Mexico we used to get Pesos here before going across the…read moreborder. Since becoming PNC, the exchange rate sucks. I lost 300 Pesos between the CurrenT Rate, and what I got from PNC. No More. Will go to exchange before crossing the border in Nogales, AZ.

Love this bank! Super nice staff....fast and efficient service.read more