The gentleman Supervisor is far from a gentleman and EXTREMELY RUDE! He will tell you that his…read morerecords indicate your unit is unlocked while the truth of the matter is that it is locked! News flash: Quit your job if you want to treat your customers like crap! You offer a service, I'm paying for it...Do your job or let someone else do it and careful who you treat like crap. Have a blessed day jerk.

I recently mailed a payment on my storage building timely. They say it was never received by them,…read morebut I have not received the payment back. Regardless of trying to work with me, they implied it was my fault, they did not have the check, and basically making me feel like they did not believe me. They have a fee for everything including making a payment over the phone. It is called a "convenience fee" and it is $3.00 dollars. I did not want to incur an additional three dollars, because to me that is a big inconvenience. It is the beginning of a new month and the prior month's payment still has not been received, nor has it been sent back to me. I have incurred an additional late charge and now they have included some other $20.00 fee. They will not remove any of the fees, they are not allowed to is what I was told when I spoke to the representative. It all adds up and they just want to grab $10.00 dollars here and $10.00 there. This is all due to a thing I cannot control, the United States Postal Service. If they were truly customer focused, they would have been understanding about all of this, lost in the mail due to circumstance I could not control and waived the convenience fee the first time I called. They are not customer focused and talking in a sweet tone of voice is nice, but it is not responsive to the situation of the customer. So, yes they can store your goods, but be prepared to hand out $10.00 dollar and $3.00 there. They are unworkable with a customer and it leads to a bad overall customer experience.